Shelby, the "manager" has NO customer service skills. Nor is she good with children!…read more
I brought my 6-month-old in for Spring pictures, and I explained to her that my DD had two outfits. In her 1st outfit, my DD didn't smile, and Shelby was horrible at getting her to smile. So zero smiles in the first outfit. After snapping a couple of quick shots of my non smiling daughter, she told me to change her into her second outfit. Cudos to her for realizing that she wasn't doing a very good job with getting her to smile, she asked another photographer, Amanda W. to assist her. Amber W. was amazing with my daughter! All smiles in her second outfit. Then I asked if I can change her back into her first outfit to get some smiles, and Shelby goes, "Well we're all booked up, I can't guarantee that I could get any more shots of her." After going back & forth with her for a bit, I politely told her that I was GOING to change my dtrs clothes, and we'll be waiting until she's ready.
Surprisingly, Shelby accomodated and took some extra shots in her 1st outfit. However, when I asked for a specific background and she told me No. Then she silently snapped shots of my dtr as my mother and I made my laugh. (Isn't that the photographer's job?)
Then we sat at the computer, and like the other reviews said, they slap you with this HUGE picture package and Try to sell it to u. I narrowed the pictures down to 4 poses, which was easy to do, since they took such horrible pictures. I ended up choosing one pose for the $10 special, and 3 extra poses for $60 (which wasn't a bad deal- 1 8x10, 2 5x7's, & 8 wallets for each extra pose, plus the CD of all images).
The prints were ready in about 15mins, which was good. But when I looked at the pictures, I noticed that one pose was cropped incorrectly. When I pointed it out to Shelby, she said, "Oh that's because it's a close up." I said, "I know it's a close up, but when I viewed it on the computer, I saw that you were able to adjust the picture so that my dtr's hair isn't cut off." In the end she basically said, it couldn't be fixed, and she wasn't going to fix it.
Thank goodness for the other photographer, Shaniya, who overheard us. She immediately interjected and offered to re-crop, and re-print my image. She even gave me extra Mother's Day cards for my inconvenience.
Overall, the company itself isn't HORRIBLE, however, to have a good session, you need a good photographer. Sit back and watch the photographers before you take your pics, demand the background you want. They're YOUR pictures!
Truthfully, it seems like they care more about the quantity of sessions and sales, rather than the quality of the pictures and customer service they provide. So it's up to YOU to make sure you're getting what you want for your money.
Cudos to Amber W. and Shaniya for their awesome customer service. Stay clear of the "manager" Shelby. I would recommend. Amber W. for a photographer, especially if you have babies and children.