I'm not a big CVS fan. Their stores are simply depressing with their gray carpet and unfriendly employees. This location was no different. I stopped in today to pick up some photos and a prescription for a family member. There was two women at the checkout in the front. Both were too busy in their conversation to really acknowledge the two people standing in front of them. Awesome. Eventually we did get our photos. The real problem here is the pharmacy. I understand we went in after lunch and the day of a holiday. However, there was no one in the pharmacy that seemed to enjoy their job. Maybe they were short staffed, I understand. That doesn't mean it's okay be rude to the patients. The pharmacist even told me she was still drunk! At this point I was questioning if it was from NYE the day before or their lunch break that just ended. She couldn't talk without slurring her words. Also let's discuss their "immunization corner." I surely hope no child tries to put their hand in the Sharps container or go through the vaccine supplies. read more

CVS Pharmacy - a waiting area with chairs and signs - Drugstores Near Me - SAINT CLAIR SHORES, Michigan

Very rude at the pharmacy and she was eating at the register! Can't stand going there anymore

They close for lunch 1:30-2:00. My mother was in line 10 minutes prior to them closing. She had 2 customers ahead of her. When she got to the window they closed the window on her with no explanation. I feel as though they should be able to see who the last person in line PRIOR to close time and service them. On top of that, how was my mother to know it would take them 10 minutes to service 2 vehicles. I will most definitely be switching pharmacies. read more

I had a situation with an existing prescription that I thought would require a lot of explanations and hoops to jump through before I could get what I needed. Anthony (if I remember right) answered the phone very quickly (not all CVS locations do that) and had my prescription ready in an hour. Many thanks to him and the rest of the pharmacy staff for quickly resolving my issue. read more

Very rude and unprofessional staff members and customer service at this location pharmacy. Called to ask a prescription question. Employee became annoyed and gave me an attitude. I asked for her name, which she refused. I then asked to speak with a manager....they hung up on me. Better off driving to a nicer, kinder, more professional location, than to have the added stress. read more

I think the pharmacy may be understaffed because there is absolutely no excuse for the shitty attitudes and lack of smiles. I get the medical industry is overwhelmed, I work in it to but for the love of GAWD woman at the drive-thru. SMILE. Someone is having a way shittier day than you are read more

What the heck? Just called yesterday to find out if they had an item in stock, and the lady who answers the phone said, "I don't know, you'll have to come in, walk around, and see." That's not good customer service. I normally would have followed up asking for her to look for me so I didn't have to drive there and check for myself, but I was just so confused that I politely says thanks, and hung up. read more

Lady would not let me use the restroom. I've used the restroom at every other cvs! Even during covid, and when it's around the time everything is open, she wouldn't let me use the restroom. The same lady I saw on her phone looking lazy! read more

6 cars in drive thru..took 30 minutes and clerk had one functioning arm the other was in a,sling..not smart putting an injured person in charge of drive through. rudest pharmacy i have ever been too read more

This location for prescriptions has been hit or miss for several months since the closing of 13 and Harper location . Pharmacy staff are not pleasant. Visit on January 26, 23 I asked drive thru rep a question regarding a script that was needed. She replied she would need a computer to check and refused to check. She stood with her hand on her hip as if I was interrupting her lunch which would start in 5 min. She was not kind or helpful. She told me to call rather than assist me right there. I called store to complain to store mgr Doug. He states he's never had anyone ever call and go in such detail about bad service and I didn't give him an opportunity to speak. I was explaining everything that happened so why when talking would he talk? I also stated he had 2 stars on Yelp and he indicated he didn't care about that. The attitude and disposition reflects with him indicating that. I find with a 2 star review he is lying about complaints and I can see why his staff is rude and most likely will continue to be rude. I left and within 10 minutes transferred out of this store and to meijer for my new place of business for prescriptions. If you want to be treated like crap by nasty middle aged clerk, come here. Or go somewhere when you're sick where they will treat you kind. Health care is too expensive not to be treated properly. Especially someone who should be responsible to answer a question and seek out a computer which middle aged clerk was too lazy to do so. Doug, stop lying. You know you get complaints. Calling the District Manager to also make my concerns to them. Seek another place for your needs. They could do better and should be better but they simply aren't. read more

