The staff here are not only professional, courteous but they all love motorcycles (shocker I know). However, the reason I'm writing this review is because of Rick. He was aware I had a class coming up and was waiting on a front tire I ordered online from Cycle Gear. He monitored the order status of the tire and as soon as he realized the tire wouldn't arrive in time, he contacted a local supplier, found that exact tire and had it in the shop that day! I cannot tell you how appreciative I was for him to go out of his way like that. Absolutely excellent customer service. Obviously, Cycle Gear Gilroy has a lifelong customer in me. read more

Stopped in about a month ago to purchase a new helmet and was greeted right away by the staff. I was unsure which size I actually wear, as I felt the one I had was big due to having it for many years. Come to find out, I was wearing the wrong size this entire time! Brenden was very helpful & knowledgeable when it came to the different size and brand helmets. Assisted me in getting them tried on & pick out the right size. Who knew I actually needed a SM not a LG like I thought. At checkout he explained all the deals and RPM. Everyone was super friendly. I will be coming back! Thank you Cycle Gear, Gilroy! read more

Thank you Rick for being patient with us. Really good with the young new motorcycle enthusiast. Helped set everything up for all the materials / things we purchased. Friendly, patient. Professional. I used to buy tens of thousands from Cycle Gear. Maybe in the system update, missed me. But Rick was really patient to setup my account again. If you're someone looking for great customer service, or getting into bikes - recommend you go to this Gilroy location. read more

Overall, we were not impressed by the Customer Service we received from Rick. We were trying to replace a battery that they did not have in-stock and while Rick was in the middle of placing our order when the phone rang. He answered but then stopped service with us, walked around the store answering the callers questions while we are still waiting to finish our transaction. I understand you don't want to miss a call, but the caller could have been put on hold until we were finished with the transaction that Rick was already in the middle of. We do our best to support a small, locally owned business, but we also have other things to do in our day than wait around for their employee to price check for others while we are standing at the counter. read more

Best service I've ever received! I called asking if they had specific helmets at their store and they were really helpful with their information and availability of products! JP and Ricky are great people and team members at this location. They are super friends and knowledgeable. Ricky thoroughly installed the accessories on mine and my boyfriend's helmets. Both works truly "took care of me." Excellent customer service and work! Would definitely use the gas and time to travel to this location:) read more

I just wanted to give credit were credit is due. I have bought all my motor cycle tires from cycle gear for my Hayabusa and my Valkyrie as well as my Bluetooth helmet and some accessories. The staff is always knowledgeable and very professional. I would highly recommend their store to any of my friends looking for cycle gear. Keep up the great job. Sincerely, Calvin M www.nBay.com read more

This place has really sunkin its roots into the city of Gilroy. I love it. We were in dire need of a motorcycle store. One we can afford. Dont get me wrong, I am all for mom and pop shops but its nice not having to over pay or order online anymore. Especially for the little things. Ive purchased many items here that you can find at any cycle gear. They also offer many events. Its a way to get the community to become involved. Plus they give away cool stuff and gift cards. Yes!! Ive won a few times ;) You just simply put your name,address, and e-mail on a piece of paper and toss it in the draw box. They give away prizes every hour. This cycle gear has a huge parking lot so dont get lost. The store is kind of hidden but if you see the guitar center, its past that to your right. It used to be the super old Gilroy theater. Weird. I guess Ive been in Gilroy a long time =) to know that. Be safe out there riders and dont forget to pick up a bike bell They have many styles!! read more

Cycle Gear - Only $20 - Motorcycle Gear Near Me - Gilroy, California

Ive saved lots of money here on sales alone! Yeah they have "bike night" where you can enter to win a prize and they serve pizza and wings and enjoy other bikers company. But if you cant make it you still get great customer service and great daily discounts. Im glad this place opened. I have a kawasaki and have been working on it. Thanks cycle gear. read more

