What went well in my move was everything. I am using them again to move a couch. I couldn't be happier.

I highly recommend Highline. We used them to move our mom. I reached out to multiple companies and Paul was the first person to respond back to me. He provided all the details of what to expect and was very transparent with pricing. The team who moved mom - Declan and Cesar - did a wonderful job. They were kind, professional and got everything moved in record time. It was a small apt move but still they got everything done quickly. Highly highly recommend Paul and this company. read more

I had Jordan & Joe move several pieces of furniture within my home today. They were early to start with after a call telling me they were on the way! Very professional & friendly. I appreciated the service they provided & look forward to using this company again! Thank you, Cathie Carey read more

Awesome guys. The boss was very quick for respond while setting up the appointment, which was completed in record time with no damage or mess. Thank you for being available and saving me from doing something stupidly dangerous on my own read more

Highline Moving & Storage - Moving a ...300 pound arcade cabinet from my garage to my basement with only a half inch to spare on either side - Self Storage Near Me - Farmington, New York

First week of July I sent pictures for and estimate, which was a first. Two people said they had availability for a mid Sept move. Then the guy Paul said he could give me a better estimate in person, which was done 7/21. He said he would get back to me in a few days on a quote. Why the lag, I don't know. Then I called twice first week of Aug and both times no one could give me an answer on an estimate. I called for a third time on 8/3 and I was told they were booked and couldn't do it. The month long experience I had with this company was not professional and very strange. The repeated 5 star reviews are also strange. read more

We had a positive experience with Highline Moving 3 weeks ago for our move from Downtown Rochester to Fairport. The owner did a complimentary in-person estimate, which I thought was a little strange, especially during the pandemic. However he seems like a nice guy. The company called us to confirm the day before the big move. 3 guys in their 20s showed up the day of and worked tirelessly for the next 4 hours to get our apartment moved-out and our house moved-in. They were polite and respectful of our belongings. Most of all, they were very careful with the items and actually listened to us when we told them to pay extra attention to certain fragile items. They even assembled our metal bed-frames with their shoes off, being mindful of the new carpet. Another bonus was the fact that they didn't mind transporting loose items. We had numerous garbage bags of clothing that were packed hastily. I know there are moving companies that won't move loose items, but these guys didn't mind and were very helpful. Their rates were competitive and actually less expensive than some other companies. We were charged $155/hr for a 3-person team. They worked at a rapid pace and hardly took any breaks. I also found them to be honest in calculating their time spent moving. They showed up at 815 am instead of 8 am and their billing reflected the 0.25 hour difference. Overall, very happy with the movers. read more

My wife and we're very happy with Highline and their moving services. They had great communication from the first contact all the way to the actual move day. The three gentlemen who assisted with the physical move were professional and hard working. They took the time to wrap furniture properly and padded the floors to not get our new flooring wet and dirty. I would highly recommend Highline and their moving services to anyone in the area. read more

Best business I've ever dealt with in Rochester. For various reasons, I moved three tines in 2 years. Highline was the best part of every move. Smart young movers, good management, always prompt and hard working. I just finished my last move. Joe and Declan were amazing. Thank you! read more

I've used this mover three times (2 Canandaigua and 1 Henrietta) this year as a nonprofit. We pick up and deliver donated furniture for the poor by volunteer helpers. The last two times an employee (Joe) was rude and confrontational. I contacted company owner after the second time. I thought the first time he was just him having a bad day. Damage was also done by shoving an exercise bike into the underbelly of a couch creating a hole. A patch isn't a solution. I gave weeks for an apology. None given. We have now branched into adding Rochester and will be using another mover. read more

