These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

Very knowledgeable, efficient, fast, and reasonably priced. Steve has been doing this for years and…read moregets the job done. I highly recommend his services and he will be my go to computer repair service. Much more personalized than some of the chain computer repair services.

Your first clue as to avoid this guy is the absolutely disorganized pigsty his business is. You'll…read moreneed a tetanus shot before you go there. Second, while confirming our PC was dead, we asked him to look at our laptop which wasn't finding our internet and it needed a WIN 11 upgrade to the tune of $200. He then texted saying there wasn't enough RAM to run WIN 11 (4GB). Adding ram would be another $100.00. I said no, we don't want the extra GB. He told us to come pick the laptop up, without him resolving the initial problem. We went to pick it up and he shoved the laptop into my Wife's chest, we asked for our laptop case, he threw it at us and then slammed his buinesses door in our face! Such an unprofessional jerk. Save money, time and grief and get better service at BestBuy.

Mikel was kind enough to expedite service to my computer. The problem was not fixed. He offered to…read morecome to my house if it still wasn't working upon connecting to my home internet. It wasn't working, and I was in a big hurry because in the process of moving and purchasing an old fixer upper. I left a message with Dotfoil and then called Xfinity. After having the Xfinity brainstorm, I called Apple Support. Apple figured out the problem. Mikel said that Apple wouldn't have been able to fix it if he hadn't worked on it first.

The second time I tried Dotfoil...twice disappointed…read more I asked if I could bring a laptop, it has a rubber piece on the outside that needs replacing, it has a glue back that sticks on...nothing internal. I even asked if I could email a photo so they could order the part. I explained I don't have a backup computer and am running a business daily. They wouldn't even consider it...I was told no other way .... technicians are on jobs and i have to leave it. oh well, never again, thanks for nothing.

I drove past this Best Buy a few times, then. dropped by, initially just to use the bathroom…read moreactually, funnily enough -- they are one of the stores that have one, a rarity nowadays, sadly, but I digress. And then I thought -- why don't I shop here? They seem like they care about their customers. I used to drive to the Apple Store down in ABQ for all my Apple needs but I decided to check things out here and -- I got new Airpods Pro Max -- was cheaper than anywhere else, still wear them, that was maybe 6 months ago. Then I got an iPad for my mom, also got me a great price -- they do price matching too so I got a great price on it. I got the Best Buy Plus membership and card and that saved me a bunch of money as they have cheaper rates for members and cash back so I think I already paid for the price of the membership like 12 years ahead. Then I was looking for a Macbook Pro -- an important purchase -- and Nick helped and was so gracious and helpful in helping me find exactly what I needed at a terrific price. It was the perfect machine and I really appreciated how much time and attention was given to me. Then I also got myself a pair of the new Airpods Pro 4 -- it was also really great because first I thought I didn't need the noise cancellation -- but then after buying I realized that the Airpods with no noise cancellation didn't have Transparency Mode either. And while I rarely use Noise Cancelation, I very much need Transparency! Went and exchanged it the next day -- no problem at all. And also as a Plus Member I get 60 days of returns so it feels good that I can try stuff out and return if it doesn't work out. Every employee I encounter was very helpful and kind. So, yeah I'm customer for life -- it feels good to be able to try things out and deal with pleasant and trustworthy people who are trying to help you -- I bought 4 things here -- and every one of them was an unimaginably good deal that I can't imagine getting anywhere else. And I guess it's in the name -- Best Buy so it all connects. I've had my eye on a new washing machine/dryer next, I know where I'll coming for that. And when my veteran 8 year old TCL TV dies -- which it will probably never do! =) But, yeah, I had a great experience here and with getting great authentic advice, quality products, easy returns, and GREAT prices -- this can't be beat. Plus it's really nice to deal with someone local.

I was shocked to find sales associates. It was outstanding. I was approached a half a dozen times…read morewith offers of help. The eletronic selection is still pretty empty. I would take into consideration tariffs and import confusion though.

******UPDATE***********March 4, 2020 I assumed from the…read morereviews that this business was also open to everyone, your average customer. Upon arriving, no one seemed to be present. I actually thought the business was closed. When two of the employees/owner eventually came out, they looked at me rather confused, then looked at each other, then back at me as if I was an idiot or something. They asked what I wanted and then informed me that they do not work on everyday computers. They only do work for businesses. Well........from the looks of their office, they might want to reconsider going back to the average "Joe" I had to give a Star even though I didn't get my computer looked at. 1 Star solely based on interaction.

They were so gracious! First Jenna spent a while in the phone with me trying to diagnose the…read moreproblem. I took my PC there and they fixed the problem in no time. Wow! Thanks for the quick service... I was desperate!

Pay attention to the total when you're paying. I was charged nearly four times what the bill should…read morehave been. When I caught the mistake, the clerk blamed me and said I should have used the self serve section instead of going to her. The manager came and sorted it all out and was pleasent and helpful.

Doesn't respect their posted hours, and therefore its customers. Also, very expensive.read more

Pathetic. Never once had decent service. They are beyond slow and don't care about customer service.read more

DUMP!! They have very little, and once I found what I needed, which was almost out of stock, I…read morewaited in line for at least 10 mins as the woman in front checking out had some card issue. I looked around and there were two employees standing around talking. I asked if either knew how to use a cash register and one said yes and wandered over. After he let out a burp he started to scan the 3 items I was buying. Boy bad representation and no wonder everyone just goes on Amazon to buy everything today. The lack of any in person service is shocking and sad

Great service very reasonable price would highly recommend! Do your due diligence. I did and they…read morewere the best

I was visiting Santa Fe and my Lap Top crash :( Santa Fe…read moreComputers Response time was amazing , I Highly recommend this company to any one.