Completed the project fast and efficiently. Fare price for project Response to request was same day read more

Our air conditioning went out on Saturday 7-20. By the time I was sure it wasn't simply frozen up from constant running, it was evening. The next morning I called a few HVAC companies including Groggs and DNR. Both actually talked me out of having a serviceman come out that day, even though I was more than willing to pay for the additional weekend service charge. So after a horribly hot Sunday and Sunday night, Monday morning I calked both Groggs and DNR and was told they could not get to me that day. That really pissed me off because I could have had it fixed on Sunday but both companies all but said they didn't want to call out their weekend call technician. Let me say this, Groggs did send a technician out about 30 minutes after I called another company and they arrived. Maybe Groggs should have had the common sense to call and say someone was freed up early huh? I called Mountaineer Mechanical who had a technician out by approximately 1pm. They service technician, Jeremy checked out my HVAC unit and eventually determined the motor was hanging up, causing overheating. My motor and capacitor were both bad. What I liked was he just did not expect me to take his word for it, he showed me with his testing equipment that the capacitor was bad, and even though it was obvious the fan was hanging up, he made sure I saw it. He quickly changed out the Capacitor then quickly drive to his office and got a motor and was done by a little after 3PM. I was impressed with Jeremys knowledge, his speed and his willingness to help me understand all of the issues. I was so impressed I asked Jeremy to have their Salesman call me, I'm going to go ahead and use Mountaineer Mechanical and replace both my furnace and air conditioner now. So Groggs and DNR not only list an expensive service calk, they list the opportunity to replace an entire system for 10 to 12 thousand. No loss to me, but sucks for both of them. My advice to anyone needing service is to call the people that act like they at least give a damn about your business. I would recommend Mountaineer Mechanical to anyone. read more

The technician from Mountaineer Mechanical arrived at my house to find no refrigerant pressure in my AC system. Rather than conduct a simple pressure test with nitrogen, they filled my system with expensive refrigerant to "conduct pressure testing". The system ran briefly and died the next day to the tune of about $250 worth of refrigerant up in the air (note good for the ozone or my wallet). Noteworthy is the fact that AFTER filling the system with expensive refrigerant, a Schrader valve leak was found. It sure would be have been nice to know this from a diagnostic test BEFORE filling with expensive refrigerant. After the fact, when I called the office to ask for quote on a real pressure test, they quoted me at $89 plus the service visit fee. When I then asked why they didn't do that during their original service visit to my house, before filling my system, the front desk became deceptive and wouldn't tell me what gas they used for pressure testing. My field tech was very courteous, but unfortunately that will never compensate the for the shortcomings in the front office. I have over 15 years experience in SAFE West Virginia chemical plant operations involving the pressure testing of systems containing hazardous gases and liquids. I would not trust Mountaineer Mechanical with my business at home or at work. read more