I went in last Thursday to buy my boyfriend a birthday gift. Knowing I wanted to purchase a dirt bike helmet but not sure what brand and graphics I wanted. Let me just say not only were they guys working there helpful but I had the best customer service and we had a blast spending my money!! There were two guys helping me one named Brandon and excuse me for not remembering the other dudes name but they were so great in helping me get what I wanted and also making sure it got to me in time for his birthday party!! Thank you so much guys!!! You rock!!! read more

My boyfriend and I were here today looking jackets and helmets. The parking lot looked hella empty and we thought the store was actually closed. The women inside was really nice and attentive. However, she was really too much. She was helicoptering around like we were teenagers trying to steal something. I'm sure she didn't want to be like that. It's probably dead all day and with closing time in 30 minutes, it's understandable. I just like my space when I shop. I also hate shopping, so this sucked 10 times more. The rating is really 3 stars because of the hovering. I added 1 star because it was the best deal in the area. Seaside and Salinas prices sucked. I could deal with the lady just for the price. 2 helmets and 2 jackets for around $300 bucks. Best deal in the area. Go here. OH. I just remembered. She kept calling me hun. WTF. Most annoying. thing. ever. read more

This Cyclegear is as good as any other Cyclegear. The only complaint I have is that it has significantly less product then their store in San Jose. I felt like the had 1/4 of the product of their San Jose shop. This shop is also fairly small. This is why I docked off one star. I will use this store for pick-ups but wouldn't recommend browsing. read more

This review is for my husband and in hopes of improving the customer service of this location. It started with a phone call about changing a dirt bike tire. Alex answered the phone and when asked if they had time to change the tire he replied with "we're really busy, let me ask" comes back on the phone and says "uhh what did you want?" When told him again he said "yeah, bring it in". If he's busy, fine but maybe a little training in phone customer service would be good. We go there to drop off the tire. It's not busy at all. There are 2 kids at the counter. We have an old tire, a new tire and a tube. It took about 10 minutes and 2 people for them to understand what we were asking which was change the tire. They take it back and tell us it will be 24 hours to change. No problem because it's Friday and I'm going riding Sunday. We show up at 5:30 on Saturday. Ask the same kid about the tire. He goes back to check comes back so confused asking if we wanted the tire changed. So we go back and see the tire just sitting there with nothing done. So we picked up our things and walked out. No sorry, no explanation, just utter confusion. Thankfully the night before we bought the tools to change the tire ourselves. I know covid times are hard but customer service should not be affected. Joey is always pleasant to work with. But the 4 guys in there today doing absolutely nothing is unacceptable. We try to always shop local but these are reasons why people go to amazon. read more

I'm a long time motorcyclists who rides both dirt and street, I've spent many thousands of dollars at motorcycle shops, online etc. I've got to hand it to Cycle Gear, they have a nice selection of both dirt and street gear/parts at prices that rival and sometimes beat online with the clearance rack! The customer service is exceptional too. I've had them go out of their way to make sure I'm very well taken care of, from things like easy exchanges to searching for and finding clearance items from other stores to get me what I want at the best price. All the folks are nice but Chris always remembers my name she is the best, Thanks Chris! I find myself buying more and more of my stuff at the Cycle Gear in Gilroy due to the great service and prices. I'm honestly surprised after years of poor service at Motorcycle Shops. read more

The staff is really helpful here, I just started riding a month ago on the motorcycle. No hassle or pushy salesmen(saleswomen) on gear selection. There really there for your best interest. 10/10 would come back. Thanks Monica for the help, Love my helmet! read more

Cycle Gear - Master Chief - Motorcycle Gear Near Me - Gilroy, California

Currently looking to pick up a new bike and with that I was in need for a new helmet. I walked in the store and immediately greeted by Frederick. Showed me the helmet wall and after giving him my measurements he recommended a few different options and showed me different brands. With every helmet he had a detailed explanation to the differences and his personal opinion. Went out of his way to help me try on as many helmets as I wanted till I found one with the perfect fit, all while maintain great convos and just hands down providing the best customer service I've ever seen. Wether your local or a drive away it's definitely worth the miles to come to this location and interact with the awesome team. Well deserved review and will be coming here for all my bike needs. This kind of experience you just don't get online and is worth this kind of recognition, Thanks Again Frederick and the Gilroy Cycle Gear Team read more

