We have had Jennifer as our insurance agent for about five years now and we could not be more…read morepleased with her service. We have our home insurance through her as well for some rental properties. The rental insurance was complicated through our previous companies and got quite confusing, especially in regard to inspections and requirements. But with Jennifer it has been much better. She is easy to contact, always gets back to us quickly with answers and solutions and always very pleasant to deal with. She is great and we highly recommend her.

I am a Real Estate Broker for over 20 years. Over those 20 years, often I have received calls…read morefrom different escrow companies needing immediate insurance quotes and service. This is where Jennifer is so helpful. She answers the phone, replies to emails immediately and is often able to help us get immediate quotes and coverage. That ultimately means that we get to close escrow and have happy home buyers. I highly recommend Jennifer and want to thank her for all of her professionalism.

This was the easiest and most fast process I've ever been through with a insurance agent Megan was…read moresuper nice gave me all the help I needed answered all my questions no hassles no surprise pricing no oops sorry it's going to be this much everything was professional and courteous thank you so much State farm this is my second time using you and I will keep you in the future

I was a customer here for several years and just moved out of state, thus switching my…read morepolicy/branch. This is the best insurance experience I've had. Leisha's team has always been responsive, helpful, and kind. Usually I'm calling them because, whoops, a fender bender or some other negative reason. That's what the insurance is for. They always treat me like a real person, checking if I'm okay, laying out my options clearly. The human touch here is so appreciated. Thank you for your service!

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

I had a disappointing experience with Laura when I contacted her in August about moving my five…read moreState Farm policies (umbrella, homeowners, rental condo, auto, and jewelry) to her office. I had been with State Farm for five years and requested a brief, 20-minute introductory call before initiating a transfer. My email explained why I wanted to change agents. Yes, it discussed premium increases. But it also described specific servicing concerns: an alarm discount that took approximately three years to apply despite certificates on file, deductible changes I approved in writing that never appeared on subsequent declarations, and repeated unsuccessful requests for historical policy records. Those concerns were central to why I was looking for a different agency. Laura declined the introductory call and encouraged me to reconsider changing agents. Her response left me feeling that the servicing concerns I had described had been treated primarily as dissatisfaction with corporate rates. I replied to clarify that distinction and expressly acknowledged that her office might not be the right fit. State Farm's corporate escalation team told me I could change agents through the portal. I have since moved to another agent. UPDATE -- Responding to the owner's reply: Laura, you say my review does not reflect the full context. Several distinctions in that context matter. On declining a transfer: I am not disputing your decision not to accept my account or interpreting an agency agreement I have not seen. My follow-up actually began: "I respect your decision that your office may not be the right fit." But your email went beyond declining my business. You wrote: "I strongly encourage you to reconsider any move and revisit the issues with your agent." Declining to accept my account and encouraging me to return to the agency whose unresolved servicing problems I had just described are two different things. Your public response emphasizes the first without addressing my objection to the second. On reviewing policies you did not service: I asked for an introductory conversation before transferring. The assistance listed in my email was expressly introduced with: "If I move my policies over to you, I was hoping your office could help me with these items." I was asking whether your office would be a suitable fit and could help address those needs after a transfer--not asking you to take responsibility for my account before becoming my agent. On your response not being intended to characterize my experience as rate-related: Your email said: "In looking at your grievances, from my understanding, I believe they arise out of pricing/rate increase issues that go beyond any agent or agency's control." You then questioned how transferring agencies would solve "the issues at hand." That language broadly characterized my concerns; it did not distinguish the servicing problems from the pricing concerns. Explaining that agents do not control corporate rates did not address my concerns about requested changes, discount application, and access to records. Intent may have differed from the text, but the text is what I received. On "empathy can be subjective": My disappointment was not simply about whether an email sounded warm. It was about whether the concerns I actually raised were understood and addressed. I accept that you describe your intentions differently. That does not resolve the substantive disagreement about your response. On including your sales leader: I acknowledge that you copied Paul, and I thanked you for the introduction. For completeness, I also told him that I was already communicating with corporate about my records and that no action was needed from him. I am therefore not faulting him for failing to take action after that message. Copying him was a constructive step. But acknowledging that step does not mean I must agree with how you characterized my concerns or with your recommendation that I reconsider changing agents. My point is not that you did nothing; it is that the referral does not answer those criticisms. On privacy: I am not asking you to publish confidential policy information, coverage details, or another agency's records. My criticism concerns how you responded to my inquiry as a prospective customer. You were free to decline my business. I can acknowledge that and still be disappointed with how the inquiry was handled. I was looking for a different servicing experience--not an agent who could override corporate rates. That distinction is the reason for this review.

We have had Farmers (Mariam's office) for the past 6 years & never any issues, always great…read moreservice. However the reason I had to come do this review is because of Bella. She went above and beyond what most people would just ignore for an issue we had that truly caused her extra work. I work with the public & I understand how difficult people can be and I really didn't want to cause her any additional work but she was immediately willing to go the extra mile. I genuinely appreciate you Bella, you made my day today! Thank you!

I had farmers insurance for years without any claims. After 10 years I had one small claim due to a…read morecity power outage, they draped after that! So no I don't line them, they are just happy when they take your money without doing anything .

Great services. Been with them for over 6years very friendly n helpful. Highly recommendedread more

I came to Statefarm Insurance for auto quotes and Karen was so helpful, I am very happy, she not…read moreonly help me to save money on my auto plan but also with life insurance as well. thank you very much. Highly recommended!

I highly recommend this business to anyone that Needs honest…read more& forthcoming info on any life or auto Insurance. Vanessa Gonzalez was my agent and was very pleasant and professional thru the entire visit. I only wish that other businesses were like her. Thanks Vanessa, you ROCK.

Terrible service! The staff was extremely unprofessional, and I couldn't believe how rude they…read morewere. Overall, it was a very disappointing experience.

I recently obtained several quotes from insurance companies for renters insurance and shortly after…read morechecking with State Farm I was contacted by Jean from Laura Maloney's office. The whole process from start to finish went very smoothly - I was able to see the details of my quote online and over e-mail and Jean was very helpful once we got on the phone, asking me questions to get me the right price and coverages. I didn't need to take any time off of work to handle things - all of it was done over the phone and the follow up was prompt. I'm very happy with my experience with Jean at Laura Maloney's office and would absolutely recommend them to anyone in South Bay looking for very affordable, comprehensive renters insurance with friendly and fast service.

I love this agent. Nothing but good things to say. I usually…read morespeak to Jean, and she always knows what I'm taking about (even if I'm not sure what to ask) Super knowledgeable on all kinds of insurance. Never an attitude. I highly recommend Laura Maloney.

I have had State Farm insurance for over 13 years and the service is always exceptional. Elen is…read morefantastic with her communication and response time. I highly recommend this agency!

Tara, Elen & team are fantastic! Clear, responsive and get the job done! I can always trust them.read more