If I could give this pharmacy negative stars I would. I've visited this location on multiple occasions at varying times of day. So the bad service I've received during those visits can not be attributed to certain staff members or busy periods. I'll limit this post to the top 3.
Bad experience #1: Came here after a visit to the urgent care. My prescription had been called in while I was at the urgent care facility so I knew they'd received the order. When I arrived I walked to the pharmacy counter and waited quietly. The young lady on the phone said she would be with me in just a second. No problem! I sat quietly in the chairs and waited for 9 minutes (I counted). Now normally I wouldn't mind this wait at all. However, I was sitting there listening to her bump her gums on the phone and giggle about an incident that happened earlier and what she and a gentleman friend did that weekend. About 9:49 into my wait I got up and said excuse me, perhaps somewhat sternly, because she said, "Alright I gotta go. Somebody's here girl." She then plastered a fake smile on her face and said "Sorry, I was talking to my manager." No you weren't. After I gave her the information to look my script up she then informed me that it hadn't been filled yet. Could that be because you were on the phone talking about what you and Andre did after the movies rather than filling my script? She said she would fill in in 15 minutes. At this point it'd been 45 minutes since the script was called in. Perfect. I'll sit here and wait for it. Now I don't know what got her moving, my glaring stares or the sporadic hacking I was serving, but she immediately filled the script and I was gone within 3 minutes.
Bad experience #2: Came in to grab a few random items. Hopped in line and made my way to the register. All is clear and this will be a smooth in and out visit right? WRONG! I paid for my few items with a $50. So I had a good $40 worth of change. When I reached for the clerk to place it in my hand instead of giving me change he gives me his hand. Ehhhhh WHA?! Then launches into a campaign about how this is his part-time job, and he really "gets money", I should give him a chance and let him take me out, and even though I have a boyfriend I should give him a chance, "I'm to sexy to be running errands alone." Sir, that's quite alright I've made it this many years running errands alone I can assure you I don't need a seeing eye dog, or man, to get me through these treacherous Lake Ridge streets. We continued this exchange for a little while longer until I finally just cracked and said "GIMME MY DAMN CHANGE!" He leaned back a bit and said, "Damn girl." Then handed me my change and I left.
Bad experience #3: Christmas Eve 2014. I wanted to print a picture for my parents gift. The machine that receives your media wasn't working. After a few minutes of frustration thinking I could miraculously fix this thing the manager emerged from some random door with a small two way mirror window. When I tried to grab his attention he walked past me, gave a quick glance, but no acknowledgement, and stood behind the counter. This prompted everyone to stare at me like, "Is she going to go off?" No, I'm not. I have some home training. He stood behind the counter telling the cashier to hurry up, but offering no assistance. I recognized her as the normal photo assistant, but didn't bother her since she was looking frazzled by the 20 people in line growing impatient. She gave me a sympathetic look and kept checking people out. As the manager came from behind the counter I made eye contact but he just said, "Oh I am new. I don't know how to work that machine," then kept walking back to the little room he had himself locked away in. Now this I knew to be a lie. Mainly because I've been frequenting that CVS for at least two years and he's been the manager for quite some time. Once the young lady finished checking folks out she attempted to help me but found the machine's WiFi was down and suggested I go home, place the order online and come back in an hour to pick them up. I left, submitted my order, called to confirm they received the order, and waited the hour, it was now 10:00 pm on Christmas eve (I'll pause here to take ownership of my bad decision to wait till the last minute to get this done!). I head back up to CVS walk in and speak to the new clerk on duty who hesitantly explained to me that the printing machine was now down and he couldn't call to let me know because I didn't have a 703 phone number. Funny, because I've received calls, personal and autodial, in the past from the pharmacy and photo department and I'm still getting calls to come pick the order up now. My look must have hinted to him that I was on the edge, he simply replied, "You know Walgreens is up the street?"
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