Several weeks ago, while visiting Santa Fe, my computer failed. Dead as a doornail. Yes, it was an…read moreolder computer with many miles and files, and I used it every single day to run a community radio station back home. I took it to the nerd guys, who all but laughed at me. Although it was a brand they sell, it was "too old" for them to even look at. I asked if there was anyone in Santa Fe who might be able to help, and they assured me they could not recommend anyone. So, I retreated to the parking lot to see if the Google gods could help me find anyone in Santa Fe. As I was getting in my car, one of the nerd guys walked up and said that while he couldn't recommend someone to help me, I might check out the folks at Santa Fe Computer Works as they'd been in business there for many years and he'd "heard good things" about them. That was one more idea than I'd had before, so decided to check them out. They have great Google reviews, and an A+ rating at the Santa Fe BBB. So, on Monday morning, I took my dead computer to see if there was any hope. No appointment, no reservation. Shop looked like what I would hope a working computer repair place would look like... lots of parts, monitors, laptops, etc. They tried a couple of obvious things (power cable, reset, etc.), and said it seemed to be motherboard issue, but they'd like to keep it and work on it. I explained that I was from out of town, only there several days, and was frantic to get back to my radio station monitoring/updating. Nelson said he would see what they could do, within my time constraints, and would keep me apprised as to progress. Well, they were amazing. Turns out that the motherboard was dead, but my hard disk was intact. To replace that motherboard would require more time than I was going to be in Santa Fe as it had to be ordered. It's an expensive part, since there is high-end video on the motherboard. The battery also had a bulge in it, although that was not the critical item nor would it have to be immediately replaced. This computer was new in early 2017, and had been a workhorse, and had definitely seen a full life. However, I was not thrilled with the prospect of replacing it with a new one at this time... what a PITA that is - reinstalling software, trying to make sure all data was taken off the SSD, etc. Nelson gave me a few options... do nothing, order a new motherboard & they could ship my computer to me, or he could get my hard disk working in another laptop. I opted to have the hard drive put in a laptop that he had... not the same brand, but comparable in memory, size, etc. He asked to keep it another day, and would get it working for me at a very reasonable cost. As promised, the replacement laptop was ready for pick up the next afternoon. I've been using it every day to keep the community radio station running, and it has been running like a top! They were meticulous with replacing all of the hardware drivers so I've had zero issues with those. I'm still running Windows 10, and will get a new laptop (but on my timetable when I'm not frantic to get it working. I highly recommend Santa Fe Computer works. They were very honest with their recommendations, great with communicating, and fixed my computer on the timeline stated. I was in a real bind, and they helped me beyond measure. Oh, they also have a couple of really cool pups!

The proprietor was uninformed, incompetent, and abusive. This was the worst service experience in…read morememory.

******UPDATE***********March 4, 2020 I assumed from the…read morereviews that this business was also open to everyone, your average customer. Upon arriving, no one seemed to be present. I actually thought the business was closed. When two of the employees/owner eventually came out, they looked at me rather confused, then looked at each other, then back at me as if I was an idiot or something. They asked what I wanted and then informed me that they do not work on everyday computers. They only do work for businesses. Well........from the looks of their office, they might want to reconsider going back to the average "Joe" I had to give a Star even though I didn't get my computer looked at. 1 Star solely based on interaction.

They were so gracious! First Jenna spent a while in the phone with me trying to diagnose the…read moreproblem. I took my PC there and they fixed the problem in no time. Wow! Thanks for the quick service... I was desperate!

Great service very reasonable price would highly recommend! Do your due diligence. I did and they…read morewere the best

I was visiting Santa Fe and my Lap Top crash :( Santa Fe…read moreComputers Response time was amazing , I Highly recommend this company to any one.

Your first clue as to avoid this guy is the absolutely disorganized pigsty his business is. You'll…read moreneed a tetanus shot before you go there. Second, while confirming our PC was dead, we asked him to look at our laptop which wasn't finding our internet and it needed a WIN 11 upgrade to the tune of $200. He then texted saying there wasn't enough RAM to run WIN 11 (4GB). Adding ram would be another $100.00. I said no, we don't want the extra GB. He told us to come pick the laptop up, without him resolving the initial problem. We went to pick it up and he shoved the laptop into my Wife's chest, we asked for our laptop case, he threw it at us and then slammed his buinesses door in our face! Such an unprofessional jerk. Save money, time and grief and get better service at BestBuy.