Highline Moving & Storage - Self Storage Near Me - Farmington, New York

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To say this was a nightmare of an experience is an understatement. I chose to use this company because of the ratings and it was the worst decision. Paul, one of the employees (owner?) came to my townhome well in advance to get an inventory which included 2 refrigerators. I got a quote and purchased the full insurance and went with them. After the move we had some issues. Three young gentleman came to move my home. ***STRONGLY RECOMMEND that you take pictures of all your items and take pictures of the moving van once it is all packed up and even take videos as much as possible. Also take note and speak with the moving team about their lunch time as well. There was some discrepancy with the time but I chose not to argue with them over it. That should not count as part of the moving cost. I would recommend saying ok it's **** o'clock I will expect you to come back at ****. You pay for travel Not lunch. after the move (and tipping each of them 50$ since I believe in tipping but now regret) the issues began. They stripped my dining room table screws, Paul said he would come to fix it and never did. They lost my power cord to my stationary bike- they never found it and of course implied that maybe it wasn't with my bike...wrong it was. The grand finale was the refrigerator. After they moved both refrigerators I was finally able to take a look at them a couple weeks later. I removed the Saran Wrap (and asked if there was a time limit to the insurance since I knew I wasn't going to be able to inspect everything right away with a newborn at home and working-they said no time limit) and noticed some dents and damage to one fridge door. When I told Paul he replied back that the movers didn't remember moving 2 refrigerators and he doesn't remember it either **STRONGLY RECOMMEND taking a picture of what they inventory***I said I do have 2 refrigerators and one is damaged. I told Paul I thought maybe I got the damaged one from Costco but it turns out the other refrigerator was from Costco and the damaged one was a gift and I didn't have the receipt. Which, Mind you, you do not need for the insurance claim although nice to have. After numerous e mails back and forth claiming that the fridge was purchased after the move he proceeded to tell me that the insurance company called Costco and confirmed that a fridge was purchased after the move. I told him that I purchased a freezer after the move from Costco and showed him in person and the receipt that i purchased a freezer. And also since when does an insurance company call Costco? And on top of them why the hell would I file a claim if I bought the fridge from Costco when they have the best return and exchange policy on the planet. If the fridge was damaged 10 years from now Costco would replace it I wouldn't go through highland movers and get the door replaced. He then told me that the insurance company wants to do a conference call because they denied the claim since they believe the fridge was not moved by the movers. I told him sure no problem because the fridge was definitely moved by you guys. After multiple e-mails and avoiding my phone calls. I had to tell him I will be reporting him to BBB if I do not get the check for the fridge door. He sent me the check "from his own money" and that was that. BEWARE! They might be cheaper than other companies but this was a mess and such a horrible experience. Accusatory and aggressive, inconsistent with what he says. Tries to back track, which I am so glad most of it was e mail since I have proof**STRONGLY RECOMMEND communicating via e nail with him***. Go with any other company or take pictures and videos of everything! read more

Very responsive and flexible. On time, respectful and easy to work with. Finished quickly.

I had to move my office, and had great, professional service from Highline. Paul came out and gave me quote, and on move day Nick and Rodney were on time, friendly, and did a great job with my furniture and belongings. read more

Highline was hired to move residents from 40 old apartments to 40 new apartments at Cobbs Hill Village. I am one of those residents. The 3 men who moved me did so quickly, in less time than expected. All 3 were respectful, friendly, funny and very careful with my belongings. I saw themoving other residents also, with the same consideration and friendliness. I highly recommend them. I also saw other members of the team moving residents with the same professionalism, care and friendly attitude. I'm grateful for this experience in a stressful time, moving is stressful read more

More than happy with the service I received! Their team showed up early, were friendly and professional, and got the job done efficiently and safely! Their services were more than fairly priced. I would not hesitate to recommend them or use them again. read more

We had to move a piano on very short notice because someone in my household had received it as a gift and we had to get it out of the location it was in before the person it was purchased from moved. With only a couple of days notice, they were able to fit us in. They did a wonderful and professional job moving the piano up several flights of steps into our apartment. Throughout the process, they were friendly, helpful, and responded quickly. Despite the fact that the move was last minute their pricing was very fair. I would recommend them for anyone needing to move, particularly if you need a piano or other similarly delicate item moved. read more

Highline movers came over to help setup of bedroom moving. As usual, they were on time and got right to work. They put an old mattress out for Suburban Disposal to pickup the next morning. They moved guest room furniture in the Master. They brought an area rug and bench up from basement. They were helpful in every way. They were here one 1/2 hours. Very polite and professional. I have done business with them about 12 years. Highly recommend. read more

This is the 2nd time we have used Highline and I am so glad we did! My daughter sold her house in Greece in 3 days with mutiple large offers, but selling a house these days is easy. Buying one not so much! Made a reservation with Highline after Emily came out to take a look and provide an estimate. We reserved 2 men and a truck for Monday. 9am Monday Reese and Frank arrive, ready to go! They had the house moved, stacked and packed neat as can be in less than 2 hours. Half hour drive to the storgae unit. Then they unloaded the truck, stacked neat and ready to go in about an hour! These guys were friendly, helpful, proessional and courteous! We will be asking for them by name for Part 2 of this move to her new home. Highline has been great all around, very highly recommened. You wont be disappointed! read more

Highline movers did an excellent job with our move! will absolutely use them and again!!! 5 stars all the way!

Had an amazing experience with Highline Moving. They helped us move from a house in Rochester to one in Buffalo. Lots of heavy items had to go up and down stairs, and the guys had to play some intense rounds of of tetris to fit our couch in the narrow doorways, but they did it like champs. I hope you will be able to help next time we have to move that couch. ;-) Other pros: They carefully wrapped and handled items like the TV and new dresser set. They moved loose items. They went very fast. If I could give ten stars, I would. read more

Working with Highline was a dream! They were very efficient, friendly and careful with my belongings. The two-man crew even arrived early and was able to complete my move in under 2 hours, all while navigating my new apartment's tricky stairwell situation. Can't recommend them enough! read more

Moved a piano for me and it was a big job. Sam and his crew showed up on time and worked fast completing an arduous task without complaint and were careful, polite and good problem solvers. I appreciate the crew for their help and recommend highly. Thanks! read more

