The pharmacy repeatedly fails to keep my medication in stock and promises to order it but never does. I go weeks without my medication after being assured personally that it had been ordered, only to later discover it hasn't arrived for weeks. This has been a repeated issue for over two years. This situation is unacceptable. Recently, I was told to just wait. When I checked online after calling, I found that if I needed the medication sooner than the next day, I could press a button--something I did, since I've already waited longer than the promised time. Surprisingly, my order was then canceled! Why cancel? I have a valid prescription, and they assured me they ordered it at least two weeks ago. I need to speak with a manager. I've been a long-time customer of this CVS, but their service is terrible, and their dishonesty is frustrating. read more

I transferred my medication from one CVS because the staff was unprofessional, and gave the customer a headache. I actually don't know what they are doing, so I transferred to another CVS. They are doing an excellent job; if my Madison weren't covered by insurance, they would contact me and my doctor immediately read more

I am new here and just searching for a CVS close to my house.I like this CVS.It's very nice place ,the staff very professional and friendly.

I wanted to get some pictures done for my European passports, today. There was an older man behind the counter and as I told him I need those pictures for a European passport. he asked me what size? Then he said " 2 by 2 "? I said no, that is the US passport picture size, it must be a different size. He refused to take the passport pictures, cause I couldn't tell him the size this was unbelievable! After that, I drove to another CVS here in Stafford and it was no problem to get my passport pictures for my European passport. The lady explained to me that the camera and the computer does the work and all employees are trained to do that. She said "this person just wanted to be a jerk"! Really?! A CVS employee can treat a customer like that? No one who treats paying customers like this should be working in a store like this & definitely not even close to customer's. Highly recommend CVS Richmond Hwy, instead of Garrisonville Rd Stafford! read more

I've been attempting to use a rain check for vitamins. This rain check was issued in May 2023, and item has only recently returned to stock in store. The store only has two on the shelf, and my rain check was for four. The Manager refused repeatedly to allow me to purchase the two using the rain check and provide another rain check for when I could purchase the other two. Fail to see the how this ask was harming or causing ambivalence. Frankly, very puzzled why I have to continue to wait until they have 4 in order to use my rain check. Customer service is non-existent. read more

I'd give zero stars if I could. I have used this pharmacy for 19 years as it is 24 hours, had a drive through, and decent service. I am switching now to the small, local pharmacy a block up (Dan's). Not only is the pharmacy no longer 24 hours, neither is the store, so nighttime OTC emergencies require a 20 min drive to Fredericksburg. The drive through is often not open. If I need a prescription, the odds are, at times, I'm not very presentable and don't want to go in. If they are short of staff, raise the pay or benefits and put people back in the store. Unacceptable for such a large company. read more

I feel really bad for the understaffed under trained employees here. I imagine this is a crisis occurring in almost all businesses right now. It is just not acceptable at a pharmacy. CVS do better. read more

Always a long wait whether inside or out... waited 45mins at the drive through and once I got up to the window, they placed "closed out to lunch sign". They've messed up my meds too many times. Staff are normally upset with each other which reflects to the customers. Staff argues with customers as to what they should or should not do. Calling is a joke, if you're lucky wait time is an hour. I'm never lucky so I give up after two hours. I waited due to questions I really needed answered. I hope CVS does better. read more

I have come here 3x in the past week to pick up my prescription through the drive-thru pharmacy and each time I'm stuck waiting 15 + minutes which forces me to leave. I would go in, but I would guess that it's just as backed up on the inside. Fix this problem immediately! read more

Worst pharmacy in Stafford. I walked in to get my prescription and was told with a loud, rude lip smack..."ummm we are closed!" I said "someone cant just get my prescription off the shelf? Its right there, it will take 2 seconds." I was told..."you can come back at 2 like you were told." Ill never ever come back to this place and get treated like that again!" Unfortunately, the culture there could care less about helping customers. read more

I signed up for a COVID test. The directions for how to proceed indicated that one was supposed to wait in the parking lot. This turned out to be incorrect. The proceedure was to go to the drive thru window. I waited in the drive thru line over 40 min. When I got to the window, the pharm tech claimed I had no appointment. I showed her the confirmation for the appointment on my cell. She said that the appointment app has a bug in it was signing people up for the rapid test and they don't do the rapid test. I asked for the other test instead. She said no. Unless you have all day to waste, avoid this place. read more

Worst pharmacy in Stafford. Do yourself a favor and go up the road to the Shelton Shop location. The pharmacy staff at the Onville Road location is incompetent. It's sad because I've been going there for years, and it has never been this bad. They have a whole new staff that has no idea what they are doing. They messed up 2 of my prescriptions within one week. No apologies just smug looks. I'll be taking my business elsewhere, and I know they could care less. read more

