Pharmacists are knowledgeable and relate important researched info to the client. I depend on them for all of my pharmaceuticals.

Usually I'm the biggest advocate for the folks working behind the pharmacy dealing w obnoxiously, impatient and demanding customers. So this experienced left me leaving kind of sad. Today when I went in there was no line, one guy sort of half attending at the counter and a customer was at one of the new check in two kiosks there. Because there was only one person working at the counter. I didn't want to just assume I should go up and start checking in on the other one if no one was specifically working at that kiosk. The guy behind the counter clearly immediately annoyed with me because I didn't walk right up told me to come up and check in. I said my bad and began checking in. I have a long name to type out so it takes me a second, and I'm trying to read through the extra questions as quickly as possible. I guess I wasn't moving fast enough because he starts barking at me again where to click what to click, etc. The thing is is- I have dyslexia and I'm only in maybe once a month to pick up my prescriptions so I don't have all of the questions I'm asked committed to memory. I need to read them and it takes me a little longer to read them and comprehend them the Neurotypical people. I felt bad and like I was a huge nuisance to this guy working behind the counter, but I wanted to answer the questions correctly. I feel like I need to write a review just to remind the people working at these places that it's gonna take us a second to click through the kiosks and if you don't have a second to wait for us, maybe you should just ask the questions yourself and not have us use the kiosk, especially folks with dyslexia eyesight or reading issues. read more

Terrible experience. Called over and over again for my script. Said it would be ready by 5 pm. Was not ready and they did not have my full script amount. When I called, no one informed me of this. Service has gone drastically downhill in the last month. Used to be better than the Bryn Mawr location but now it's just as bad if not worse. read more

Your pharmacy hours SUCK. They are minimal and inconvenient. I realize you want to have minimal payroll, but really? Not open until 9 at the earliest? Every time I come here it turns out to be your closed hours, morning or mid day. read more

I had to return to this pharmacy after filling the original script and got Rachel, the pharmacist described in review by another patient. I agree with that review--Rachel makes things very difficult for patients. She is cold, condescending, and arrogant. This is on top of my other experience two days before which was as follows. I recommend not using ANY CVS pharmacy. This CVS did not fill my prescription as ordered by my physician. CVS, in general, fills prescriptions with India manufacturers which have significant FDA violations for unsanitary manufacturing conditions. If the patient is intolerant of the drug, you do not know if it is due to the molecule or rat excrement. I plan to only use drug plans that include pharmacies that carry Teva or other non-India manufacturers. I know Walmart carries non-India manufactured drugs. I plan to get my prescriptions filled there in the future. read more

Rachel, the Pharmacist here made filling my rx's very difficult. After speaking with Pharmacists at other CVS locations she didn't have to make the choice which costs me 2x the money and a delay. A pharmacist at nearby location said zge called Rachel to get her to release just a few pills on the prescription, since it was the weekend. Very cold woman. read more

I have been a loyal CVS customer for the past 25 years and have enjoyed every experience at this CVS. I'm so impressed with the pharmacists, and assistant manager in particular. However, today I was treated the most disrespectfully I have ever been treated in my life. It was bizarre. First, this female staff member appeared to be stalking me as I was selecting my lipsticks. I explained to her that I was deciding which lipstick to select. Then, as I was waiting in line at the pharmacy, she appeared again and confronted me in a hostile manner in front of other customers. She was complaining that I was rude because I looked at some lipsticks, and just left them out, instead of replacing them on the exact shelf. After I softly, sweetly, and respectfully replied that I was sorry if I inconvenienced her, she angrily accused me of a rude and condescending reply. Someone needs some training in anger management, you think? read more

Quinn, the manager, has no concept of customer service. I had purchased items at another store and didn't realize that the extra bucks did not print for my purchase. I figured I'd stop at this store because I happened to be out that way. First she claimed that since I used coupons, the extra bucks would not print (which is not true; I've used coupons previously without a problem). Then it was because the items were on sale (again, not stated in the ad or receipt). Then it was because I didn't purchase the items at their store and I'd have to go back to the store I purchased at (which is out of the way and not worth it and again, usually a store will honor the deal even if I purchased at a neighboring store). Then she circled everything on my receipt and kept repeating herself as if I was stupid. She kept insisting that these items were exempt from the deal and I asked her to show me where it said that (not in ad or receipt). When she was unable to produce where it was stated, she just became argumentative again. At that point, I asked for a manager (apparently she was the manager) and I decided I'll just call corporate because this kind of behavior is unacceptable to me. I've never had an issue like this in the past at this store (and shop here on a regular basis!), but by Quinn belittling me and arguing with me over something that should have been an easy fix I'll think twice about returning. read more

There are 2 closer CVS' to me, I drive a little further to come here for the employees. Excellent customer service, friendly helpful... best CVS. read more

The pharmacists and pharmacy workers Are extremely helpful, informative, respectful and give patients the direction they need when faced with insurance problems/etc; most problems of which is not the pharmacies fault, and yet they handle patients that have self entitlement issues and stubbornness sooo well (as I've witnessed). I have mad respect for these people because so many people use this pharmacy! Even when it is chaotic, they really show that they care for the patients and are so diligent in their work! I love my pharmacy! read more

