Always great and professional service, very helpful and courteous…read more Every time i go in there is always a nice warm welcome.

I'm writing this review to bring serious attention to an ongoing issue at both the Bridgeland and…read moreTomball Tractor Supply Co. locations regarding the use of the pet wash station. Every time we've made the effort to drive out -- often 30 minutes each way -- with our baby and our dog, we've been met with repeated refusals from employees to use the pet wash. The excuses vary each time: "It's under maintenance," "We're about to close," "Someone else is using it," or vague reasons that feel more like avoidance than valid operational concerns. On several occasions, we weren't even allowed to check the pet wash ourselves to verify the claims. It's extremely frustrating and frankly feels like the staff simply doesn't want to deal with customers using that service. As loyal customers who have chosen TSC for both pet supplies and convenience, it's incredibly disappointing to receive this kind of treatment -- not once, but multiple times, across different locations. The lack of accountability and consistency in customer service is unacceptable. I hope this review brings this issue to the attention of store management and the corporate team. The pet wash is one of the advertised features that brings people into your stores -- please ensure your employees are trained to either provide the service as promised or communicate honestly and respectfully with your customers.

It's where I go when I need something a bit better than Home Depot or Walmart and has some amazing…read moreproducts in there

I've been coming here for a little over 2 years now and each visit has always been welcoming and…read morehelpful! You're always greeted with a smile and a helping hand. They have a broad selection of items for my 2 furry sons, only place I can find that special jerky they love. The price always is very reasonable compared to other feed stores and such, experience has always been a hit so I'll definitely keep contributing. Happy Yelping

I bought the perfect saddle for me at Charlotte's. They had a good price and they worked with me to…read moremake sure I was getting the right saddle for what I want to do.

Very attentive and enjoyed purchasing a helmet for my young rider here. They were able to size her…read moreand we found the perfect fit.

My dog, was dropped off on saturday morning 6/13/2026, freshly bathed and groomed, she was to stay…read moreat the hotel for one night and we would pick her up sunday afternoon at 5. We picked her up 2 hours early at 3:10pm and when they brought her out she was covered in faeces and urine. She is a white dog who is trained to go outside to do her business and never has she come back inside the house so dirty. Her legs were yellow, her paws which are naturally pink had a yellow and green haze to them. She had clumps of stool on the side of her as if she had been lying in waste the whole night. Aside from her appearance, her behaviour was not at all like her usual, she came out crying and barely wanted to approach her family. My dog is very energetic, she's not even a year old yet, so to see her so down and low in energy was anything but normal for her. We were told that because she was so energetic during play time they would have to put her in time out for 10-15 minutes a multitude of times. We understand that boundaries have to be placed and bad behaviour has consequences but our dog did NOT come out the same dog we brought in on Saturday. On the car ride back home from the hotel she would cry in her sleep and could barely stay awake, again this is very unlike our pup. She did not show ANY affection and would suddenly become extremely anxious and afraid whenever she was done doing her business, if anyone approached her she would run under a table and shake in fear. We know our puppy better than anyone else and to suddenly see her so down in the dumps over the span of one night was extremely concerning. The staff when questioned on her appearance, stench, and behaviour, said that they apologized and just didn't notice. This can't help but seem incredibly irresponsible because again we turned her in freshly bathed and groomed. Again a "well sorry we didn't notice" with attitude doesn't help at all!!

First and last time shopping at this location due to THE WORST EXPERIENCE I HAVE EVER HAD AT A…read morePETSMART. The employees who worked the late shift on 1/27/26 need some serious training in customer service. To start, I was standing in front of the cashier for a good long 2 minutes before she finally looked up from folding a tiny piece of paper and acknowledged me by saying, "Oh! Don't mind me. I'm just sitting here doing origami." Okay....Some of us have places to be. After ringing up my items, one of which is a prescription dog food that my dog has been on for 8 years, I presented the "BANFIELD" card that I was forced to get on a previous date at another location. Apparently it was "expired". The biggest problem I have with that is, they took my original prescription from the vet, which had a certain # of refills on it, and changed it to just a small length of time. The lady said, "Yeah, sorry to be the bearer of bad news. I'll take that back." And took the dog food back out of my basket. They showed no compassion or empathy when they told me they were not going to be selling me the food that my dog desperately needs. After walking out empty handed and confused, I called the store. STEPHANIE answered and I asked if she was one of the employees I had just talked to. I asked what her co-workers name was (the cashier). She said "oh I'm not allowed to give the names of employees who work here." I said, "okay well I can just easily walk back inside and look at her name tag...." SHE HUNG UP ON ME. I wasn't done. I called back. When the line rings it says, "WE'LL DO ANYTHING FOR PETS." Yeah right, What a joke. They really need to change that because it's clearly a lie. Stephanie answers the phone again. I told her I had a question about how to go about getting a new unexpired card from BANFIELD. I finally got my question answered and then told her, "I really don't appreciate being hung up on, and you should definitely work on your customer service skills." I honestly can't believe the audacity of the 2 female employees that were working there tonight. PETSMART in Tomball: Do better!!! The whole ordeal and her taking things out of my cart ended with me leaving without other essential items I came there for. WHAT A JOKE.

Great service!! Took my little man for a bath. Lady at desk did a great job explaining how the…read morebath works. After, she shared some of the specials. They actually have the dog food we use (Fromms) and with all the discounts, I saved a ton in the food, snacks and bath.

Now that I've been I get how it works. You use their shampoo, water, and towels to get your dog…read morecleaned. I love it. Standing up to bath sure beats bending over for half an hour.

We were very pleased and impressed with both the quality of the MD Barnmaster product, as well as…read morethe Tri County team's performance and communication. Both the management and crew were very responsive to questions and requests, and provided both in person and remote communication throughout the ordering and construction process, making the process go very smoothly. Overall, it was a very positive experience and we would highly recommend Tri County to others!

I bought a piece of property and was in need of a barn within a short time period due to moving my…read more3 horses from my sold home. Tri County Barns gave me an estimated time frame that they accomplished ahead of schedule for a price that was excellent considering all the customizing I requested. Highly recommended!