My relationship with CVS goes way back in years to when I was young, living in Boston,…read moreMassachusetts and my car broke down in the middle of the highway, at a time cellphones didn't exist. I had no idea what to do and suddenly I look through my rear view mirror and see a CVS Samaritan Van here to provide help and relief to a driver in need of roadside assistance. You don't know the feeling of relief that I felt at that moment. Since then I have been a customer of CVS and when I moved here to Roanoke, I choose the CVS in Towers as my pharmacy of choice. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new businesses and restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the CVS Pharmacy in Towers in Roanoke, Virginia, is the perfect example. Open seven days a week until 12 midnight, conveniently located, with a nice size parking and a drive through window, these are some of the reasons why I choose this pharmacy, but like me there are many others who shop here and it tends to be very busy. Bust just like in the restaurant business, it is the very busy ones who tend to be the best ones. But everytime I've visited this pharmacy, included today, the pharmacists seem to be very busy, yet if I waited in line, they have always have had the time not only to deliver my medicine, but they have had time to listen to my needs and help with whatever they could. And I appreciate this very much since my mother was a Pharmacist for 50 years and worked as the Head Pharmacist and Pharmacy Manager in the Oldest running Pharmacy in Old San Juan, Puerto Rico, having passed the Pharmacy Boards of Florida and Massachusetts as well. For the first time I was having a Colonoscopy done as a preventive measure and the specialist doing the procedure had the medicines that I would need to prepare for this sent to this Pharmacy. When I went to pick them up I found out that my insurance didn't cover them, so after noticing there cost I asked if they had any plan that could help me lower the cost a bit. The pharmacist taking care of me brought the medicines to the "Consultation" counter and asked me to wait there. There, almost immediately the Head Pharmacist, came to see me and was able to use a card or plan they have for this, making the cost of the medicines more reasonable. I just had to wait in the waiting area for the Pharmacist to process the transaction. I thanked her immensely and mentioned to her about how my deceased mother Pharmacist would have been very proud of her. This Pharmacy may have many advantages, but their primary one is their people, their pharmacists, who work in a very caring profession, and do their work well. For I find that people don't mind how much you know and how many degrees you have, as much as that you care.

The pharmacy staff are incredibly rude and will lie about deactivating your prescriptions. I got…read moreprescribed a new bp med and had an allergic reaction. Someone on staff deactivated my old prescription and then lied to me about it stating they can't deactivate scripts. I had to call my doctor to get it fixed and when I picked up my new script for my old bp med the guy asked if I was taking both. I said no I'd had a reaction to the new one. He said oh let me deactivate that one then and literally did it in front of me. I also deal with this location for calling in scripts for doctor's at my work. I can never reach the pharmacist. They answer, put me on hold for 5min and then fwd me to vmail vs picking back up. I hate dealing with this location.

So Williamson road Walgreens does not stay open until 12:00 they lied about it they were closed by…read morethe time I got there at 10:15 so they need to change the hours to 10:00 p.m. because that's when they close so I hope this helps kidding this f****** sucks f*** Walgreens f****** piece of crap piece of s*** w**** damn w****

Switched to another pharmacy to save myself some stress and time. IN the past year I have spent way…read moretoo many hours just waiting to get prescriptions that were already filled. An hour in the drive thru has not been abnormal. 45 inside the store in line has been typical. The app they use doesn't work well, not checking for new scripts when there are no refills left. I've had rejections from insurance because they tried to fill things twice, not even looking in the recently filled bins. Calls go unanswered, and this adds to stress. They recently filled a very expensive prescription and my insurance denied it after it was filled and picked up. That's it, I'm done.

