Such a let down, management has still not figured it out. Kroger it is, which is a bummer since they are bombarded with customers since they are the only ones who do a good job in the area. Policy is erratic, staff is not knowledgeable and I've tried to stay in the boat but I'm making a change. Just too inconvenient for what should be my easiest option. It's CVS why hasn't this one lined out the kinks? read more

HORRIBLE. Zero customer service. Do NOT fill your prescriptions here. This is hands down the worst CVS pharmacy experience I have ever experienced. read more

CVS Pharmacy - a desk with a sign on it - Drugstores Near Me - Thompsons Station, Tennessee

This is the last time I spend this much time in the CVS drive thru.... I called in a refill at noon, automated message said to come after 4 pm to pick up. Showed up at 415. We have all been waiting so long everyone had turned off their engines and started hanging in the parking lot. Finally my turn at the window and I'm told that meds won't be ready until Tuesday afternoon ( today is Sunday). Told her to cancel my refill, I'll move all family meds to Walmart where you get text updates. Can't imagine people putting up with this poor customer service much longer. read more

Great store! Good place to visit and shop. Love the lead tech at the pharmacy! Always helpful. Manager is really nice also up front.

The absolute worse CVS I have ever dealt with. Prescription called in at 9:00 am to pharmacist, not left on voicemail. Husband arrived at 6:00 pm to pick up and told they had not prescriptions. I called back once he got home and they told me " we have the prescriptions but they are not ready". Why the hell didn't they just say that when he was there so he could avoid a trip back. After complaining the prepackaged prescriptions were ready in 20 minutes but we had to drive back to the pharmacy who can't after confirming that they had received 4 prescriptions only had 3 ready. The fourth took another 24 hours to prepare. read more

If you need a prescription in less than a week, look elsewhere. For chronic issues such as hypothyroidism it may that a week. For my son with an ear infection, two days. read more

This rating is aimed at CVS corporate, and is NOT a reflection on the local pharmacy team who is stretched beyond their capacity to serve the volume of business, yet ill-supported by the corporation who profits from their labor. Per CVS annual 2022 report (link below) pharmacy profits are up $6,500,000,000 over the $106,600,000,000 billion in top-line pharmacy revenue from 2022. The dispense rate increased to 87.4% from 86.8%, storefront is busier, even with this increase in profit and demand, your stores remain poorly staffed without any cap on the volume of prescriptions CVS in accepting in FULL awareness of the challenged bandwidth of your teams. Result: increased exposure to customers who are taking their frustrations out on your team and terrible customer experiences on-loop. The CVS CEO, Karen Lynch, made $21,300,000 Million in 2022; That's only ONE executive salary. Even more frustrating is the known disparity between the access your executives have to support needed to fulfill their responsibilities while your customer-facing pharmacy teams are struggling without any support, yet they are responsible for collecting your revenue in- hand. What does an unsupported team look like? The nature of my prescription and the on-going chaos within that drug niche have already made things difficult for patients and customers to manage their medication. While also working, I spent 3 hours combined on hold on a line that could not and would not be answered (unbeknownst to me) because there is only ONE pharmacist who is able to accept calls. As a result, I missed a meeting, my work disrupted, ultimately I had to physically drive there after failure to connect. Even more time was lost submitting an escalation ticket that also would go no-where because your central customer service rep calls the same line your customers do! Nonsensical. When I arrived, there was a very long line inside, a line in the drive through, no bandwidth to answer phones (what about disabled people who don't have the ability to drive there to solve their problem in person?), There was NO leader to be seen helping lift this weight alongside this team. The icing on this chaos? the over-worked pharmacist was interviewing for open roles ON HIS LUNCH BREAK. FOR SHAME CVS. I know what is happening in the labor market and I know its an excuse. I'm able to respect your staff as a result despite my valid anger. Your customer facing employees are in the line of fire regularly, fielding unintended abuse by justifiably angry customers who don't understand that your employees are not culpable for their predicament. CVS is profiting yet wants the consumer to just accept "we're short staffed" No, you're not short staffed: with GREED and ENTITLEMENT you accept volume you KNOW you cannot serve with the capacity of your current team, perhaps you're also not paying enough or possibly since all the other local pharmacies are struggling just the same, CVS is aware that there isn't anywhere to shift my business that can do better. This low bar is ok, and there is no urgency to resolve because there is no seeming risk? All of the burden, inconvenience, cost and frustration is being passed on to your employees and your customers, while your executives enjoy their millions and the company its big boost in profits. Insultingly, you continue to cram the 'short-staffed' narrative down consumer's throats because we're STILL tolerating it, so why not? Data shows clearly that your business has increased as has your profit but your urgency to improve your services to those who drive your revenue has eroded to the equivalence of abhorrent. It has been three years since lockdowns, consumers have had it. CVS' failure to adequately equip their local teams with the help that is needed to support a positive employee and customer experience translates to exploitation of both parties while your profits grow. What are you going to do about it? read more

