This is the WORST pharmacy in Santa Fe. They are overworked and understaffed. It's almost…read moreimpossible to get through on the phone and always a long wait. The locations on Airport and Cerrillos are better. I've put off writing this for a while but moving all my prescriptions today.

Walgreens pharmacy just sucks. Last night they said my prescription is ready. Today it'll be ready…read morein an hour. Evidently it's coming in from off-site and they say that it's filled, but it's not actually HERE. Corporate America is stupid and disrespectful of our time.

Although you wont find the food stuffs, cosmetics and household items you might find at CVS or…read moreWalgreen's, what you will find is fast and friendly service for your prescriptions or medical supplies. After coming down with the flu, it was really convenient to walk around the corner from the Emergency Room to pick up my prescription of Tamaflu. The lines at Walgreens have recently become insane. When you aren't feeling good, it's nice to be able to get your prescription without waiting at Christus Pharmacy.

We have been using this pharmacy for over 20 years. They just keep getting better! Karolyn our…read morepharmacist has gone the extra mile for us so many times. Everyone that works there is so kind and helpful. We are so lucky and grateful to you all! Thank you Karolyn and thank you to everyone who works there. Richard and Michael

Can't seem to figure out that I don't want this one medicine unless I call and request it. Line…read morealways long.

Wanted to get the Covid vaccine update. Very nice young…read morewoman made an appointment for me for the next day. Their system sent me a notification for a different time !! When I went in at the appointed time , there was a single pharmacist and a half dozen people waiting ahead of me. The pharmacist explained that CVS allowed up to ten people to make appointments for each time slot !! I gave up on CVS and went to an Albertsons, where I got the vaccine in 10 minutes. Much better organized !!

I was out of town and need to get my medication so I received a call back on Tuesday. They told me…read morethey would have the prescription after 2:00 pm. When I arrived at 3:00 pm, the pharmacy staff told me they marked it down for Wednesday. I was waiting by the pharmacy and the young man told me to go shopping because I was making them nervous. Madeline went by and I asked if she had my prescription and she stated very rudely, I don't know your name. Bottom line, go to another pharmacy whose staff understands customer service.

Oliver and Christine are the best.In this pandemic induced upside down world we currently live in,…read morethese two have been a rock solid constant that have helped me so often and have actually saved my life in one instance.This location has been kind and respectful to me and my family for years and hopefully for years to come.

I was told to pick up my prescription today, then Anadina, at the register, says: "weren't you told…read moreto come later this afternoon? No? OK, wait 20 minutes". Then a technicien, Amanda, tells me that I need to come back in 2 days, that it is not time to pick up the prescription yet. I say: "Why did your employe tell me to come today when I called last week?", her response: "Did you ask for her name? No? Well, if you don't ask for a name, how do you expect us to train our employees properly, you need to tell us who you talked to." Hum... Am I supposed to participate in employee training? In a second, the responsibility of the error became mine, and I was scolded. Both Amanda and the pharmacist, Stephanie Martinez, told me to go to another pharmacy if I weren't happy with their services. I think that we should be able to resolve a problem rather than part ways, but perhaps this is an old way of thinking. All a client needs is the correct information, then we proceed accordingly. We all have busy schedules. More was said in our exchange and I really hope that things get better, I wish for a good and efficient rapport in the future and, if it is the case, I will re-evaluate my rating to reflect this change. Note to self: always ask the name of the person on the phone or in front of you. Must carry a special name notebook...

I tried Southwest Care pharmacy on the advice of a local friend, having run the gauntlet of Smith's…read more(aka Kroger), Walmart, and Albertson's. Albertson's will sell you your prescriptions for goodrx prices, BUT their service is hit or miss: while trying to effect a transfer from out of state for the third time, the telephone of the pharmacy was crackling in and out, so I punted to Southwest for the next try. Southwest timely executed the order with no fumbling BS, and their prices were less than 1/2 those of goodrx. They don't take goodrx, and with these prices, who needs it? I had an old prof who told us that 'getting it right, and getting it right the first time...are first cousins.' What a concept! SIX STARS!

I went to SW Care to see about changing from my current Pharmacy. I had transferred one…read moreprescription to them to see how it would go. They prepared it quickly but i never got a text that it was ready which happens at most other Pharmacies. The Cost was more but no a lot (less than 20%) i don't usually buy on cost alone so was willing to see about another medication i use. The attendant was not at all helpful. Giving them the medication they pulled it up on their computer and said, "It will depend, between $600 and $8,000). I said that was crazy, while it is expensive the most i have ever paid was $187. They just shrugged. They do not accept GoodRx or any outside discounts I would never go back there. It is a shame because they are attached to Southwest Care which is very important and does great work in the community.

Not again, traveling and this was not a good place…read more Restrooms needed help. Sales on Christmas were not posted at register

The absolute worst customer service I've ever experienced. I understand that the store is short…read morestaffed but there is no excuse to be vulgar to customers.