This sheesha lounge is a good atmosphere and vibe except it was empty. The food was good but portion is small for two people to share. Pricing is high too. Customer service was bad you have to ask for each little thing. read more

Cyan Cafe & Lounge - Mixed Grill - Middle Eastern Near Me - Richmond Hill, Ontario

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I've tried. I've really tried to like this place but seriously, it's a dog's breakfast for service. The place looks decent from the outside but once you step in, it's a mishmash of seats. Office club chairs in groups of 4's on the right side. Standard tables down the middle and them sofas and such along the left wall. I have YET to sit in comfort here - been here numerous times and it's always been middle or right side (which isn't comfortable either - trust me). AND I NEVER WILL!!!!!!!!!!!!!! Add more exclamation marks at will... Last night, walked in at 7PM. NO ONE was in the place and he tells me to sit in the middle. I tell him that I would like to sit in comfort. He tells me there are reservations. I ask him to sit me where people are coming for 9PM as I will be gone by then. He says he wont, I tell him I'll be leaving. Food here, in case you need to know is marginal - dog's breakfast. I don't order food here after the first time. I get drinks and shisha... that's about it. ANYWAY... save yourself the nausea of CRAP service and go to DIYAKO up the street! JEERS!!!!!!!!!!! read more

Shisha bomb Food bomb Drinks bomb Customer service bomb and quick Ambiance chill Overall good place read more

Who ever was dj on the evening during may 13th needs to reconsider his profession, he did not read the room and played dull music throughout the whole night. Food and drinks were great but no one was dancing like usual. read more

So I learned from my last visit and this time I decided to call to book a booth. Well this time it was a great experience!! Booths are really clean and comfy. Lots of wide screen TVs. We ordered shisha, Kubba, fries, and nachos. Some of us washed that down with tea while others decided to wash it down with beer or other alcoholic drinks. Shisha was clean and a generous waiter kept providing us with charcoals whenever needed. Fries and nachos were pleasantly served on nice plates and it surely tasted great. I tried their chicken tikka before and they were amazing, but today we weren't really hungry. I surely recommend it if you are though. Compliments to the awesome chef :-) Also compliments to the DJ for playing those great songs. We were hyped up. But too bad there was no dance floor. Have a dance floor or play lounge music (I prefer the former though). We decided to end the night with salt, lime, and shots! Overall it was a great night. read more

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Back of house does NOT use gloves or wears a mask to prepare food. Chefs do not cover their beard either. read more

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Cyan is a modern middle eastern sports bar. It's a bit far north but I would recommend it for large groups. There's sofa seating all around the edge, the back has large booths available for groups which fill up fast and I believe you need a reservation. One thing I really liked was every table has a button that can call, ask for water or ask for the bill from the servers. The food is okay in terms of quality, in my opinion it is not the best tasting middle eastern food but that's comparing it to my mom's cooking. We ordered a sample mezza plate which has 2 kibbeh's, spring rolls, and samosa's (not exactly authentic). We also had the blue rice, Sweet potato fries (very good) and the chicken fingers. We also ordered Kanefe (traditional Lebanese dessert) It was okay, very very sweet and nothing like back home. They also offer Shisha, I go for the traditional double apple or mint. Keep Eating, Angela read more

Cyan Cafe & Lounge - Mixed Mezza Platter (not authentic), sweet potato fries, and chicken fingers. - Middle Eastern Near Me - Richmond Hill, Ontario

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Came here after hearing a lot about it from my friends. Out of all the hookah joints I've been to in the GTA this place was by far the cleanest. The place was decorated extremely nicely and had a great vibe, there were lots of couches for sitting along with tables and lots of TVs as well. I ordered a kebab platter and the cyan special Shisha. The shisha was great even came with disposable pipes which I haven't seen before. The food was even better the kebabs were all juicy and tender cooked to perfection. The service was amazing too. Overall this place is one of the best hookah places in GTA and I would highly recommend. read more

Cyan Cafe & Lounge - Middle Eastern Near Me - Richmond Hill, Ontario

The place has been both excellent and awful during my three visits Service: not very good and very slow Price: decent Food: one time it was very good, the second time the portion got smaller with very little salad Presentation is not good at all. Though the lounge is beautiful and they could have done so much more with it, they don't care about presentation food and drinks. Shisha: very good the first time and very bad the last time Worse of all is THE MUSIC!!! It's this loud rave music and is nothing but annoying!!! Overall, I must say it's been very inconsistent and the music and what they are showing on TV is not really relevant to a shisha bar.. I'd have to give it 2/5 :( although I usually give good ratings... They definitely have some stuff to work on.. read more

Cyan Cafe & Lounge - Presentation not so great! Though the tee tastes good - Middle Eastern Near Me - Richmond Hill, Ontario