This cycle gear is fairly new but cycle gear is not new to the game. They have tons of stores all over the nation. This place is pretty cool, They always have a cool sale going on and all the staff there is really friendly. I like checking out the clearance rack because they always have good deals on last years stuff or whatever I need. Check them out. They definitely beat the motorcycle shop downtown as far as service goes! read more

Cycle Gear - Motorcycle Gear Near Me - Gilroy, California

I moved to hollister recently and have shopped at the Gilroy cycle gear about 6 times since then. The team members have all been helpful. Trent has been there most of the time though and has always been super helpful. He has very a patient and genuine customer service skill set. He's a team member I'd want on my team for sure. read more

It was my First time here and I was not sure what to expect. I recently picked up 2 older dirt bikes and needed some advice on the correct type of fluid needed to ensure proper maintenance. The guy who helped me out was knowledgeable and explained why i needed these particular brands rather than upsell me some stuff I did not need. That is the kind of customer service you want and the kind that will allow me to continue to come back. read more

I have been in this store a few time, and my last visit was horrific! I went there to exchange some gloves that i bought couple months ago because the stitches were coming off! and I ended up getting the exact same ones after the exchange! Cashier lady was NOT smiling what so ever and had a huge attitude like there was nothing wrong w gloves! anyway after the exchange I was walking around the isles and looking at jackets and when I went back to the register to get my new gloves, 2 of the employees were chit chatting about my return and talking from my back! I called the cycle gear and made a complaint about this uncomfortable behavior of the cash register! I will NOT going back to this store again! Who ever trained these people obviously couldn't do a good job! read more

I came into this store thinking I would receive the same bad service as always, but yesterday I went in to get either a full face or modular helmet. And this very nice lady who helped me out within 5 minutes of arriving, found exactly what I was looking for. Upon check out they even paired my phone with my helmet. I definitely will be shopping here more often now. read more

I'm considering the purchase of a Can-Am Spyder, and in order to test-ride one at a south bay dealer, I needed to provide my own helmet. After going to another cycle shop in Gilroy, where I was totally ignored by the staff, I came to Cycle Gear. I was greeted immediately by a friendly clerk, who answered all my questions, helped me find the type of helmet I wanted, worked with me to be sure I bought the correct size, and then found one that fit the bill perfectly -- and which was also on sale for a far lower price than I expected. I prefer to shop at locally owned businesses rather than chains. The local store that ignored me lost a very good potential customer, while Cycle Gear's employee's attitude and actions toward a first time customer made me want to shop here again. read more

Been in this store at least 20 or 30 times in the past 3 years , And every time I've come in it seems as though the service just gets better and better ... I've spent hundreds , if not thousands of hard earned dollars but it is totally worth my time and dollars , they make you feel like you are important and they want to get you in the right gear , they listen and I can't say this enough... everyone is treated with importance no matter if your spending zero dollars or if your spending hundreds or thousands of dollars , I'm very impressed by a lot of the new guys , and the older guys are always assisting and helping and giving their feedback training the crew , always in a brotherly way as far as I could see , but I love coming to Gilroy's Cycle Gear , shot out to the guys working in and around the May and June 2021 , don't remember your names sorry , but everyone working around that time was super patient and treated me so well , that this is the only place I'll purchase all my cycle wants and needs , always money well spent , thank you to all the guys and all the management for keeping a vibe in the store that is chill but very professional , a great balance to making you feel right at home ... it like visiting your bros and family and they are glad to see you and love help or assist in your selection of the gear you want or need ... did I say I love this place !!! read more