Man child yells, no talk. Paid $300 for a new battery. I took my computer elsewhere as an issue…read moreneeded fixing for DJing. The new place, Synergy Tech Repair, fixed the issue said take it back to whoever put the battery in as there's an issue with the connection on battery side. Did so, yelling was all I got. A man child who could not fathom that he made a mistake or that what was done may have a problem. Nothing but yelling, how he was alive and working on computers before they were born, and wanted me to know, again all YELLING, that he had a house on Canyon Road plus. What an absolute man child. No warranty for work he did. Steve is a total immature person. Only wants praise, imagine, LOL.

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

I needed my MacBook Pro repaired so I called a few computer repair places and got the run around…read morewith prices. That was a big red flag. Then I found Clockwork Computer Repair on Yelp. I talked to Josh. I got an up front price that was reasonable. Josh was professional, provided a quick turn around time and answered all my questions. I will definitely use Clockwork Computer Repair again and would highly recommend this place.

The owners and tech staff were competent and professional, offered great individualized support,…read moreplus were just very nice and friendly. I worked with Daisy and she was so helpful. Computer needed new hard drive and in addition to work I was given one on one session.

I am not ashamed to say that I am Technology challenged…read more July 5, 2018. Thursday. Today I walked in totally humbled and confessed that I did not understand why I could not use my lap top. This wonderful precious human being, this kind man, with salt and pepper hair, brought my laptop back to life. It took him just a few minutes to do what I just could not understand. Thank you!! Thank you!! Satya Paz

Hey Mr Moore, your response deserves this: liar, liar, pants on fire. You have no idea what was…read moresaid to me at the counter, it sure as heck was not any of your response. It was not explained this way to me at all! Refund me my money please. It's still a bait and switch, you "should" have refused to take it if all that was true, why did you even accept the computer? Not a fan and never will be until you refund me.

Chad was amazing! Helped me with a years-long backlog of ignored pop-ups offering malware and virus…read moresolutions, demanding I finish setting up programs I don't know if I have, and telling me my dropbox and other mysterious items are full or have stopped syncing or are unsecured. Gibberish. Chad set it all right in 2 hours. And so friendly and professional--super easy to work with. Highly recommend!! And a very reasonable rate, too.

Would not recommend this place!!! I got my laptop back like this! I've called repeatedly over and…read moreover and no response. I was told to simply pop it "back in". My laptop was not like this prior to having abq computer pros fix.

I had a computer issue that I could not fix myself [most I can], so I called Paradigm Computer…read moreNetworX and was able to set-up an appointment over the phone remotely with one of there guys - Buck. Within less than an 1hr he was able to troubleshoot my issue and get me on my way. I appreciated his clear communication, and his experience so much I felt inspired to leave this Yelp review!. Thanks guys for making my life easier in the area of resolving my frustrating computer issue that was slowing me down in work! Keep up the good work :) !

From the owner: Paradigm offers the best computer repair services in Santa Fe, providing support, consultations,…read moreand emergency repairs for individuals and small businesses.

I have used Paul of Zia Networks several times over the past year or so (and so has my wife) to…read morehelp solve seemingly unsolvable computer issues. As we live outside of Santa Fe, this was mostly done by phone, each of us independently for different issues. I have been very pleased with Zia's assistance in immediately getting to the source of the problem, so that I could remotely fix the issue without going in to Santa Fe. The level of service, and accuracy of the solutions, was simply outstanding. I've been a computer user for over 50 years (yes, you read that right), and have yet to come across someone with Zia's ability to rapidly and cost-effectively solve my problem. And I might add: solve the issue inexpensively, quickly, and in a non-condescending way. I highly recommend Zia!

We have used Zia Network many times. We have always had excellent service with their work. I would…read moresay that if you have any network or computer problems, call them. I used them today to help me with backup problems with Quickbooks. They not only help me with that, but helped me with other issues that I was not aware of. I highly recommend Zia Network. Darrell Hilley Santa Fe Art Collector.