I have used Highline twice in the past couple years and both times were great. They were easy to work with, flexible, and reasonably priced. They showed up on time, worked quickly, and took great care of my stuff. ecklan and Cody were a great team. I plan on calling them any time I need a moving company. read more

The team showed up on time, were very efficient and fun to work with. I would highly recommend them. Will definitely be hiring them again for our next move. Fairly priced and worth every penny! read more

Highline did our move across town yesterday. We had a large household with a couple very difficult items to move, and everything came through without any problems. They were not only very respectful to us and our property, they were respectful to each other - great teamwork. read more

I recently moved from Lima to Fairport and used Highline Moving & Storage for my move. They did an excellent job, timely and professional. I was able to get an estimate quickly and received a courtesy reminder call the day before my move. The estimate was spot on and the movers worked hard to complete the job as quickly as possible. I would recommend Highline Moving & Storage every time! read more

We had a last minute move from a 2nd floor apartment. Enough furniture to fill a 2bedroom house. Austin and Tre were extremely personable and professional. Our dining room set was packaged in prestige condition and all our furniture arrived without any problems. I highly recommend utilizing this company for local moves. read more

We had an excellent experience recently with Dean and Connor (I think those were their names?!) The owner was very communicative over phone/e-mail, and the movers showed up exactly on time, were willing to make an additional stop to pick up extra boxes, were careful with our stuff, and helped us re-assemble several pieces of furniture. When they arrived at our storage facility, we discovered that their truck wouldn't fit through the main entrance (design flaw on the part of the storage facility, IMO), so they had to bring our entire unit worth of stuff out to the truck on dollies. This added significant time to the move, causing them to hustle (I felt bad!). Definitely one of the smoother moves we've had; would highly recommend! read more

These guys were great! They made my move from Canandaugia to NJ a seamless process. They were very professional, timely, and worked at a good pace. They also had reasonable and fair pricing I would recommend to anyone. read more

I want to start with I have never used a moving service always done it myself or with my husband. I decided to go with Highline and was not disappointed. I was moved by sam and one other gentleman I did not get the name of. They were both very hardworking and did not waste time! read more

Outstanding job! Paul stopped by for a free estimate. Shawn and Andy showed up on time and provided professional, courteous and friendly moving services... all went very smoothly thanks to them! Highly recommended and cost effective. Thank you guys! read more

We used Highline Moving to Move the contents of our entire house into their storage for 2 months, and then into a new Home. The moving guys were amazing, fast, kind, STRONG and courteous. They covered the fragile items so there was no damage to anything. Highly recommend. Paul is great to work with. read more

Honest and good company!! We moved from buffalo to bath Ny in one day and thanks to highline all of my personal things were carefully transported in the company's box tucks, nothing got damaged. It wasn't too expensive moving and the service was highly professional which is a proof that even people on budget like myself can get a great service. read more

We were very impressed with your company. The two young men who moved furniture from an uncle's Rochester apartment last Monday to three locations, two in Monroe County and one in Wayne, were not only professional and easy going, they were quick and efficient, taking good care of the load and even arriving at the first two locations ahead of us. To top it off, your service was very affordable! When the need arises again, you can bet who we'll be calling for help. read more

From the day Paul came over to do an on site estimate for our move from Rochester NY to Dulles VA, to the actual day of the move, and the unloading of the truck in VA, Paul and his team were the utmost professionals. Prior to moving day, when I had questions/concerns, I'd call Paul and no matter how busy he was, he will always call back. The 2 movers showed up at the time Paul said they would, and completed the move in a little over 3 hours. Unloading was a little tougher because they had to work with the limitation of only 1 elevator in the building, but they nonetheless got the job done. I would recommend Paul and his team anytime any day. They made an otherwise stressful move so much better. read more

Highline assisted us with a last minute request to move a heavy object. They were professional efficient and knowledgeable.

These people have moved us more than once and are excellent in service and price. Highly recommend them!

I can't say enough good things about my experience with Highline Moving! My original movers weren't sure if they could move me with everything going on and Highline came through for me at the last minute!! I couldn't have been happier, the guys were hard working, friendly and polite! I would highly recommend using them! read more

Excellent service. Very reasonable price. Moved a 3 BR apartment from buffalo to rochester in 5 hours (including transit). Nothing broken! Would definitely recommend/use again. read more

These guys just left our place after moving us from Canandaigua to Farmington, and I couldn't be happier. They were punctual, professional and worked at a good pace. They took care of our furniture and didn't bang any walls/doorways/etc. easy to chat with and get along with too. I don't want to move anytime soon, but I'll use them if I do. read more

I would highly recommend these movers to anyone. They did an wonderful job. They were extremely professional, courteous, and fast! We really appreciate the fantastic job they did. We had 3 floors that we had furniture going to and they handled everything with no problems at all. We even had a box spring that we mentioned we needed it on the basement floor and it was originally put on the second floor (it was my mistake). They said no problem at all and moved it right away. Very reasonably priced as well. If we ever move again we're calling these guys! read more