Update: HIPPA VIOLATORS: My Families Information was clearly visible at the checkout register via a label attached to it. It has been there at least a week if not longer. Stay AWAY from this Pharmacy. This is the most poorly run pharmacy with the biggest bunch of knowledge-less individuals I have ever seen. Having been a CVS Pharmacy tech myself, we would never leave the register to go run insurance information again, we would have handed off to someone to take care of while helping the next customer. Service is slow, clueless and often trips are made for nothing. Even when you call ahead to confirm or ask a question, you arrive there and find out the complete opposite of what you just called to confirm is the case. STAY AWAY from this dump. read more

This CVS had handled all our prescriptions for over 10 years. They have NEVER messed an order up. When there have been issues and questions they have flagged things that even our doctors hadn't. They have cycled through several pharmacists in the years we've been there and ALL have been excellent. The only issue is that they're so busy you'll rarely get through on the phone. The store managers outside of the pharmacy are extremely personable and helpful. Getting out of the parking lot is a bit difficult but if one is patient it's usually not a problem. read more

This pharmacy sucks! Expect to wait in line down the aisle forever and deal with a cranky old blond lady. Go to rite aid

It's not the first time that they screwed up my prescription. Had my prescription filled on Wednesday was supposed to be for a three month supply and they only gave me one month supply it cost me $700 and they didn't fill the entire script-I had to go back today and they gave me the rest of the medication read more

They are the worst. Prescriptions are never ready when promised. The counter staff and pharmacists are rude.

What an embarrassment to the CVS chain! Absolutely the worst place to get a prescription filled. Why do they let customers check out a shopping cart full of junk when the registers in the front of the store are empty? They let the blue hairs tie up the check out line asking a multitude of questions when they have a clearly marked line "consultations". If I wasn't held hostage by my insurance plan I would never set foot in this grimy old store. It's quite obvious management could care less about the customer experience. Shame on CVS! read more

You can get a root canal done faster than getting a prescription filled here. I just spent 20 minutes waiting to DROP OFF a prescription. 2nd or third time too. I don't know what the problem is, there's 5 people back there but nothing moves. I ended up leaving, going across the street to rite aid. I'm done here. read more

I have been coming here for years but recently the service has been much worse. Tonight I had a semi- urgent question for the pharmacy and was put on hold for more than 30 minutes. I became so frustrated I drove to the pharmacy only to find that there were about 2 people in line and 4 behind the counter. I finally got an unhelpful answer from the rude pharmacist. I am strongly considering switching my prescriptions elsewhere. read more

I love this CVS! The store clerks are very kind and helpful, and the pharmacy usually has everything in stock. My only complaint is that the pharmacy lines can be a tad long at times, and only 1 register is open, even though there are 2 registers and more than enough staff to man the second register. Other than that, the coupons are amazing, always tailored to what I need and what I've bought in the past. Open 24 hours makes it very convenient for middle-of-the-night unexpected needs. read more

I love this CVS and I am praying it stays here even after the new CVS opens just a few miles down route 30. Their customer service is usually excellent. The pharmacist and the employees are very helpful! Its not huge so it is easy to navigate. read more

I don't often write reviews, but felt compelled to on the CVS in wayne. It seems they never have enough help. It makes no difference whether you call a prescription in or not---they are just incredibly inefficient and make no effort to be better. I've been getting prescriptions for at least a year now and WONT anymore. Be prepared to invest 30-45 minutes for any prescription fill. The staff just doesn't seem to get it...no sense of urgency even when there is a 10 person line. Why you sell and ring up folks for merchandise at the perscription counter is beyond me. You folks need to look at your business middle. Twelve visits and always the same terrible experience. Avoid, avoid, avoid. read more

Please do yourself and go to the CVS in Wayne for your prescription needs. I've been going for years and their staff is first rate. There always seems to be a line, but I gather that is because of the quality service that they provide. It is worth the wait. Chris Shenk at the drop off corner was very helpful to me yesterday. We are in the midst of changing insurance companies and I was in need of my asthma maintenance medication. The price was in the mid $300 range. Without my even asking, she was kind enough to scan a coupon which helped me immensely. Kudos to this CVS and to Chris!!!! read more

If you have all the time in the world and don't mind waiting no less than 30 minutes whether you called your prescription in ahead of time (and have been told it is ready for pick up) or not... This is the place to come read more

This is the best pharmacy around with the best pharmacist Kelly O'Neill Kishel! I don't think I would have made it through the first 9 months with my newborn son without her. Kelly's guidance and quickness in filling my sick son's prescriptions is noteworthy. This pharmacist has gone above and beyond her job of just filling prescriptions, she uses her motherly instincts when giving advice on what home remedies may comfort my sick son. It is so scary when you are a new parent, you have a sick baby, and you are clueless. My family is more than lucky to have come in contact with our neighborhood pharmacist who does an amazing job ALL the time! read more

Let me be clear, I have never had a bad experience by shopping at the CVS store in Wayne, PA. IT IS THE PHARMACY THAT HAS SERIOUS ISSUES. I write this review to warn you all about the lack of customer service when it comes to trying to get someone on the phone. I had to call CVS to see if they had a very common drug in stock, so I made 3 attempts at 3 different times over the course of 3 different days. I was on hold to speak with a pharmacy associate for 21 minutes the 1st call, 25 minutes the 2nd call, and 38 minutes on my final attempt. I never actually spoke to anyone since I hung up each time in frustration. Finally I resorted to stopping in to see if they had my medication in stock, which they did not. My wife, who works at a Dr's office local to the Wayne store told me that they call there regularly and are forced to stay on hold often more than an hour. I am sure the pharmacy associates are wonderful people, but they must be woefully understaffed or simply choose to ignore the "caller on line 1" voice that I heard repeated on my in-store visit to inquire about my script. read more