Hands down one of the best car washes I have been to! Even though the trash cans were full. It was…read morein the middle of the night when I visited. I recommend using the Soft Touch automatic car wash. However, there are so it yourself sprayers. The automatic machine on the end (soft touch) was amazing with my SUV. I got the top package which was only $14 and it had sensors that located your tires and then this circle scrubber would compress and spin your wheels and tires. Impressed and my suv is super clean!

I went there today. I still have dust in my car. It was never vacuumed nor wiped down thoroughly. I…read morestill have cat prints on the hood. Honestly the only thing that looks clean are my tires. I will never go there again. I advise you to save your money.

I hate to give this bad review because the owner is a good guy and he made an effort to try and fix…read morethings. The reason I'm leaving a bad review is, today's staff was so rude and incompetent they honestly should be fired. Here's the story. I came in at 5 and asked the owner if he had time for one more car cause they were closing soon and he said he did. He also accepted another vehicle right after mine. I paid $17 for a wash and vacuum job which isn't a bad deal. One of the staff members told me my car was ready so I go out to check it out. There was mud and road dirt all over the bottom, the inside had clearly not been vacuumed properly and the car looked like crap in general. I tried to politely tell one of the workers that I was displeased and was told " if you wanted a clean car you shouldn't have come so late." I was pissed! I got the manager involved and he had to force them to fix it. I was not expecting much but for $17 I shouldn't find ashes all over the back seats, dirt all over the dash, and mud all along the bottom. I probably won't be back for a long time.

Previously, I had been very unhappy with an interior detailing service I had received at Riptide…read moreCar Wash in Durham. The manager Matt reached out to me personally to apologize and offered to make it right by doing a redo of the interior detailing service with a hand wax. I really appreciated the team's flexibility and willingness to make things right, and I'm happy to report that I am much happier with my experience this time around. This time my floorboards were clean and the stains in the seats were better addressed. My car even had the new car smell! Props to the Riptide team for their customer service, and I definitely am willing to give them my business in the future.

When I arrived, I pulled in, and there is a very kind gentleman waiting to direct traffic. I simply…read moreneeded a quick shampoo of the backseat of my car. As a new mom, it's embarrassing to admit how long the Thanksgiving casserole that spilled sat in the back of my seat untreated. He told me that they only do by appointment only and I asked him some follow up questions and explained that I had tried to call the number several times. I'm not sure why they don't have someone answering the phone regularly, but he got me right in and treated me to the carpet clean! I will definitely be back as they did an amazing job and I don't really care what the cost will be in the future as they took such great care of me.

Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.

I only stopped here because of the name They have a lot of…read morepumps, a dog relief area (which was great while traveling with the puppers). To They have a full cooking area for made to order burgers, tacos, shakes, etc. I wasn't expecting that at all gas station but Sheet!

the manager called the police and said I wouldn't leave while she knew i had a flat and was waiting…read morefor the tow truck. I was traveling and caught a flat tire. pulled over at the sheetz ( which is suppose to be a safe place) only to end up dealing with the local police. the store closed at 11:30 on a Monday even thru it's a 24hr store. the manager said I had to leave I adv I'm NOT from out here only passing thru and caught a flat on the highway, I was waiting on a tow truck. a few moments went by and she came to me again saying she was going to call the police or the companys truck service if I didnt leave. I asked her do I put the car on my back like let's be serious. 5 mins later 2 henderson police officers pull up as if I was ready to rob the place. staying the manager wanted me off the property. I adv unless someone is going to change my tire we ALL will wait on the tow truck and then I will gladly leave. we did just that. I called the store the next day to see what the protocol was and they hung up in my face and did not answer. I reach out to corporate and havent heard anything back. The manager lied to the police stating I WOULD NOT leave instead of telling them WHY I couldn't leave. I am beyond traumatized and still confused on WHY the police was called for NO REASON If you from out of town passing through on the highway DO NOT i repeat DO NOT stop at this sheetz on ext 212. did I mention it was me and my wife 2 females. what threat were we like honestly

I've been going to this place for a couple years now. I knew when I heard that TC was getting out…read moreof it I was afraid that service would not keep up. And that was just the case here. Typically they would ask you what you would like and ask about any add ons that they offer. The add ons were not even requested to me and I felt like they were just ready to get to the next car. Also after this point you would get out of your car and they would take it from there. I got the top tier service they offered which I normally get. But this time was not the same. The made me drive my truck myself and then none of the little grit and dog hair was even touch. $50 car detail and it looked like I went through a Sheetz car wash. Not what I paid for and very unhappy. It will be hard to go back unfortunately.

I found TC's after doing a Google search for car washes with vacuum. It's so hard to find a place…read morewhere they vacuum your car for you, instead of you doing the work. It worked perfectly for me because I was going to be in Durham for the day. The process from pulling in the parking lot to getting your car back once it's finished was absolutely seamless. Everyone was so nice and the process was quick. Since it was my first time there, the first attendant walked me through all the options, and there are a lot of them. Once you let them know what package you want and you pull up to the designated area, you're directed inside where you pay and there's a very comfortable waiting area. They also have a great selection of beverages and snacks. There are also several options of things to purchase for your car, like air fresheners, chargers, etc. It was a beautiful day out, so I decided to sit outside on the spacious patio with tables, chairs and other seating. At one point, there were 4 people working on my car once it came out of the washing tunnel, one inside each door. They got every nook and cranny in my car. Hand wiping and vacuuming, I was so impressed. They called me by my car when it was finished. I was fortunate enough to meet one of the owners, he took part in the awesome cleaning of my car himself. It's a family run business. They did the best job, and I have recommended them to every in the Triangle.

I go to Sam's quite often and love how clean my car is afterwards and I've always been comfortable…read morepulling over drying it off, vacuuming out and making it look great! The price isn't bad for how good it looks I'm soon to get on a car wash plan, I love it!

staff are always friendly! I come by everyone once in a while because I like a clean car. they…read moredefinitely deliver

I stopped at this carwash thinking it was quick and easy. To my surprise it was quick to take my…read moremoney but the services were not rendered. I even tried calling the phone number to the company and kept recieving a busy signal! 0 stars

paid 10.00 to get the full wash only to go into the bay, get some suds on the front of my car and…read morethen everything stopped. there was no attendant or phone # anywhere to call someone. The phone # on the business description is a fax #. Don't waste your money!!