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Lowe's Home Improvement

3.0 (11 reviews)

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Hanaa K.

We came in for an online order after text and email says ready for pickup. The cashier/service desk puts the order in several times and then asks if we are at the correct store. Yeah , we are and she finds us by phone number. She could not pull it up by order number for whatever reason. Problem is the order is ready but in the back so we have to wait for someone to come and then to go get it and bring it to the front. Apparently there's some remodeling happening so the doers aren't kept in the front but in the stockroom. No problem but then they want us to wait in line again to get it after we've already waited for the order to be located and then for someone to come to the desk to confirm what's to be pulled and then for them to bring it to the service desk. A new cashier comes forward and takes the first person in line and I ask if we can please take the order and leave instead of having to wait again. Note we've been there a good 20 minutes and it should not be this difficult or take this long to pick up an order. Why are we having to go to the back do the line to pick up an order we have been waiting on? It shouldn't be this tough to even acknowledge the order was there. Lowe's needs to do better.

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16 days ago

Helpful 5
Thanks 1
Love this 7
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
Thanks 0
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Oh no 0

9 years ago

Helpful 0
Thanks 1
Love this 1
Oh no 0
Photo of Sallie J.
15
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120

9 years ago

Helpful 0
Thanks 0
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9 years ago

Helpful 0
Thanks 0
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9 years ago

Helpful 0
Thanks 0
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14 years ago

Helpful 2
Thanks 0
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Oh no 0

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Northwest Ace Hardware

Northwest Ace Hardware

4.2
(5 reviews)
2.3 mi
•$

The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.

Photos
Their outside area where they often display merchandise for sale.
Their outside area where they often display merchandise for sale.
Their famous gigantic cast iron decorates their outdoor white wall.
Their famous gigantic cast iron decorates their outdoor white wall.
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Lowe's Home Improvement - hardware - Updated June 2026

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