My husband and I love this place. The providers are incredibly kind and patient. We never feel…read morerushed and always feel like our voices are heard.

I've worn glasses for many years but never have I had any better experience than with my recent…read morevisit to Wheatfield Eye Care. I had made calls to several different places being told they were mostly booking 2-3 months ahead. As I just lost my glasses, and my last prescription was too out of date to use again I was in a huge hurry to order glasses for driving, etc. Wheatfield Eye Care fit me in only having to wait 1 day. I was examined by Brunilde Matuszak, O.D. She, and her husband Brian, are both on staff to do examinations at this shop they own. Brunilde was very thorough and patient, taking the time to compare different strengths as many times as was necessary to ensure I received the very best prescription. She also explained all she was doing as she went along, and made me feel very comfortable at all times. I received my order just a few days later and am just thrilled with them. I'm convinced it was Brunilde's thoroughness that has provided me with the best vision I've ever had. Thank You so much for making time to take care of me so promptly. I suggest anyone in the market for an eye exam, or eye glasses/contacts take the time to go see these folks. You'll be glad you did!

I called for an appointment and they got me in within a week. Everyone I came in contact with was…read morevery friendly and knowledgeable. They called me the day before to remind me of my appointment. Dr. Czora was very nice and was patient and walked you through the whole process. He made sure you knew what he was doing and why as he went through the eye exam. They have many glasses onsite to chose from if you need glasses. I will recommend them to others because of how efficient, friendly and professional everyone was.

This is my first time using this store for glasses. I have a strong perscription that requires…read moretransition lenses. It takes roughly 2 weeks for my lenses to come it. When the lenses came in they didn't get dark therefore they had to be remade again. The second time they came in they still weren't correct. When I called to inquire about it the gentleman was very passive and stated "you have lenses they just don't get dark" I stated I understand the lab messed up the lenses for the second time however I've paid for them and I want what I paid for and as the seller instead of getting nasty try trying to treat me like a valued customer not as if I'm disturbing you. He offered free lens clothes, are you serious? By the time I get the lenses for the 3rd time it will be 6 weeks. No I don't want free lens clothes refund some of my money

Love Dr. Burstein! I normally go to his Kenmore Ave location but needed to come here because they…read morehave a machine that can take a picture of my eyes without dilating them. (I had an allergic reaction to dilation/numbing drops before) Dr. B is so nice and so accommodating. I love both offices. This office is a little newer and more modern looking than his Kenmore office. The staff are so friendly and very professional and polite, but also warm and crack some good jokes!

Great doctor and an amazing staff. Everyone here is very friendly and helpful. They really helped…read moremy four year old feel comfortable and happy while having to get glasses.

My appointment was scheduled for 5:30pm. I got there 15 mins early, but I cant blame anyone for…read morethat. When I arrived I was told they are running a little behind so I assumed 10-15 minutes. By 6pm after watching another woman walk out super upset without being seen, I did too. I asked how much longer it would be once before I left but 30 mins after my scheduled visit was where I tapped out. I didn't reschedule. I was told they had a few walk-ins. The two people with the appointments had to leave to accommodate the walk-ins. I would've appreciated a call letting me know the Doc was running late and given a choice to reschedule. It put me and my ride out as my car is currently in the shop. The lady at the front was a nice, it wasn't her fault but unfortunately I wont be returning. It's funny that patients are charged late and cancellation fees yet Doctor offices don't pay their patients a fee when they are late.

I will not go anywhere else. Always professional, prompt and reasonable. Been going to Thomas…read moreTurtle since he worked at Russell B Reed, and his legacy lives on in his shop.

Cataract surgery was a great experience. The staff, scheduler, nurses at surgical center were…read moreefficient . Dr Elmer was excellent, explained clearly the procedure, eased any concerns, And my results were just what I hoped for...