My child's doc office called in a script for 2 tubes of a cream. When I called an hour later to see if it was ready I was told it would a few hours but if I came in to the store to pick up that it would be a 10-15 minute wait...huh?! (It is a cream so pull it out and put it in a bag) I hung up only to receive an automated call 10 mins later stating my RX was ready for pick up. Double huh?! The pharmacist clearly doesn't know what is going on in his pharmacy and probably never even looked. Furthermore, the RX was written for TWO 15 mg tubes but they felt like filling ONE 30 mg tube instead - ARE YOU KIDDING ME?!? When I called to find out why and explained why it was for 2 tubes he replied well the RX did not say one was for home and one was for the daycare. No d*c!head, it shouldn't need to, just fill the RX as written, YOU are NOT the doctor!! Then proceeds to say that I will need to call the doc office to which I replied, "No, YOU will need to call and explain what you did!" and of course he says that was what he said, that they need to call the doc. Yeah uh huh buddy, I can clearly hear the difference between the words you and we despite that accent! Sheesh, like most of the other reviews say, don't waste you time here!! read more

The staff is very friendly at that's what truly makes a CVS anyways. They are all the same, the workers impact of you return. Great for a quick stop. They have all the essentials you need. read more

If you don't mind waiting in line for 15 minutes and convenience wasn't the reason for coming here then this may be the store for you. Otherwise make the trek to Meijer; better prices and faster service. read more

It's a bit of a mixed bag, this one. I have experienced some really awesome "turn your day right around" kind of clerks here, but I've also experienced the worst mean old ladies EVER. They are SO rude to me. Idk why!! Tattoos maybe? And if that's not bad enough- there are a handful of managers that I could only assume might have trained them. I choose to only go there after 11pm because mean old ladies go to bed early.. I wish this wasn't the most conveniently close place to run to when I forgot something at the grocery store. read more

Very unhappy with this pharmacy. We had a crying small child who needed the bathroom but the cashier would not allow him to use the store restroom. We left the store and returned for our script. The 3 ladies working the pharmacy were deep in personal conversation for a very long time and completely ignored us. Our medicine was filled but not billed to our insurance which resulted in a longer wait time. We will not return to this pharmacy. read more

Who oversees the pharmacy here? What a joke. Constantly out of meds when I drop off, and the manager is "off until next week" so they can't order more? It's laughable how this place is run. PLEASE anyone reading this take your prescription literally anywhere else. Doesn't help that all the employees look/act miserable. I'm sure they could care less about complaints and neg reviews, just hope I can help save someone else like me from going here. read more

Went to the pharmacy straight from urgent care yesterday, stood in the drop off line for almost 6 minutes before anyone even acknowledged me. Then, the lady running the drive through yelled to her co workers " can someone help that girl at drop off, she looks like she's been there a long time" CLEARLY. The woman who took my info complained the whole time about how slammed they were, & how my drs hand writing was terrible. I asked how long the wait time is. I was sick and didn't want to go back out, I have pneumonia. I expressed that to her. She said " well I'm leaving, and who knows how long it will take for them. So your best bet is to come back." It's 24 hours later and still no meds filled. Never again.... read more

This is the best pharmacy team ever. Super personalized, nice, always a good experience. Store is always well stocked and clean, and they have a larger variety of natural beauty products than most. read more

I continuously had the worst and most unprofessional experience of my life at this location. I literally had to download yelp just to express how bad this pharmacy is. The ring leader behind the counter has a very unfriendly R.B.F. and her minions shuffling around will complain to you about how they hate "working" with her as they are frowning, rolling their eyes, and sound like they're mourning. Every time I stop in to fill my prescriptions they make me feel like I am a burden and not to mention 80% of the time they don't have my medication because they didn't order enough.... for such a large company... isn't there some kind of inventory system that can handle this? Lastly, I wouldn't mind waiting 20 minutes in line while the "pharmacists" try and figure out what they're doing if they would take the time to just smile. This location is not even worth 1 star. Best of luck to anyone that dare enters this location. I'm telling you it's worth just driving the extra couple miles to Meijer. read more

First off when I called to refill a prescription the gentleman that answered the phone sounded like it was going to ruin his day because he had to call another CVS to have my script transferred over. When I went to pick it up I was greeted by the pharmacist that acted like I was bothering him just standing there. Another man came to assist him in ringing me up. I guess they were busy..not sure because no one else was standing there at the time. When I went to pay I thought the price was off so I asked twice if I was getting the right medication. I was assured I was...then I looked myself.As it turns out even though my script said I could only have the brand name they gave me generic brand. This is serious. No apology...just a sigh because they had to redo it. I am a normal customer at the CVS on Garfield Rd in Clinton Twp..They are outstanding. We recently moved to this area and I'm so disappointed in the difference in service. I won't be going back. read more

Just went to the pharmacy here and waited for 10 minutes while the pharmacists and pharm techs talked and walked around and Ignored my existence. Worst most unprofessional pharmacy I have ever been to. I took my script and walked out I will never go back! They really need some new professional help. At least for the evening hours. You guys suck. read more