This is an excellent and very welcome resource in West Springfield. The pharmacist is responsive to…read morequestions and is knowledgeable about a variety of medications. It is a relief to do business where I do not feel rushed or as if I am inconveniencing the pharmacist. I highly recommend this business and look forward to see what other services they add to their site.

From the owner: We are here to serve our community! We have been serving the West Springfield community since March…read moreof 2023. Our customer service will exceed your expectations. Come see the difference!

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

You shouldn't lock up every item as though your regular customers are thieves AND also not provide…read moreenough staff to attend to buyers when the customer service button is pushed. It can't be both, CVS. If I run in for a quick drink/ personal item/ etc, I shouldn't be waiting aimlessly in aisles for 5-10 while my requests are ignored.

this location is great plenty of parking , convenient…read morelocation , fast service -I'm always in and out . they always fill my Prescriptions on time - without any issues or delays . Walgreens on the other hand .. ALWAYS an issue :) thanks for being awesome cvs

Been using this pharmacy for years now. It convenient since I can stop in while grocery shopping…read more There is also a Citizens Bank on site so I can get all 3 things done in one visit. Banking, grocery shopping and pharmacy. This pharmacy has never in many years made any mistakes and has always provided sound advice, information and products. Prices are average and staff are the most friendly people you will encounter. They are especially efficient with preparing your pharmacy needs.

From the owner: Neighborhood pharmacy where Stop & Shop's trained and trusted pharmacists can conveniently fill…read moreprescriptions, as well as safely administer COVID-19 and other vaccines.

This is a 24 hour CVS, very clean, and well organized. I came in to pick up a few things and was…read morepleased. Very pleasant employees and will assist you if needed. Quite a few people were picking up items as well. But at this time of night, you can select what you want and get the sale items better without others looking for the same items as you are. If I need to come to CVS again, I will come to this location and probably at this time of night while I'm here in Western Massachusetts.

Fine if your not calling on the phone to talk with someone. needed to speak with someone before…read moredriving over to ensure correct billing was being done it was done incorrectly by the store past orders. One two separate occasions on hold over 30 minutes this time I gave up after 35 minutes they win this has been brought to attention but it's no better. Check your phone system or maybe hire someone to answer the phone.....

Efficient pharmacy and the pharmacists have been nice to me so far. Just that one pharmacist needs…read moreto put his chest hair away... this is a pharmacy not the bar.

I needed a couple small things The price tags are 2 colors…read more The lower price is the unit price which means nothing. We are the higher number. The restroom is lock n key only. Nice enough

Consistent good service. The benefits of a local community pharmacy and with personal small town…read moreattention.

Cookie dough ice cream was delicious. Super cute pharmacy. Very hospitable ice cream scooper…read moreservice person. Ridiculous amount of ice cream packed into the cone. Cute town to boot.