A special THANK YOU to JANAE for getting my dumpster at a client's house picked up so promptly. A…read moreTHANK YOU also to MIGUEL for getting the dumpster dropped exactly where I wanted it and picked up cleanly!

great job from start to finish. dumpster was delivered sept 2nd. called for pick up that afternoon;…read morewas picked up on sept 3rd. thank you fred sponable

I have never had to handle these services myself before because I live in a mobile home park, where…read morethey take care of it for you, however, someone stole my recycling bin, and I was desperate to get it back so I decided to go right to the source. After seeing the three star review, I can't say I was looking forward to making this phone call. However, I'm happy to report that it went awesomely! I spoke with a super personal, understanding, helpful, patient woman named Diane, who got me taken care of promptly while also putting up with interruptions from my comical (but so cute) five-year-old. Thanks for making this easy, Diane, and SD.

UNACCEPTABLE: Avoid Suburban Disposal at All Costs! If I…read morecould give this company zero stars, I would. Suburban Disposal is the most unreliable, unprofessional, and disgusting service provider I have ever dealt with. For months, their basic service has been a joke. They constantly miss scheduled trash and recycling pickups. Bins are routinely left sitting at the curb for days on end with zero communication or apology. You are just left hanging. The absolute tipping point happened recently when their crew spilled someone else's used cat litter and cat poop all over my driveway during their route. Instead of doing the decent, basic human thing and cleaning up the biohazard they created, the workers simply hopped back in their truck and drove off, leaving my property covered in animal waste. It gets worse. I immediately contacted customer service, and they opened a "work order" to have a crew come clean up their disgusting mess. It has now been over 10 business days and I have made multiple follow-up phone calls. Absolutely nothing has been done. No one has come to clean it, and no one has had the courtesy to call me back. This level of neglect is not just terrible customer service; it is a literal health hazard. They have no respect for their customers, no respect for private property, and zero pride in their work. Save yourself the headache, the ignored phone calls, and the literal biohazards on your driveway. Do not hire Suburban Disposal.

Honest, fast, effective and reasonably priced! Junk King Rochester was an amazing company to work…read morewith. Sterlyn and his company and crew were very responsive, easy to book, very efficient and the price was right. Sterlyn didn't want payment until afterwards to make sure that I was satisfied with his job after it was completed. We can't thank him enough for clearing away the construction debris and other items that were in my garage for over 10 years. It's great to do business with a local company that I actually talked with on the phone after my initial call to their 800 number. He left the area completely clear and free of all debris. I highly recommend Junk King Rochester. I will use them again for all of my junk removal needs.

Similar experience with others about no-shows for appointments. I made an appointment from 11 AM-1…read morePM for today, and so we organized our morning schedule around this time range. Waited until 12:50 PM and checked through the Yelp conversation. They didn't seem to understand what's going on and was going to "call their team". They then replied with a number I need to call to set up another appointment. I'm so confused and frustrated by their process, as it leaves customers hanging in the air. So I just decided to go elsewhere. If I make an appointment for a two-house window, I assume they would come within that window. Otherwise, what's the point of making an appointment?

Great customer service setting up the dumpster, great price, very accommodating throughout the…read moreentire process. We then scheduled pickup through their system. So easy. Thank you!

Had a 1 ton=2000# limit dumpster. Got letter trying to charge for 2.55 ton…read more I have a photo from the night before it was picked up. It was in NO WAY over the weight limit. Contents of dumpster were as follows: A 32x32 inch shower stall.(200 lbs/#) A few 1x3s and 1x2s at 7.5 ft (20#) 1 wall of 8 feet long x7.5 feet tall worth of drywall - 2 sheets (50#) 13 x 12 feet of particle board subflooring (300#) 2- 8ft walls and 1- 13 ft wall of insulation 13 ft x 12ft of insulation from the floor (maybe 50# total insulation weght) 1/8 inch paneling from a 13 x7.5 ft wall and an 8 ft x 7.5 ft wall. (50#@ most) A 36x 30 vanity (100#) A plastic sink (5#) 3 -18x 21 shelf boards. (25#) 3 hollow core doors (each15#=45# total) 4 x 13 ft area of carpet and pad. (50#) A few pcs of plastic pipe(10#) Adds up to 905 lbs