Horrible service. Wish I would have read the reviews before sending my prescription here. The female pharmacist is sooo incredibly rude and pious. She spoke to me horribly and acted like I was stupid. What a horrible human being read more

Wish I could give 0 stars. The worst service I've ever experienced in my life. Everyone is so rude and does not care about the patients at all. read more

My wife just had the worst experience with this CVS. She was trying to renew a prescription that their automated system wouldn't take so she had to call to do it and the employee that answered the phone who my wife tried to gain assistance from was absolutely NASTY. She act like it was an imposition to do her job. Their automated system routinely rejects the renewal of her prescription and she hast to call to get it done. When she calls they always exhibit an attitude and tell her she can renew it online and when she tries to explain that it will not allow her to do it they begrudgingly renew it over the phone. I like the rewards program CVS has and they offer some great percentages off but I'd rather pay the higher prices at Walgreens or Kroger just to be treated nice. read more

The last few times I have gone to pick up medicine. I ordered before hand to be sure I wouldn't take long in the drive through. BUT other people have dropped off and waited the 15-20 minutes it takes to get medications at the drive through window. Rather than tell them to pull up and wait the staff just says hold on while we get that for you despite the line . 3 days ago I waited 30 minutes tonight I waited 20. I would have gone in but I had just had surgery so could not go in. (I had a driver and they didn't want to leave me alone in the car) If the person at the window will tell folks to pull up so others can be served it would be great. The person who drove me was so angry they have now vowed to take their business elsewhere. read more

I've been a customer of CVS for 30 + years. I am not anymore. They don't have enough trained staff to take care of their customers. They are so overwhelmed that they can't possibly keep a good attitude. So many angry people standing or waiting in long lines in the car and no staff to help. I called 2 days in advance before going to pick up my meds. I waited 20 min/15 min/ and another 20 min on 3 separate days, in line only to be told my insurance is now requiring a 90 day prescription and if I want my medication today, it will be 400$. I asked if I could have 2 of my diabetic pills until my dr responds with a 90 day RX, they said I would be charged 10$ a pill. I had an RX on file, just not a 90 day. Also, I could not understand the pharmacist with her mask on through the glass. There is glass between us-- why can't they remove the mask so I know what she is trying to tell me. Multiple people were angry and one woman left crying. She was in the drive through for 15 min with 3 active toddlers in the car, trying to understand the pharmacy tech. She left without her meds. I am sorry for all the employees at CVS that have to put up with the unfriendly policies they are under. It's so obvious CVS is a large uncaring money miser corporation. The ceo makes 37 million per year and they can't afford to pay decent wages and employ enough people to care for sick people. ??? !!!! So corrupt and frustrating!!! read more

We always get great service from the CVS in Thompson Station. They have been very helpful in directing my to the right OVC product and our prescriptions are always filled on time. read more

I'll start this off by saying it's been a long day with a sick kiddo. We went to urgent care, who said they would electronically send the prescription to this CVS (per my request). I showed up to CVS and it hadn't been received, I left to bring my sick kid home and called urgent care regarding the prescription. Fast forward 2 hours and multiple phone calls to urgent care, I went to CVS on the verge of angry tears with no electronic prescription being sent. They called the urgent care, refused to be "called back" and waited on hold until they could speak with someone who could send the prescription over. They were persistent and made sure my kid received the medication he needed before the store closed. I am forever grateful to them! read more

Sometimes your prescription is ready and sometimes it's not. Biggest downer here is the customer service of the pharmacy could be better. Pharmacist are not very friendly either. Store is neat and clean though. read more

Went to the minute clinic. Not sure of the ladys name that helped me, but I was very impressed. She cares, took her time and even called me back to check on me to see if we needed to try a different medication. I have been here twice in three years and like it both times read more