The clerks didn't seem knowledgeable about their products. When I asked for knee protectors, they told me to try Big 5. I asked for a riding shirt and one clerk told me they don't sell them, another clerk directed me to a rack where the inventory consisted of 3 xml shirts of questionably quality. I wanted to shop locally but it seems buying riding gear on the internet might be a better way to go. Revzilla ended up getting my business. read more

Spent 3 hours here over the weekend buying gear for the first time, I am a new rider. I needed boots, pants, jacket and helmet. Andrew helped my the whole time and was wonderful when it came to onslaught of questions about what to look for, consider, the differences in brands, styles, material, fit, etc. He answered all my questions and never once made me feel like I was asking too many questions, or stupid questions. I've been using the gear for only 4 days but so far I feel like all the gear fits properly and will be appropriate for my needs. Two thumbs up for Andrew, I will definitely be back. read more

Went in to this Cycle Gear because it was close by to work and needed an emergency shield/visor replacement for my Arai Quantum 2 helmet after a break from a helmet fall onto carpet. Guy at the front desk said that they don't usually carry many visors for Arai helmets, however they had the exact one I wanted (dark smoke) in the right model to fit. Not too much damage to the wallet and I walked out a safe, happy customer. Couldn't ask for more! I'll definitely be back read more

Been here a few times to just browse and a few to buy. I've never had a bad experience with anyone in this location. Been to a few others that for whatever reason I couldn't get the same level of service and not nearly the hospitality as I do from everyone at this store. It's been right the 35 mile ride to come here. Thanks for everything read more

Today I went into cycle gear and Ashley helped me. Being a female rider I needed a storage pack for my WR250R. She not only picked out the perfect pack but also helped me put it on my bike. She did it all! Figured out how the straps worked, fastened it, everything. Totally went above and beyond for me today because I wouldn't have figured it out. Thank you so much again Ashley. Amazing employee!!!! read more

Needed a new Shoei helmet. They were able to price match a competitor online. Had to get other stuff there like trickle charger, fluids, gear etc. Always as good of service as I need. Yes I do ask for help if I need it like a normal human. Good spot. read more

The staff here is always super helpful and ridiculously nice! I've called ahead and they have always put things aside and had them ready when I pulled up! Could not be more grateful for the women in the store as well! It's nice to walk in as a woman and be treated as an equal in this industry instead of as someone who doesn't know a giraffe from a banana. Thanks for making my experience always a great one. If you go in, ask for Megan or Ashlee! They rock! read more

Went in with a visor 2-3 years old and asked for a replacement. Turns out the helmet it belonged to is far too outdated (sevenzeroseven vendetta 3). Megan immediately and out of sheer kindness helped me find a decent visor somehow, and even got around a problem where the retaining brackets for the helmet visor locks were broken. She fixed it all in front of me, and I walked out paying way less than I ever thought possible. She was helpful, kind, and very skilled and knowledgeable. If she is a representative of the others there, this is the place to be. Thanks again for all your help! read more

2 employees deserve recognition for going BEYOND excellent customer service while under extreme pressure while their computer systems crashed and weren't coming back... On Wednesday the 28th of June 2017 I went into the Oxnard store close to closing time to get some 2 stoke oil for a last minute trip to Cactus Flat on Thursday. I walk in there and realize there is a problem when 10 customers are either waiting to pay or just loitering. After grabbing my oil and figuring out that their computers had crashed, I began shopping for gloves and other stuff. 30 minutes later we were all getting the boot and no sale! I complained and asked them to do something so I could get my oil and not have to cancel my trip the next day. After some talking to the tall kid with glasses, he was nice enough to accommodate and gave me the option to pay in cash. OH YEAH!!!! He saved my day!!!! The tall blond girl was very composed and dealt with their unfortunate and nerve racking problem very well and made sure that my total was correct. I can't thanks these 2 employees enough for really going beyond to get me and several others out the door with our much needed items. I'll be shopping here a lot more often! read more

Pretty cool biker paraphernalia. I was looking for a lightweight upper body protector, to help protect my previously separated shoulder. All heavy duty, so I'll have to look around for a lightweight set suitable for snobboarding. Can't wait!! read more

Just finished my CMSP course last week. I need all new gear since I am a new rider. Just walked in to the store with intentions of buying alot of gears. Wanted to start off with a quality helmet. Wasn't even acknowledge for the first 30 minutes as I looked around. I even walked out and came back in and got a blank stare from the employees. I work in sales and at the very least you acknowledge a potential customer within 30 seconds of them coming in. Safe to say I won't be coming to cycle gear ever again. Side note: I've had Yelp for years. First time I ever write a review. read more

