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    daddy daughter lawn services

    5.0 (1 review)
    Closed 7:30 am - 6:00 pm

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    Lawn care

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    2 years ago

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    TruGreen Lawn Care

    TruGreen Lawn Care

    (54 reviews)

    0/10 DO NOT RECOMMEND!!! TruGreen's customer service reps are INCREDIBLY INCOMPETENT and they do…read morenot value their customers ! They charged our card $981 for a full year of service upfront that we did not authorize. Before we ended the call, I confirmed with the rep that we wanted to make monthly payments and he lied and said the account was setup as pay as you go, AFTER he had already deducted the $981 from our account. When we realized, we called back and got terrible customer service. They took $981 from us that we did not authorize and I couldn't even get a call back from management. I called several times to no avail! I couldn't even get a manager on the phone to speak with me. They kept giving me the run around saying they couldn't return my funds until 4 days later. I will NEVER use them for service nor recommend them! They don't value their customers! I only gave 1 star because I HAD to add a star rating.

    I cancelled my service a year ago. They constantly went to the wrong house despite all 4 of the…read morehouses in my cul-de-sac having clear numbers in front of the houses. They would service my neighbors yard, they left my gates open multiple times. They kept charging me for "grubs," I only asked for seed and fertilizing, I don't know what a grub is and I wasn't having issues. So a year ago I cancelled it completely. The manager said he would never do another grub service at my location. He said he may call me "about this time of the year," to ask for seeding and fertilizer option. I sold my house 1.5 months ago. My billing address changed as well. I didn't update it because I didn't plan on ever talking to them again for service. Tuesday I got a message I was to have service Wednesday morning for grubs. After I saw it, I tried to contact them, they were closed. I signed into my account, deleted my forms of payments.. and emailed customer service and told them of all the problems with this service and I didn't want it, I don't live there and I had cancelled it a year ago. Wednesday morning. Got a notification my service was completed for grubs, I almost at the same time got an email that my service was cancelled and shouldn't have been charged anything. Thursday morning my account was charged $62.09. In doing this they consistently ran a bad card, with a bad billing address. This locked all my cards, locked all my banking accounts. I spent 1 hour on the phone trying to correct that and get it opened. I had to get a new debit card. After the bank did that and said I would get my new cards in 7 business days. I called Trugreen and after 40 minutes with a horrible lady she said, "I may be able to offer you 20% off the service." I told her I would see every employee in court before I accepted that. After a few emails, and reviews Sandy called me and said I would be refunded, the $62.09 and a $56 credit I had from last years issues with the grub service I never asked for. She said, the account has been removed and I can call her if there are any more issues, she did confirm my account service was cancelled last year and apologized because she don't know what any of this happened. Well since then, a company that monitored my credit has once again had the bank lock all my cards and accounts because they used old information. I never thought to tell them updated issue because it is a free service. I have no access to my credit or debit cards again. Since 3 today, after getting it back and fixed about 4 yesterday. I won't have access tomorrow, and may get it fixed sometime Monday after another hour on the phone. This has been the most vile experience I have ever had, it should have never happened.

    daddy daughter lawn services - lawnservices - Updated June 2026

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