Popped in randomly after visiting a friend in Knoxville…read more Needed a birthday arrangement delivered within 24 hours. Local area. This was a fantastic experience. I didn't have a flower of a lot of instructions. Just set a price of $50 and asked that it be colorful. The florist guided be through the possibilities. Lovely customer service. Tipped the driver ahead of time. They delivered it same day. Highly recommend.

Been a customer since they opened, they even done my daughters wedding. A mistake was made today…read moreand I mistyped an address for delivery, the delivery is one they make every year. I contacted them back with 6 phone callers and text. Then they said will not deliver again which I understand. But I ask to charge me the cancellation fee and cancel the order and the owner was in back yelling it is her fault and saying bunches of stuff uncalled for. She did not have to act that way to long time customer! I did not want it delivered Monday and I understand but you do not have to be rude bitch and yell in background, get your ass to the phone. I was nice until that. Epic screw up I would have done Monday if your bitch ass had came to phone and your young girls not so rude. Never again !

Is this place ever open? I've called numerous times and no answer. Please don't make me go to the…read moregrocery store for flowers.

Nice little locally owned flower shop which seems to specialize in silk flower graveside…read morearrangements, and advance orders. I decided to stop in to just grab a bouquet for my vase at home. They were very busy putting together orders, but a gentleman stopped what he was doing to make up mine. All the loose flowers were in the back, so I could not easily pick what I wanted, but I still got a nice bouquet by telling him the colors I liked and to just make me something happy.

Called from California to order a bouquet for my sister's 60th birthday. Spoke to one of the gals…read more(forgot her name) and told her I wanted to WOW my sister on this special occasion! My sister LOVED her flowers! I highly recommend this florist!

Ordered an arrangement to be delivered to the new lady in my life at her work. Service was prompt…read moreand great. Even called them the day of to confirm location because the actual address and the building my lady works in doesn't seem to line up quite right. Gave them a picture of the outside of the build to make it easy to spot. They were very courteous and accommodating. The flowers were not exactly the same as on the website but that was to be expected and is noted on the site based on season and supply but the arrangement still looked good and I was happy with it but more importantly my lady was happy with them and very surprised. Thank you for helping me make her day. Worth every penny

Really nice people on the phone, helpful and honest. Said they were drained since it was Valentines…read moreweek and it would be all pastels. I gave it only 4 stars at first because I am not sure the bouquet was worth $50...I see a lot of green, feels like filler but then it IS beautiful and my niece was super happy with it for her birthday. Delivery was before noon and I got her receipt text at 12:05, so they did meet those expectations. Quick and friendly service.

Team Cachepot creates remarkably beautiful arrangements, while paying attention to detail and…read moreproviding excellent service. My mother has enjoyed receiving these flowers each month, they absolutely brighten her day!

My wedding bouquets I ordered were so beautiful. Fall flowers is all the direction I gave them.read more