Over a year ago went to Fichte for a routine eye exam . I was told that the time I would own…read morenothing and that my insurance would cover it . Six months later I got a bill for $255 is stating that my insurance did not cover that . I called and ended up speaking to an office manager and was told without any contingency that the bill was inaccurate that the bill was submitted the insurance and correctly and would be rectified . I was told that I would owe nothing and I should ignore any future bills . There was no contingency about hearing back for the insurance company . I was told that all they were an error and that I did indeed owe the $255 months later. I told them I'd be happy to pay the bill provided they can provide me recording made of the conversation where I was told that my payment was contingent upon insurance company approval . Instead of just being told to ignore future bills and that it was handled . 14 months later we are still going back and forth about this and they have no interest in providing the recording . I cannot stress how highly you should never deal with these lying money-grubbing bastards .

Today after calling the entire day and getting no call back…read more I went to the optical center I was waited on by a woman who was clearly in a bad or irritated mood upon explaining I was not happy with my glasses and the policy says they have a 30 day exchange if not happy with the new look. The lady said she could adjust them and literally ripped the glasses from my hand with an attitude and headed to the back to adjust when she cane back I showed her the policy I had looked up and I was told I would have to speak to Natasha the manager I told the lady I would be telling Natasha how she acted and how she ripped the glasses out of my hand she said she was sorry and I said well you shouldn't of done it. I have always been happy with this optical shop but she alone has ruined my experience. What happened to good customer service? DO BETTER!

From the owner: Eye Care & Vision Associates in Niagara Falls, NY, is your dedicated partner for all your eye care…read moreneeds. Specializing in services such as cataract surgery, diabetic eye disease management, glaucoma treatment, and routine eye care, our expert team ensures that your vision is in good hands. With a focus on personalized care and cutting-edge techniques, we strive to provide the highest quality service to our patients. Trust us to take care of your eyes with precision and compassion. Visit us today for comprehensive eye care solutions that prioritize your vision health and well-being.

Dr. Bartels and the Vision Care team are outstanding. I entrust my eyes (and as a designer and…read morewriter, they are among my most valuable assets) to this talented, committed team and have never regretted it. Dr. Bartels is a pioneer when it comes to corneal reshaping and is a pro when it comes down to an expert fit for contacts. The selection of frames is also unparalleled and fairly priced. The staff is very professional and knowledgable. You won't do better in Buffalo!

Dr. Madeline Bartels is a new Optometrist who recently took over her late Father's practice. I was…read morevery, very impressed with her wealth of knowledge, comfort level using all of the equipment and her confidence as a new p ractitioner. Her father had been my optometrist for many years and I am very comfortable having his daughter take over my care.

This place is a complete disgrace. The receptionist is one of the rudest, most unprofessional…read morepeople I've ever encountered. Her attitude is absolutely disgusting--zero manners, zero respect, and clearly zero training on how to treat customers. I pulled my entire family from this place because of her nasty behavior. They don't give a damn about your business. You're just a number to them, and once they have your money, good luck getting any kind of decent service. I still owe for glasses, but I'd rather light that money on fire than give them another cent. Take your business elsewhere. LensCrafters, Walmart Vision, hell--an eye exam in a back alley would be better than dealing with these miserable people. Rude, arrogant staff who act like they're doing you a favor. Total joke. Stay far away.

These glasses frim Michael's are the best glasses I've ever had. They took the time to actually…read moreget a prescription that works for me prior classes were always a disappointment when they came in. Going to people who are smart and caring and competent makes a huge difference.

I've been going to Thomas Turtle for a while now - whether it's for an eye exam or to get new…read morecontacts. They are friendly and make you feel comfortable when visiting. I just went for an eye exam today and it went smoothly. They don't say "Trust your eyes to the turtle" for nothing! Thomas Turtle has multiple locations in the Buffalo area - check them out online!

I accidently stepped on my glasses, bending the frames and breaking the hinge springs. Although…read moretotally unrepairable, they replaced the frames free of charge as a courtesy although the warranty had expired. Friendly , professional and focused on customer satisfaction. I will go nowhere else. THANK YOU.