If you plan on going here-- might want to cancel your plans for the rest of the day. Every time I go, I sit in line for no less than 30 minutes (at the window). I gave up going inside because it's even worse. We're now going on minute 25 and there is still a car in front of me. I'm estimating 40 minutes this time around, but who knows if I'll be that lucky. Also I might add. Twice now, they've told me a prescription wasn't available or "not on file with them". I called CVS corporate because I had been getting text alerts that it was ready and lo and behold they suddenly found it and "didn't remember" our earlier conversation. read more

After multiple attempts to tell the pharmacist to not place my prescriptions on auto refill on multiple occasions. I continue to get calls and text messages to refill my prescriptions. Not going here anymore. read more

This pharmacy is awful. Sitting on hold for an hour after they gave my loved one another person's prescription for blood thinners. So unprofessional and dangerous. read more

They may take the time to assist you, but they are clueless. If you have medication that may interact they don't bother to inform you. I would not recommend on this alone. read more

This drive thru has been this bad for years. Poor management I guess. Or does everyone negotiate price at the window. Wont do it again. Ill walk in Walmart or Target. read more

An hour and ten minutes of waiting in the drive through line while they took care of people inside instead.

HORRIBLE. Lied to me and told me they contacted my doctor when they didn't. Meanwhile I'm pregnant and puking my brain out and they don't want to do their job and get me my medication! Will never come here again. I wish I could give less then 1 star read more

3 years later.....change in staff, other than Dan's pharmacy, you can't beat the customer service in the Rx department. I went to pick up an Rx, and they couldn't find it initially, not one, but two staff members went through every single Rx on the shelves to see if it had been mis-filed, and this was after I offered to come back later for it, as it was not a critical med. They found it! Another time, I went to see if an Rx was ready since I was right across the street, it had just arrived on the truck, the nice lady asked if I minded waiting a few minutes, she unpacked it, entered it into the system, packaged it up, and I was in and out in less than 10 minutes. Clearly there has been a change in staff or management, but, I could not be happier with the Rx department. read more

They told me that my prescription wasn't available and when I'm home, I get a call saying that my prescription was ready. Weird huh? I wouldn't recommend this one at all read more

The worst place you could ever go is here. They hang up on you. They never get anything right. I swear everytime I show up here my blood boils. It's the only 24 hour place where I live or I would find somewhere else. If u can avoid this place please do. It only was given one star Bcuz it won't let me give it 0 read more

This is a great CVS,they pharmacy staff is always friendly and helpful taking the time to assist you.Normally you feel rushed.Sheves are always stocked and its very clean here.use the advantage card for even extra Saving and always look on the receipt for Additional money saving coupons. read more

Seriously, this particular CVS pharmacy is as good as it gets. When I got divorced I found myself unemployed, recovering from brain surgery with no insurance. Requiring a lot of very expensive prescriptions I called to all of the major pharmacies in the area and not only could CVS beat the others on price but they also beat out all the competition on service too. This particular CVS almost always has a coupon or some way to get my prescription drugs costs down to a much more manageable level for me. ALL of the staff is fantastic, the text-messaging when your prescription is ready is impeccable, and it's consistent. The prices and quality of service are consistently good. In fact, I potentially really owe a lot to this particular CVS pharmacy because my small child was very, very ill and in agony. The problem was that my child had such a rare infection even the pediatrician got the dosage wrong and did not know that there was no liquid form available of this particular drug because it's not usually a drug used in small children. The pharmacist, however, caught an error in dosage on the prescription which literally could have saved my daughter's life if not for certain her liver and more trips to the ED. And, even though the pharmacy was very busy at that time, and after the pharmacist caught the error, the prescription was filled within 5 minutes as they must have recognized just how urgent the situation was and that it involved a 5yo small child. And again, even though the pharmacy was very busy, the pharmacist spent much time with me after the prescription was filled explaining to me how to get a 5yo to effectively ingest this large, adult sized, nasty pill. I could go on and on about how the pharmacists and staff have been meticulously careful and paid attention to details consistently for the past year or so I have been going here. Thank you 24hr CVS pharmacy for helping me to afford what I need to stay alive without having to choose between food or prescriptions and thank you for always having cheerful, helpful quick and friendly service with a very high standard in quality of service too. I definitely recommend anybody go here with or without insurance. The management of this store must just really be outstanding. read more

The worst CVS STORE ever, daytime store manager is soooo rude. No professionalism and no consideration. Everytime I shop there, it is always a negative experience! Never left the store happy and satisfied with their customer service! read more