Not sure why the reviews are horrible.. Amazing and very fast waiters! The chicken tikka is amazing! Great shisha - especially with the ice hose! A little pricey but that's what you get when your in a lounge bar atmosphere. There's a DJ after 1030 pm which is fun! He played all different types of music from Arabic to HipHop! I would suggest you reserve a table or booth ahead of time to avoid lines and waiting! They get packed quickly! The dress code is everything! I see girls in club dresses and heels and I see girls In jeans and a TSHIRT. Same for the men it's either dressy or casual! There's all different ages but 19+ of course. read more

Went there after works a few coworkers on a Tuesday night. One of the coworkes highly recommended it so we drove all the way from downtown. Food: The food was amazing and really well priced. for 20$ two people can eat well. We got hooka as well - mint flavored lemon was the best. With a drink and everything, it cost 45$ per person. Including tax and tip. Ambience: The ambience was very relaxing. The room looks like a lounge and has comfortable seats. There were a couple of bar tables. but most of the room is covered in couches with tables. Service: Staff was friendly and helped set up the hookas. I would suggest going there if you want to relax, have some good food and talk with friends. There is light music in the background. read more

Buyer beware. They tack on a gratuity charge, which is very hidden on the bill, and then happily accept the extra gratuity through the payment terminal option. I wouldn't be as surprised by behaviour like this, but when in a party of two, autograt is really not appropriate, and not mentioning it is bordering theft. Really is appalling business practice. read more

Really bad customer service. Rude staff. One of the guys serving us asked for my friends number. When she didn't want to give it to him he was so rude to everyone. LOL needs to get a life and learn to handle rejection. It'll happen a lot in his life. read more

MIXED GRILL is my favorite entree at @Cyancafe It is an assortment of skewers including beef tenderloin, chicken tikka and beef kebab, served with salad and a choice of rice or fries. Me & my friends upgraded the salad to the Cyan Mediterranean. The Beef Tikka is extremely juicy & flavored. This is a great dish to share. It is enough for 3 ppl if you order appetizers with it. More details about each dish in my facebook post hamsafoodie Instagram hamsafoodie read more

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worst experience in this pub, staff is rude ,kebab was overcook and bad taste, they charge you gratuity and they want tip aswell thats awful not recommend if you want to have a good night , just shisha and fries was good , the rest. of the experience was horrible read more

It was a COVID situation so it's a parking patio. People are making the best of what's available. I'm happy I was there in my own neighborhood to support my local cafe. Appetizers are 3 out of 10 and it looks like they don't concentrate on food and they are happy to serve hookahs drinks. One more thing, I personally didn't appreciate the fact that I tipped twice. They had already added gratuity to my bill and I didn't know about that. It is not common in Ontario and it left a bad taste in my mouth. read more

A bunch of rude impolite people working here!!! I will never ever come here again they're disrespectful to a point that they turned their back on us while we were speaking to them TWICE!!! The guy at the door has a nasty attitude so they prepare you for their nastiness. If yelp had 0 star I'd give it to this place..! DO NOT GO TO THIS PLACE.. you've been warned read more

The manager was rude and didn't even know how to check the Bookenda for checking comment during reservations. They serve food late and whenever it comes all cold!! At Entrance, they keep telling everyone you must spend at least $25 per person or can't go inside!!! Never come back there again. Not recommended! read more

Cyan has the best food of all + there services to customers it's amazing, what I like about cyan is there delicious foods one of them has to be shawarma sandwich, I highly recommend this place. read more

This place is amazing! I visited cyan a couple of times and each time I loved it! I think they did an awesome job in designing the place, giving it a very unique, modern look! I really like the different types of seating available, you can choose between dining at the tables or just lounging on the couches and enjoy their amazing shisha. They have obsoletely the best tasting Mediterranean cuisine I've ever had (I've been to many places) I think this is a great place for Richmond hill. Will definitely come back again!! read more

Avoid this place at all costs. My friends and I have been going to smoke shisha at least once, sometimes twice a week every week for more than 8 years. We like to try different places and try different flavours and have to many shisha places. I have never in my entire life witnessed worse customer service from any place ever. Cyans employees and management are the rudest, most ignorant, condescending, and have absolutely no idea how to build customer loyalty. I would think they like to have no customers and would love nothing more to hire 8 people to sit inside by themselves alone with each other only for the entire night. The actually venue is quite nice, and this is not a one time bad experience it's the 6th time it's been bad. I had to express my discomfort in this "business"(trust me the quotations are generous). If this place will survive the employees and management need to learn what hospitality means. This place will go bankrupt in a few years, unless they fire the manager and hire someone who gives even the tiniest of care for human life. read more

