Geoffrey is wonderful! He has been my insurance agent for many years now. First he helped me to get…read moreproperty insurance for my condo which was required by my HOA. It was super easy to talk with him and figure out what was the best policy for my home. Geoffrey more recently helped me to get Life Insurance so that my adult children would have more support if something were to happen to me. Again, he made it so easy! Geoffrey is always knowledgeable, professional, and friendly. He replies quickly whenever I have a question and I ask him something by email. I will hear back from him almost always on the same day that I asked the question. It is also very easy to call him at his office to get help when I had a need for immediate information. Geoffrey is reliable and I can't think of any way that he could be better than he already is. I'm very grateful to Geoffrey for his help with getting me insurance for the things I needed, and I highly recommend him!

Like a good neighbor, Geoffrey is always there! I've been…read morewith Geoffrey and Statefarm since the late 90's and I gotta say, he is the reason why I'm still with statefarm and why I have not thought about even shopping around. I know we have a bundle package with home, business, and car insurance.... He has made it easy and painless and I can't thank you enough! Call Geoff for a quote, I know he'll beat most quotes and win you over with his quality customer service!

I've been a client of Transbay for more than twenty years…read more David is always very responsive and very knowledgeable on all things insurance. The response time for getting Certificates of Insurance is very fast. I stopped looking at other agents many years ago.

David Smith at Trans Bay is the BEST! I hate everyone and I consequently never write reviews since,…read morewhy bother. Here I am writing a review for this particular insurance agent and all the years of him always getting back to me with my stupid questions that he never laughs at but instead answers with sound information and goes above and beyond for me and my family. Thank you David you're a good guy in the movie of life.

State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

They never answer the phone here. We recently closed a life insurance policy and noticed they still…read morecharged us for premium the next month. When we finally got someone on the phone they told us it was a fraudulent charge because they closed the policy already and told us to take it up with our bank. It wasn't until we spent 45 minutes with the State Farm corporate customer service number that they were able to confirm it was a legit Statefarm charge and we would be getting a refund soon.

What an amazing group of people to have your back. This office is so welcoming and the knowledge I…read morereceived from Ele is unmatched. She provides such a deep understanding for what they can offer you. She truly gives you her personal and professional opinion. Thank you Ele and team!

Look no further! These guys are the best of the best! I…read morecan't speak highly enough about Guillermo and his team at Statefarm. I insured my foodtruck and catering business with them and not only did they beat all of the competition in price, but they went above and beyond at EVERY opportunity! I suffered stolen equipment and a devastating collision and I truly couldn't have asked for a more experienced team.

When I first got this insurance almost a year ago, they put the policy under my name, when the car…read morewas under my mom's, even after it was specified that I was ONLY the driver. Months later, my very upset mother made me look for new insurances, because we were rudely told in person by one of the secretaries that they couldn't change anything about it. I was asked by a new potential STATE FARM broker to bring my information, but I was coaxed with a student discount. I went back, because I was only told to have 12 units of college credit. I had NINETEEN, and they didn't want to accept a W grade, which is still a PAID-for grade. I got that situation fixed, but I had to call and see if went through, because they didn't bother to call me back and let me know. She just happened to "forget to call back." This week I got an email asking to send in my grades and schedules, only to be told I didn't qualify because I didn't keep a 3.0, but a 2.5. When the hell was that going to be mentioned in ALL these phone calls and emails? During my email conversations, I'm told that Guillermo will be finally calling me personally at 12:45pm. I CALLED him, he told me he wasn't supposed to call me until 3pm. With that, I came to the final and long-waited conclusion of me leaving this inadequate, inefficient, unorganized, and careless insurance team later this upcoming month. JUST IMAGINE IF I HAD'NT KEPT ANY EMAILS!

BEWARE! I contacted Terry Tigh, owner/agent, of A.D. Dern Insurance Agency and requested to cancel…read moremy renter's insurance. Legally, a policy owner can cancel their policy at any time, for any reason. He REFUSED to cancel my insurance, citing he needed a letter of release of liability from my property manager - this is an illegal practice. After refusing to take a number of calls, I was able to speak with Terry. I explained that, as the insured, I have the legal right to cancel my renter's insurance and his only legal duty was to notify property management. Terry replied, "Listen, missy, you don't have to like my business practices. I am overriding your request to terminate renter's insurance". This agent actually stated that he was "overriding" my legal right to cancel renter's insurance?!?! Complaints have been filed with the California Department of Insurance, Better Business Bureau, and Progressive Direct at corporate level. My own property manager even agreed with me and said they did not understand why he was asking for these documents...and they also made a comment about his attitude! Nice to you when you sign up and pay but will become your biggest headache when you try to cancel.

I've been a customer for just over a year, and am extremely happy I made the switch. You know what…read moremost insurance companies don't have? A personal touch. The staff at A. D. Dern have that personal touch, and so much more. They are friendly, knowledgeable, and eager to help. And you know what I really love? There's no robot that picks up the phone when you call, just one of their excellent agents. You just can't find this kind of service in the insurance industry these days, and I am so impressed that they can deliver it.

A few year back I was really upset when my Farmers agent in Novato retired and my new agent was…read moreassigned. Why would I get an agent in Pinole? But what a pleasant surprise, the staff of this agency is top notch. I don't think I've ever talked with Louis, but the office is so good I've never had an issue, in fact everything has always been handled perfectly. They handle my car, home and life insurance and all get handled professionally.

Millhollin Insurance has handled all of my insurance needs very satisfactorily for at least 30…read moreyears...Louis Millhollin's staff is always willing and able to take care of any business for me. Thank you very much! I highly recommend this Agency to anyone who is looking for competent and honest insurance dealings.

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.

Mike works harder than anyone in the business to make sure you are properly covered. You will…read morereceive an honest understanding of Insurance and an honest quote to match. They provide you with their cell phone number's, so if you need to reach them after hours, give them a call. Things don't just happen between 9am to 5pm., and I know they will be there. They are light hearted guys and you will leave laughing and smiling. Mike and Kevin make you feel like family!

Mike has been our agent for 6 years now, we have also entrusted him with our children and has…read morebecome their agent as well. He is very attentive to our needs and is never hard to get a hold of WHENEVER we have any questions. We have never had any problems or issues with Mike, he actually informs us of any upcoming changes and will make sure it is in our best interest and if not, recommend options. I truly appreciate his level of service and highly recommend him.

For your insurance needs, I highly recommend this office. They are very helpful and continue to be…read morehelpful when reached out to. They give 5 star quality. From Martha to David to Mohammed, I really appreciate them. If you are thinking about any insurance needs, I'd definitely call them 1st.

I love coming here, Jonathan is always great help! This is my favorite statefarm to go to!read more