They take their sweet time getting people through the drive thru on a regular. Today when I went to…read morepick up my prescription for my sick daughter The person in front of me was delivering coffee and chatting up the person in the drive through for Atleast 5 minutes. I just think it's not fair using a PRESCRIPTION drive through for personal calls. There are sick kids and people who need medication and we're chatting it up and delivering coffees? That's more of a take it inside situation definitely not my first complaint and probably not my last

This pharmacy is the worst. Jason has to be the most hateful and insensitive pharmacist in the…read morevalley. My aunt's prescription date to get her pain meds was for the 22nd. She is currently battling liver cancer, a blocked bile duct, an abdominal aneurysm, multiple issues with her back, a plethora of other major health issues, and possible cancer in her lymph nodes. She has never failed her drug tests and always takes her medication s prescribed. She lives all the way in goodview and moved her pharmacy to this one on 9th street after the CVS on Hardy started being a@@holes. They already write the prescriptions so that you're out of your pain meds when you get the new prescription, even if you follow the doctor's orders to the T. Jason would not allow my aunt to get her pain medicine prescription even though the doctor had written it for that day. The nurse from the doctor's office even called to speak with him and he hung up on her! My aunt had to have the doctor send the order to yet another pharmacy and was finally able to get her medication two days later. So on top of already being in pain and sick, she had to go through withdrawals as well. Shame on you CVS, and you especially, Jason. Not everyone is out to cheat the system or to misuse those prescription drugs. Some people wish more than anything that they didn't need those medicines to get through the day. One day you may find yourself in a similar situation. We don't stay young forever. CVS used to be on top of the game, but in the last couple of years, their customer service is non existent and the lack of compassion their employees have is down right disgusting.

Well managed store and pharmacy--happy customer for years.read more

very disorganized. If you call in two prescriptions, they will never be ready on the same day. so,…read moreplan on several trips. Pharmacist is rude. Only go because close and drive through.

The pharmacist, Mike, answered all my questions regarding the flu vaccine. He also was super nice…read moreto my son when he injected him and even tricked him in order to distract him from the pain. My son did not even notice that the doctor was already done. My wife got the vaccine too.

I have waited 3 weeks to get my ADHD medication and I need it every day and they said it would be…read moreready this Friday and it was not

WalkIng into Brooks Byrd Pharmacy is going back into the past! It is a treasure offering REAL,…read moreOLD-FASHIONED ORANGEADES!! (They also offer lime & lemon). The counter is decked out just as it would have been "back in the day," they use shaved ice & the pricing is excellent. These are a treat & also a go-to when my daughter is under-the-weather. What a jewel!

we would be hard pressed to afford our prescriptions with out brooks-byrd,,good people and they are…read morefast.thank you brooks-byrd.

I used to love this pharmacy so much , especially for their friendly free delivery. There are still…read morea lot of friendly staff there as they've grown. Sadly, most everything has gotten much worse in the past couple of years. I don't know why. Now there seems to be a problem every time I need a refill. The staff doesn't seem to communicate well with each other; I'll be texted something is out of stock and then be told it was filled the previous day. On one occasion I tried to refill my contact lens solution. It took two months of confusing back-and-forth of texts! They haven't been sending out meds when promised or send the wrong thing. They have been EXTRAORDINARILY patient with me and my AR balance; I'm low income and appreciated that. However they didn't give me an early warning about how high it had gotten, and then they confronted me about it in front of my mother with no regard to privacy. The man there (manager ?) has offered several times to go back through the charges and see if any can be reduced, but he hasn't yet. I would have changed pharmacies by now, except I'm moving soon so it's not worth it. I don't doubt that the staff and mgmt here cares about their patients and want to do right by them. I imagine things are falling apart on a communications level. No one has the time to follow up multiple times on every prescription , though, and their best intentions are clearly being drowned out by serious communication fails.

Super nice staff that's willing to talk with you to meet your needs. I wish every business was ran…read morethis way. Customer service is top notch and I trust them to answer my questions in a helpful and informative way. I currently live in a city hours away, but when I come home to Blacksburg to visit family it's businesses like these that make me proud to be from this area. You won't find customer service like this in many other places outside of Blacksburg.