I was very disappointed with my experience at this store. The first time I came in, the staff…read morehelped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time.
The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no.
I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them.
I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition.
Unfortunately, this store failed on both. I would not recommend shopping here based on my experience.
I was very disappointed with my experience at this store. The first time I came in, the staff helped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time.
The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no.
I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them.
I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition.
Unfortunately, this store failed on both. I would not recommend shopping here based on my experience.