Sadly, I once would have recommended this pharmacy to anyone, but there are now two people - one…read morenew pharmacist and the other an older tech, who are rude and the antithesis of compassionate. I have had two devastating cancers with more complications than are imaginable, and I don't expect special service, but I do expect respect and professionalism. Neither of these two displays any of these qualities, and they should be removed from this pharmacy and seek employment away, far away, from health care where there is interaction with suffering people. The stories I have are indescribable. The rest of the staff is wonderful, and I hate to write a review like this, but I cannot take their behavior any longer. The head of the pharmacy is one of the kindest persons I have met in my 60 years of life, but he cannot seem to get these two bad apples straightened out. So, it's up to CVS. If you are healthy and just need a quick Lipitor, go there by all means. But if you are seriously ill and cannot afford stress and insults every time you encounter one of these two individuals, then find another pharmacy. Or speak up and compel CVS or the head of the pharmacy to make some changes. I've been asking for over 3 months, and nothing has improved with these two desperately sad and troubled employees, that delight in trying to impose their clearly profound unhappiness onto customers, who they work for and not the other way around, and who need and deserve respect and kindness, as we all do. I know there must be other very ill folks that just think they need to put up with it, but they don't. There are means to address these issues officially, which is my next step. I apologize to the good ones, because you really are great, but you are overshadowed by these unfortunate hires. It needs to be back to the way it used to be for the sake of everyone and especially the ones who need some extra attention, through no fault of their own. Thanks for listening to this. But as always, make your own conclusions.

This is a wonderful Pharmacy, Jessica is the nicest person you'd ever want to meet as are all the…read morepeople who work the pharmacy. They all go out of their way to help you with anything. Their job is not an easy one, doctors call patients call they handle such high demand for services. I've never seen anyone loose their cool. CVS on Church Rd and West Chester Pike is a wonderful experience from the Staff up front to the wonderful people in the pharmacy. Perhaps you were having a bad day to write such a mean review. I just needed to have my 2 cents to talk about Jessica and Larry the way you did. You have your opinion and that is fine. I just needed to tell the other side my experience has always been positive, even when doctors mess up the order, Jess will do everything she can to facilitate and solve a problem. Thank You, Carol V

Absolutely disgusting place. Carpet hasn't been vacuumed in a very long time. Product stored on the…read morefloor. Counter where your prescriptions are being filled dirty and has exposed permeable surfaces. There's an inch of dust on the tops of the pharmacy shelves. Have you seen the dirt and grime on the drive-thru window?

They are always busy and trying hard. Pharmacy tries to get you in and out. They don't answer the…read morephones which is a real problem. I wish they had more staff as it's a convenient walk for me.

I have visited This RiteAid for over 20 years (it was a Roos the street for along part of that…read moretime). My insurance changed Jan 1 and I was forced to use CVS. I now know what I had in RiteAid. Everything about getting prescriptions at RiteAid was has been professional, accurate and timely - exactly what one should expect of course but now that I have used CVS I have seen a massive difference between the two. Additionally the pharmacy customer service at RiteAid is over the top - we got to know 2 pharmacists over time because they took the time to get to know us. Those pharmacists made great, timely recommendations to us about vaccinations, OTC products and insurance. Not so at CVS. I have had to move 2 of my 4 recurring prescriptions back to RiteAid because the cost using insurance is far higher than using GoodRx for these 2 and CVS GoodRx pricing is far higher. When I have to get my Medicare for 2024, you can guarantee one of my requirements is that the plan uses RiteAid favorably. The amount of time wasted by CVS in getting prescriptions filled is over the top. I took RiteAid for granted - it any more!

They are the friendliest people here. Way better than that other chain that starts with C.read more

The staff is very friendly and helpful. Most everything is always in stock, and if you have a…read moreproblem the employees will surely help solve it with you. I love seeing this crew ... almost daily too!

This is the second d time in past month ordering pictures from here. Received confirmation email…read morewith description of what I ordered and price. I got there and they had no record of them. They don't even use order numbers. Manager was so rude. Never again

This place is old, poorly merchandized and totally unable to compete with CVS. Speaking of CVS…read morethere are two (2) within a mile. I patronize the stores in Manoa Shopping Center often. I stop in here if I need something very basic and I'm in a super hurry. Otherwise I'll pass and I suggest you do to.

Went here for medication after surgery they denied me with out telling me a reason why. I get my…read moreother medication from here and they give issues every-time that my provider actually recommended going somewhere else. Last I was there they denied myself and two other people their medication without a reason why. Im not sure whats going on at this rite aid pharmacy since the others in the area do not operate like this.

Absolutely horrible customer service…read more Employees stand around, talking (I've even seen flirting) with each other instead of assisting customers!

Store opens at 7 so you would think that customer service would b open an ready to serve the…read morecustomers.. Nope got there at 7:30 one day during the week at 9:15 on a Sunday an Customer Service not open.. Asked the person at the door to call a manager and he told me he couldn't.. I just looked at him like he was crazy.. No one knew anything an no one tried to help me.. That store is horrible

Avoid this place at all costs. I reached out to Katz Pharmacy as a new customer, hoping to support…read morea small, local business -- big mistake. The woman who answered the phone was shockingly rude, dismissive, and downright judgmental. The moment I mentioned the prescription I needed filled, she cut me off and told me, with zero professionalism, that they're not accepting new patients for that medication because it's "too hard to get." Excuse me? That's not how you speak to anyone, let alone a potential customer. If your staff can't be bothered to treat people with basic respect and decency, you don't deserve anyone's business. I was ready and willing to give mine to a local spot -- but Katz made it crystal clear they're not worth the time or trust. Save yourself the frustration and take your business elsewhere. This place is a joke.

The service and the experience are amazing. Katz employees truly care and go above and beyond to…read moreassist you.