Same experience as Josh. I was told my order will be ready on Monday, but guess what. It was not!!!! They were supposed to follow up and call back and it's been 3 days and no phone call. So I decided to call them and the guy makes up a story. I said I want my money back and now he says I have to deal with Corporate. What horrible service. read more

I have 6 motorcycles and ride them - a lot. I have a lot of motorcycle gear, and enjoy the variety, value, and guarantee of Cycle Gear, who always stand by their Bilt 5 year and Sedici lifetime warranties when products have issues. Tim the manager, and his staff, are excellent. read more

Good prices and the selection is pretty good. The staff are very informed and will give you the knowledge they have and recommend what they feel is best. Selection could have been better but I think it will fit most people's needs. read more

This place is awesome. Plain and simple. They may not have the best prices, and they certainly don't always have what I am looking for. But what they do have is a wealth of knowledge that comes with a smile. The employees here ride, so a lot of the time I can get great advice from someone who has actually tried something instead of telling you they heard it from some random person once. And they will share advice even if it means losing out on a sale. They're just good people who want to share the passion. read more

Customer service was good. The selection of bike gear was decent and the pricing wasn't too bad. Nothing spectacular but I went in for one thing and left with a few extra, for Father's Day present for my boyfriend. He was happy so I am happy! No complaints! read more

I have been an Oxnard CG customer for years. George & crew always go out of their way to help me out..

Used to come in here all the time and buy all my gear and supplies. From my helmet to full riding gear, to all my fluids, and every tire I've had on my bike. And I always had great service from the store manager Tim, no matter what I needed wether expensive or not, he would go above and beyond to help me. Well just yesterday I went in to swap my paddle tire back to my dirt tire so I can ride this week end and knew it wouldn't be a problem. I show up to find out Tim no longer works there and when I mentioned getting my tire swapped out 2 out of 3 employees that weren't doing anything just disappeared and the one that helped me was looking for any excuse to not do it. Frustrated, I went home and swapped it myself, I won't be coming here anymore. read more

As a new rider i walked into this store i was a little apprehensive. The moment I walked in Andrew was there to help. This guy is amazing! He is above and beyond helpful. He had advice on everything and even had referrals to great mechanics (whom i called and found to be both personable and hilarious!) The whole crew at cycle gear, only four associates, were extremely helpful and it is hard to find that anywhere! I am going here for everything and anything I would need for my new toy. Couldn't be happier with the service and prices. read more

Save yourself the trouble. Don't bother coming in here. I have been to the Thousand Oaks and Oxnard shops. At both most of the staff appeared unknowledgeable in regards to bike parts. They were not helpful. They've screwed up twice with my order. Order online instead, do your own research. These guys don't know and don't care. read more

Although this place is better for parts, service & gear, than Cal-Coast, their costumer service is pretty bad. I ordered a part they said they could get, and they said it'll be here in 2 days. What they failed to tell me was that they would only order it if there were more orders going out. Instead of apologizing, he said, yeah well if you wanna come get your money back feel free. And this is only one example of their costumer service or lack there of. They seem to be more interested in talking about their own personal experiences which is fine but when I ask where something's at and they just say, "it should be over there," that's not helping at all. And if its not there instead of helping you find it they just say, oh sorry man, I guess we're out. Just straight up rudeness. I will be back just because they're the only ones in town but I'll be sure to have low or no expectations in service. read more

The men and women who work at this store are always helpful, honest and pleasant! I look forward to going back.

Great people, good selection. They want you to have fun in their store and on your bike!

I bought an Alpinestars jacket at this location in January of this year, along with other items totaling more than $1,000.00. While riding today, the zipper on the jacket failed, and the jacket cannot be zipped up any more. This location is about 30 miles from my home. I called the store and was told that after 30 days, I had to deal directly with the manufacturer. I was also told that they have a copy of the receipt for my jacket, but that they would neither email nor fax it to me, despite the fact that the receipt is maintained in .pdf format. So, in addition to not taking back a defective jacket, they expect me to drive 60 miles round trip to get a receipt that they could simply fax or email to me. I won't ever shop at Cycle Gear again, now that it is clear to me that Cycle Gear cares only about taking your cash, and has no interest in providing good or even adequate customer service. I doubt their management will even bother to respond to this post. Update: 9/18/2017: Following the posting by me of negative reviews on Yelp and other social media platforms, the manager of the store contacted me and faxed the receipt to me. I have adjusted their rating upwards to 3 stars as a result. read more