Do NOT call Griggs for HVAC repair! Sam Cogar showed up on…read morean emergency appointment on my furnace just hours before a week long winter storm hits. He gets my unit running in about 30 minutes. As soon as it starts he conducts a "safety check". Now he says he has to permanently shut down my furnace. Groggs will be happy to install a new one for me. $350 service call and NO HEAT EVER. WHAT? Sam adjusted the gas pressure switch so that the unit will not start said good luck. I went from being in a tight spot to being completely screwed!!!!! And Sam expected to get paid!!!!! Hahahaha BEWARE of Groogs and Sam Cogar!!!

SERVICE RECAP & REVIEW - GROGG'S PLUMBING (FAUCET + VALVE REPLACEMENT)…read more Initial Request & Expectations (Online Submission) I submitted my request clearly and in good faith: I stated the faucet needed replacement and was open to whatever product Grogg's provided. I added that I was "afraid the lines and supply valves need replaced too" due to mineral buildup, corrosion, and leak risk. My tone was honest, proactive, and trusting -- I wasn't demanding specific brands or costs, just peace of mind and thoroughness. Review: 5/5 (clear and fair communication) Visit 1 - Faucet Installed, Only 2 Valves Replaced The faucet installation was done correctly and appears to be functioning well. The two valves directly under the sink were replaced -- but the third valve, which feeds the fridge and was equally corroded, was left untouched. While I did sign off and pay for only two valves -- which I openly acknowledge -- the tech missed a critical opportunity to: Raise the fridge valve as an additional concern. Offer a quote and let me decide whether to include it (which I would have). The tech may have defaulted to the narrowest scope on the invoice, but that contradicted my original request to address "any valves at risk of leaking." Review: Faucet - 5/5, Valve scope - 2.5/5 Visit 2 - New Leak at Repaired Area (Cracked Nut) Within days, a new leak appeared from a connection near the newly replaced valves. They returned and repaired the cracked nut via soldering. While this was done at no extra charge, it introduced more stress and lost time -- especially amid my home closing prep. I handled it with patience, and even this could've been prevented with a more cautious install. Review: Responsiveness - 4/5, Quality control - 2.5/5 Visit 3 - Fridge Line Leak (Likely Disturbed from Previous Work) The fridge water line began leaking -- likely disturbed during the previous repair. I called ahead, clearly reiterating my original intent and asked for this third valve/connection to be addressed. The receptionist was helpful and agreed with my logic, saying a note would be added. Review: Customer communication - 5/5, Office response - 4.5/5 ‍ Tech Visit (AJ) AJ arrived but had no record of the added note. He initially stated I was only quoted for two valves and suggested just tightening the line. I calmly reiterated the bigger picture and asked him to call the office. AJ handled it well under pressure and left to get the parts once I requested the full repair. Review: AJ's attitude - 4.5/5, Communication breakdown - 2/5 Manager Call (Dave, Plumbing Manager) The call from Dave is where things went off the rails: He was defensive immediately and focused only on the invoice, not my original request. He implied I was seeking free service instead of acknowledging any misstep. When I asked whether he himself would've offered all three valves if he had done the job, he dodged the question. When I stated that he had lost my business on my future home, he snapped: "I don't want your business." When I lost my temper after his dismissive tone, he escalated instead of de-escalating. He told me I was wasting his time and laughed off my comment about seeking legal recourse. A good manager would have reviewed the original ticket, acknowledged the complexity, and de-escalated -- even if no refund was offered. Review: Professionalism - 1/5, Customer care - 1.5/5 Overall Summary I was clear from the start: "replace the faucet and anything at risk of leaking." I was proactive, patient, and willing to pay -- not just for what was broken, but for what needed to be done to avoid problems. I paid $960, never haggled or delayed, and simply asked for the job to be done thoroughly. What should've been one visit and a full fix turned into a multi-day stressor, three different leaks, and a hostile phone call. The techs themselves were polite, and the ladies on the phone were helpful, but internal communication breakdowns and the manager's defensiveness tainted the experience.

Jeremy was expedient and thorough with a leak coming from the main inside the house. It was a…read moreSunday morning and I couldn't get a hold of anyone. He didn't hesitate when I called and had my leak fixed within minutes. I highly recommend him!

Sloppy cheap work. Put shower handles on wrong. Broke off a new piece and didn't say anything…read more Never sealed anything. I don't know what he charges, my dad wouldn't tell me. He's just an old man trying to to slide through.