I don't normally post things like this but felt like this needed to be out there to let others know…read morein this area about the quality of the flowers from this florist and also the rudeness of the owner of the company. We traveled this weekend and rented a cabin and the resort actually recommended this florist to my friend, Kristen. She had the flowers delivered to the resort and they drop them off in our cabin. The flowers were kept in the cabin until we traveled home to NC on Sunday. When Darin brought the flowers inside our home he said these don't look very good. The Gerber daisies had already started to wilt and pulled one out and threw it away Sunday night. These pictures that you see were taken Sunday night 1/5...just 2 days. I have seen and been around many bouquets of flowers and called the owner of the company on Monday January 6th, both numbers that she had listed no one answered at either one and no voicemail to leave a message. So I left her a Facebook message yesterday evening and she replied this morning (see her actual response). I have checked out her Facebook page with lots of nice comments about local florist and her work . This morning I spoke to her and explain to her I was the recipient of these flowers and she remembered them being taken to the resort. She told me that the pictures that I sent her were due to the flowers being around a heat source and the heat ruined the flowers. I tried to explain to her that the flowers were sitting on the pool table and moved one other time to the kitchen area with no direct vent on them, She kept interrupting me and not letting me finish what was needed to be said on the flowers. She got very vulgar with me and I wish I would've recorded the conversation because cussing at a customer four times is not good business practice! She then proceeded to tell me that I was a rich spoiled b***ch that rented a cabin and spent too much money at Dollywood or vacationing and just wanted my money back from the flowers! I tried to explain to her again that I was the recipient not the customer that sent them I did not pay for the flowers and wanted to let her know the flowers had died after just 2 days! She proceeded to start to tell me that she use the same flowers in a spray for a funeral and they were beautiful for over 72 hours, I looked up this Facebook page again to see if she posted these so called flowers(yellow roses and gerber daisy) it was posted on 12/30/19 and there was also a holiday in there so I feel like these flowers that were used for my bouquet on Friday 1/3/2020 were old are flowers and that's why they did not make it. She proceeded to then blame the resort on keeping them in a hot area before they delivered them to the cabin? Or how the delivery driver from the resort took them to the cabin... Stated it seems to me like they were taken in a golf cart and nobody cared for them? And she decided that the conversation was over and she just hung up on me! I then called Kristen to talk about what just happened and she was mine boggled. I did call the lady back because I was not finished talking with her and she proceeded to cuss at me again and told me there was nothing she was going to do about the flowers they had a 48 hour policy and if I would've called on Sunday she would've taken care of them. Kristen called the lady this afternoon and she basically was the same rude character and stated that if I would've contacted them on Sunday she would have replaced the flowers, by that time we were already back in North Carolina. And talking about answering the phone on a Sunday? When her page says that she's closed... And when I tried to call several times on Monday, January 6 she did not answer the phone then so why would I expect her to answer the phone or on a Sunday? Unfortunately she Has set a poor example for a small business in that area that yes is probably a very tourist town but as a loyal customer to my local florist I cannot even imagine how this woman stays in business acting as rude as she did and cussing and swearing at me four times and hanging up on me not once but twice today. So for all of the great reviews that are on her Facebook page here is one of the very unhappy customer. And yes here are the pictures to prove it. The flowers are in the trash and she has basically ruined a special birthday for me thank you Clarice the owner of Double D Florist in Sevierville, TN!

ALWAYS amazing service! Placed an order at 815am and they were delivered by noon! Beautiful…read morearrangements and well worth their price point. Can't say enough good things about this florist!

I ordered "florist's choice" for my aunt and specifically requested pink & purple flowers. It was a…read moreTINY arrangement in a very small vase with no purple & very little pink. Honestly it was so embarrassing to see when my aunt sent a picture thanking us, especially considering what we paid. I will never order from them again!!

They will promise to get back to you never did, caused me nothing but stress for my daughter's…read morewedding. Trent, was very nice on the phone. That's why I gave them 1 Star. Do not count on them!!!!!

Beware I ordered flowers for my wife on Friday and to be…read moredelivered on our weeding day Saturday as a surprise while she was getting ready. I had called around lunch because they had not been delivered and I was told they was out for delivery on Saturday. They was never delivered so Monday I called and emailed asking for a refund since I never received what I payed for I was told they was sending pictures at that moment of proof they was delivered on Saturday it too them two hours to send the picture of "proof" it was delivered Saturday. Long story short they was delivered in the time frame of those two hrs on Monday (the cleaning lady found them and there was cameras on the property) and left after we had done left and they still have yet to refund my 83 dollars and are continuing to argue, be condescending and want proof from us that we did not get them when they know they never delivered them on Saturday.I just want my money back since I never got or received what I paid for. Your better off going to a grocery store for flowers than flowers of gatlinburg

UPDATE: 12/05/2020: I did receive a full refund today after some very questionable exchanges with…read morethe owner through FB Messenger. After (incorrectly) stating the florist had remade my bouquet and I'd failed to retrieve them, she stated she would refund my money only if I removed my negative reviews. CHOOSE ANOTHER FLORIST!

I live out of state and Mothers day is coming up and I wanted flowers to be delivered to my mom's…read moresite in a cemetery and I wasn't sure if it would be possible due to COVID restrictions. Shirley definitely came through in a BIG way. We were able to coordinate with the cemetery so that she would be able to find my mom and deliver the BEAUTIFUL FLOWERS. In addition she hand wrote the message I texted to her for my mom and did another card for my sister's message. i also requested if she could text me a picture once delivered and she did! She will also make sure that she removes the flowers and replaces them with the silk flowers that are on the site. This is above and beyond. Little Pigeon Florist will always be my go to for any occasion.