I tend to get most of my gear from Cycle Gear because they have a great online policy where you can return things to their stores with no hassle. And I've had great experience wit their customer Service. Will being super awesome and helpful to me. As a beginning rider, he helped me make the best decisions for my safety and my budget. The only time I've really had to buy something from another shop was when I tried on all their women's size dirt bike boots and none of them fit me properly. So, he referred me to Faultline Powersports in Hollister. And I had a great experience their too. I've haven't been to any of their other locations, but I hear the San Jose one is pretty big compared to the Gilroy one. read more

This Place is great, I never knew it was so close to my house...lol I believe Carissa helped me out and she knew her stuff, great customer service and very friendly staff here in Gilroy. I came here to buy my new set of Battlax BT016 for my 2007 600rr. They were so cheap here, and i found the same cloths that i purchased in San Jose on Race St. for cheaper at this location. What ever they don't have the will order for you and you don't pay for shipping like you do on line. I will be coming here for now on, sorry Mike "manager for San Jose Cycle Gear"...lol read more

Great parking, and no crowds on weekend. My friend and I were the only ones in the store. Friendly staff. Store is smaller.

Stopped in to look at helmets. Yes we were greeted. But that was it. Nobody came from behind the counter to offer us any help. Also you guys need more signage. Had to go into all 4 shopping centers on the corner just to find your store. read more

My boyfriend and I are just getting into riding bikes and we really needed someone to help with answering any questions we had regarding helmets as we're new to this. Maddie and Luke were so nice and helpful and literally was there to assist with choosing the correct helmet sizes and any other questions we had about equipment too. They weren't overbearing or pushy at all. We definitely will be returning back for their customer service alone. Thanks guys! read more

I gave them my rear motocross wheel to replace a pinched tube. Ray was great. He was knowledgeable, friendly and able to complete the job while I waited. read more

I love this place and have always been greeted and given great customer service. They have always installed my go pro on 2 helmets my blue tooth and my shields on my equipment without any issues. Always a positive environment they help me if im confused on how to operate some of these toys and so i buy all my accessories from there. There has never been a bad experience for me at this store ever. Maddy besides being a hotty in my eyes runs a great crew and ill always be a loyal customer. read more

5 stars for Tyler. My Husband and I were heading to Hollister last night and decided to swing by this location. We've been contemplating getting a rider to rider communication system for when we dirt bike. I first spoke with Tyler over the phone to find out what they had in stock and what his advice was for our specific needs. He was knowledgable, patient, and friendly. Thanks Tyler! We're stoked on our purchase! read more

Bought my gear there, no problems. Selection is good and service too. The crew helped a lot. Thanks guys

We bought several batteries that ended up being bad. They gave us our money back without any problems ar all.

I enjoyed my shopping there today. I got the SHOEI helmet and good gloves. People work there are very friendly. They helped me to narrow down what I was looking for. read more

I love this place because they have a nice selection of motorcycle gear, competitive prices and their personalized service is first rate. Highly recommended!! read more

As we walked in no one said welcome or asked if we needed anything. Second my husband asked for women's helmets and the person who directed us to where they might be looked annoyed to help us then she went to the front to check on her phone(she was on her phone the whole time we were there ) then we asked if they had a size on a jacked and they automatically said no. After that all employees were in the front talking about their personal life. We received no help what's so ever. We were ready to buy a motorcycle helmet and 2 jackets add that up to almost 2000! Needless to say we will not be coming to cycle gear for our needs but we will make the drive to morgan hill to the Harley Davidson store. I hope your employees understand they just lost money on sales and future customers. read more

Would love you rate this place better than a 2 but it's hard to judge service you can't get. The two kids staffing the front counter were far too busy spending about a half hour trying to upsell an elderly customer and helping a buddy sort through catalogs looking for parts to actually ring up any customers. After about 20 minutes standing there with something to buy in my hand I gave up. Guess it's back to shopping for parts online. read more

First time stoping bye and was easy easy to find. My old helmet was stolen and was time for an upgrade. The guys there helped me out as soon as I walked in. I got an awesome deal on exactly what I was looking for, got a new oil filter and some oil and left a happy customer. Best part for me they were open on MONDAY! Cycle gear will definitely be my spot for new gear! read more