The order was for a ring. It was a little bit more than $2000.00…read more Although the diamonds are beautiful, it was supposed to be white gold. They didn't provide the ordered product. They just told my uncle (who has spent enough there... unbelievable)... They said they could spray something on the unwanted yellow gold, and they did. Whatever it is makes it look like "white gold", for about a week. They just told him he could go back to have it "resprayed" as needed. He has been a longtime customer. After spending, at least, fifty thousand dollars... They wouldn't replace the ring as it was ordered. Simple. White gold not yellow. Gross experience. DO NOT RECOMMEND!

Great service and quality! Brought my engagement ring in to be fixed after I bent it. Billy took…read moregood care of me and the jeweler on site is a master! My ring was finished ahead of the scheduled date looking brand new! Thank you!!!

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

From the owner: We provide a very tailored selection of unique and high quality jewelry/watches/gifts that is…read moreexclusive in the region to Sam L. Majors. We also provide appraisal services, jewelry and watch repair.

Prompt, friendly service. We were in town visiting and my mom needed to get the clasp of her…read morenecklace switched out. We walked in, were immediately greeted and the gentleman got to work. We were charged very reasonably for the service. Would recommend for future needs. Parking is a bit of a struggle since there's lots of construction happening at the moment.

David is horrible. Left work early today, have been wanting to purchase a Rolex for a while…read more Google, Yelp and Maps all show this location as open until 5pm. Show up at 4:20pm- store is closed. Called and left a voicemail. David calls me with the most sour "I hate my life tone in his voice" asking "Where does it say online we are open until 5pm?!" I told him, Google. He said "Well I don't know where you're getting your information but it's wrong!" Then proceeds to talk to me like I'm a peasant about purchasing a timepiece. Then explains Rolex pulled out of West Texas and there is no where to buy them out here anymore. Although his store is still baptized in Rolex logos and Rolex green. I mentioned a few places out here that have selections then he exclaims Huh! Those are USED! Incredibly unpleasant, judgmental and pompous individual.

I went this past Friday only to find the business closed with a sign saying "We will open Monday at…read more9 am". Besides being aggravated that I had gone downtown and walked a block and a half, this does not inspire confidence in me to trust a store that will just close at whim! What is to keep them from closing for good while in possession of my jewelry? I would not recommend such a store!

I must say this is absolutely the worst jewelry store that exists to mankind. My wife purchased a…read more1200$ Tag digital watch for me directly from Tag, however it needed maintenance/slight repair. I went into the store since they are an authorized dealer, this was my biggest mistake. The woman whose name I don't remember because of her lack of knowledge was beyond useless after she stated she has many years in the industry. She said that Tag usually only has 3-6 months warranty for their digital watches and that I would have to pay for the repair. She also said that it would take 12-14 weeks for a turnaround if they sent it off. She directed me to take the watch to a IPhone repair place of all places. I called Tag and they said my watch had 2 year warranty and to send it to them for a 2 week turnaround. The Jared salesman also stated that my watch should never be put under water even though it is a dive watch.‍ I told Tag to pull their dealer recognition from them for their total lack of knowledge and piss poor customer service skills. Hope this helps. Stay away from the Midland Jared Jewelry Franchise.

Professional courteous knowledgeable staff never paying to make a sale made me feel very…read morecomfortable. Full team was on par attentive everyone in the store was having an amazing time

In store at this location night my time and money were wasted. I was then told by the manager…read morethere was nothing they could do. I knew if she couldn't, someone should be able to help so I asked who I could speak to. She told me there was no one that could help resolve the issue that came from bad information given in their store about a purchase I was going to make but backed out on because they would not honor the promotion. I said I would call corporate online then and have a talk with them about my experience since she already informed me they wouldn't simply email her, which clearly would go jo where since her response was part of the issue as well. I went ahead and called online anyways. I was listened to. I was treated kindly. And to top it off they were able to honor the promotion and help resolve the issue that occurred in store. So, my order is now on the way, but I will never return to that location again since they were clearly incapable of resolving issues "in store" (which is how the manager said online would tell me it needed to be handled) ... but this location. was more than willing to take my time and go ahead and place my order if i ordered double the charms required according to the promotion -meaning if I was willing to pay double what I needed to and buy things I didn't want. Im glad I reached out to online despite the manager telling me no one else would be able to either since she wouldn't. Seems to me that she cared more about trying to make double the money out of an already costly order than creating a culture of good customer care. James avery is already top of the line so the product doesn't need to be pushed, but real customer care in stores should be. After all, isn't that what they are known for? The ladies behind the counter were not the issue. It was the manager who was the issue, and she clearly cares 0% about being helpful.

I'm rewriting this review because the day I wrote it, I was completely full of shock and anger…read more I am so disappointed with this James Avery. Not only was the women on the phone completely disrespectful, but the "manager" on duty, Kimberly, was completely out of line. The way they treated me and my husband, I am honestly embarrassed for the owners of James Avery. If I had a staff running my business like the way Midlands staff is, I would shut the location down completely. I have been a JA customer for 10+ years and I have been to locations all around Texas, and after this experience, I will never go back. My bracelet has been in their possession for 15 days. 15 DAYS. And when asked for a time, their reply was that it will be there when it will be there. Rude and so pathetic. No tracking number and no remorse or any since of descent customer service. We still have yet to receive any information on when we will get my bracelet back but by this point, we are completely done with James Avery. Do better.