This was my first visit to Cyan cafe and lounge. If you like Arabic music, then you'll enjoy the DJ's playlist. He also plays Persian music here and there. I strongly recommend reserving a booth if you're inviting a big group, as the place gets packed quickly at night. The music was overly loud and we were not able to hear each other at all! Even though there are buttons to push for calling the waitress, the service in general sucked. When we got there we had to tell our waitress to clean the table, as it was left dirty from the previous customers. The shisha was almost flavourless. My drink (the Cyan Martini had almost zero alcohol in it) and the people who got burgers told me that their food used to be much better before. I liked the vibe and decor, but was not impressed with anything else. Not likely to return here. read more

This is my 4th visit to Cyan, they have a magnificent chef behind the seen food have a very special favour mix of Mediterranean middle eastern cuisine. excellent, beverage, and atmosphere read more

3.5 because they actually card. They're clean, they're nice, ambience is trendy and modern. However, if you want a comfy lounge seat you'll need to book ahead on weekends. Food is good for a shisha bar. Service is good and wait staff are humble and attentive. They regularly bring us water and shisha is strong. They offer nicotine free, which is awesome. Solid place. read more

Really bad service and attitude. Kick us off a table because some group was good friends with the owner. read more

As the ​usual customer of this shisha bar, server put me on a ​simple chair with table, I asked for sofa place and it was not have so much crowd, so, as complimentary of usual customer, but got rejected. read more

Place: Cool theme with a great environment. Service isn't always the greatest. Music is alright too. Shisha: Unless you're getting an orange bowl with an ice hose, you're probably not going to enjoy it for too long. The regular heads aren't good and the flavours are limited (or not as exotic as other places) read more

THE WORST PLACE EVER .Staff is really rude,they talk to you like you are piece of crap . We waited long enough for someone to take the order,then it took them more than an hour to bring us drinks and shisha. read more

Sat on a table, 10 mins after told us the booth is reserved. So they kicked us out without doing anything about it. I've been waiting for a table for two hours. This is not what i expected for a mid range restaurant. Absolutely disappointed the way i was treated as a customer. 10/10 will never come back again. read more

Waste of money. Service charged automatically ( which no one told us about) for awful service AND they charged us tax on tip ??? Dont go during covid. Better supporting a business who cares about your money and business. read more

This place is fairly decent for a shisha lounge. It's very beautiful and modern looking. The prices are mid range for shisha and the flavours tastes good. When I went there a few months back. They were very understaffed, thus resulting in slow service and many customers unsatisfied. But it seems that they have hired more and it is getting better. read more

Food is good but service is HORRIBLE!!! The girl with the long black hair who works here is an absolute nightmare. Beyond rude, attitude problem and a total mess. Asked for a fork waited over 20 minutes for it my food was frozen by the time. I got up and grabbed a fork myself..... read more

Clean hookah bar with cyan-themed decor that really gives the atmosphere a much-needed chill vibe. The DJ on the weekends is great and does a good mix of English and Arabic music - so there's something for everyone! But, reservations aren't easy to make on weekends and the staff could come off as unfriendly. read more

Absolute worst policies ever. Came from far to try their sheesha only to be told that theres a minimum of 25$/head that needs to be spent. Manager was a dick- so rude and just unprofessional as hell. Front staff dude was nice but the rest was a terrible experience. read more

Nice hookah lounge with comfortable seating. The middle eastern menu is fitting but is nothing special . Recommend to go for drinks and hookah with friends but not for a meal. read more

The shisha is pretty good, the food and drinks are solid. The service was great. We went out for a smoke and they took all the drinks by mistake, when we came back they immediately without asking replaced everything with new drinks well done. read more

The staff at this establishment is absolutely terrible when it comes to handling its customers. I have been to this place at least 4-5 times giving them a few times to redeem themselves but my visit a couple days ago will definitely be my last. One of my friends did not have a proper ID as he was still getting settled into the country, but was definitely at the legal drinking age. For the first time in my life I saw someone get ID'ed for smoking shisha and when he told the employee he did not have it at the moment, the employee had the audacity to give him the option to "sit somewhere else and read a book or something." How can someone even suggest that? If you wish to be mistreated I definitely recommend this horrible lounge. Their shisha is not spectacular enough to overlook their atrocious customer service. Stay away. read more

Initially I had a great experience with this place,, good atmosphere but unfortunately it became clear that the first priority for the owners is $$$ without concern for customer service and satisfaction. You can bring them a lot of people and they will treat you great on one night and like crap on another because there is only 2 of you. And even when you let the waitress know that you are not happy the manager/owner won't bother to come talk to you because they simply don't care as they think they are busy enough so don't need to keep everyone happy. I personally will not go back and I know my friends won't either. I will take my money where my business is appreciated. read more

Flavours not the greatest. Food so so. Good decor and ambience. Just a warning if you are in a smaller group they will move you if a larger group comes...something I didn't appreciate after having already spent so much there. Instead of moving just paid and left. Not happy and won't return again for sure. read more

I've never had better Mixed Grill in my life. The waitresses couldn't be more attractive too.