lady yelled at us threw the drive through for trying to put our 2 different meals as 2 different orders becouse they are under staffed

Food was ok but service was trash definitely won't be back again. I remember this place as a kid and it was always my favorite place to go and it has gone so downhill and it's extremely disappointing. There was flys everywhere that kept landing on us and the cook was rude. The lady taking orders was ignoring us for a guy she thought was "fine as hell". Extremely unprofessional and just overall disappointing. read more

If you want food poisoning, this is your ticket!!! Great service but clearly not sanitary given I been in the bathroom for an hour!!

Had a great experience here this afternoon! Noticed how clean the store was upon walking in, and a team member was ready to take our order shortly after. She smiled and answered our questions, and our five treats were ready within a reasonable amount of time. The handful of customers following us received their orders in a timely manner too, and we saw all the team members busy serving, preparing orders or cleaning. Would definitely recommend if the service always runs this smoothly! read more

I only gave it two stars because the chocolate dipped cones are so good. Otherwise, the service is poor (I worked at a DQ for 7 years and am fiercely loyal), the foods rarely exceeds mediocre, it's always nasty and they completely failed to make an ice cream cake when I ordered one. When my wife went to pick it up, the floor was so gross her shoes were sticking to it. My old boss would crush these employees and definitely improve their problematic set up. read more

This was a disappointing DQ. We stood at the front with people staring at us waiting for someone to take our order. The floor was sticky throughout the entire store and the ladies restroom was disgusting. The lady who finally took our order, took it before even clocking in because she saw us waiting. She was the friendliest there and we appreciated her. read more

Worst Dairy Queen experience! The men's bathroom is nasty. I wouldn't know about the women's restroom because a female employee was in the restroom the entire 30 minutes we were there. We couldn't see the restroom the entire time so we would give it a few minutes and try to see if it was unoccupied. Every time we knocked she would scream, "SOMEONE IN HERE!" in an extremely rude voice. I waited outside the door the last time we knocked and she was clearly on her phone with someone! My daughters and husband heard the other employees commenting on how she apparently does this all the time. Horrible! read more

Leaving one star, because it wouldn't give me the option to leave zero. My family and I had the worst drive-thru experience. First off, they were rude and didn't give us all of our food at first. We had to argue with them for them to realize we hadn't gotten all of our order. When we finally received all of our food, we realized that it was cold. 2 of us ordered a chicken basket with fries. All of it was cold. Even the gravy. My boyfriend had ordered hot dogs with cheese and mustard only. No mustard was on any hot dog and they barely put any cheese. He had gotten pretzel stick with queso and the queso was old and hard. We had a car full of 4 people and we asked for ketchup. They gave us 2 packets. Not to mention two of our drinks didn't even have ice in them. They have lost our business and we definitely will not be going back! read more

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Consistently terrible customer service. Usually dirty and just not worth stopping at, so I don't recommend it. Also, they are always very SLOW and it's like a bunch of teenagers are running the place. Don't waste your money here. Last time I went was because I had to for my son's team get together and several employees were hanging out in the back messing around while one girl ran around trying to get the dozen or so of us all taken care of by running back and forth taking orders and getting the ice cream to us. I felt bad for her and saw nobody that appeared to be a manager. This place is awful whether you go inside or through the drive through. read more

It's not a bad DQ at all like the reviews say they might not put enough fudge on there Sundaes but there food was hot and they had good service read more

Gave them another shot after the 45 minute wait a few months ago. Got there at 10:30 and they just took their dear sweet time. Ordered a burger and they said it would be awhile. They didn't have any meat thawed out. Seeing as we were in a rush, we left. They didn't seem to give a crap about being prompt. Piss poor management imho. I won't give them another try, ever. Manager should be fired, has no business running a fast food place. read more

I went through the drive thru here so I can't comment on the cleanliness. The staff here was rude and slow. I felt hurried to make my order at the speaker and once I pulled up to the window the woman working there literally said nothing to me other than the total. No word when I spoke a "Thank You" and no word literally after giving me the total. How can you hand off someone's food and say nothing at all? Rude and Lame AF. read more

Workers to busy looking slouchy and playing on their phones to get our ice cream in a timely manner. Three employees at the drive thru window all on their phones. Very disappointed every time I go this was probably my last trip. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Brandon, Mississippi

I ordered a hamburger, no mayo, no mustard, no ketchup....all other extras (pickles, lettuce, tomato, cheese, onions). I went through drive-thru. When I got home, I had a hamburger bun with meat, tons of ketchup, and pressed to the point of non-openable. I was, am furious. I paid over $7.00 for that and a small (!!) blizzard. There were two young black guys at the window, and thinking, the cashier was, probably, still in school, I gave him a $10 bill and told him he could keep the change. I am beyond livid!!!!!!!!!!! I want my money back for this unedible hamburger , and that young man to give me back my $2+dollars for a very undeserving gratuity!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The credit card machine wasn't working and never told us until we got up to order, we waited 25 minutes in the line just to pay with cash and we were short the money, terrible customer service read more

My family and I just left this Dairy Queen location. We were left standing at the counter for more than 10 minutes while the cashier ran around looking confused and lost. When she finally approached the register, she did not ask to take our order, instead told us not to croud the counter because of her anxiety issues. The 5 of us were standing in a group as groups do when waiting to place an order. We were so upset that we left and will not be returning. I'm sure she does not care since she is getting paid either way but her idea of customer service is seriously lacking. read more

I asked for a Royal new york cheese cake blizzard and substituted the strawberry syrup for chocolate. I asked for the chocolate they put inside the Brownie and Oreo Cupfection. i know for a fact it's not hershey syrup they put INSIDE the cupfection. when i got to window to check my blizzard the woman who took my money was EXTREMELY rude for no reason and i was just trying to make sure it was right. all i've gotta say is if you're going to go into customer service DONT BE RUDE. my request was simple. i called to complain and she was rude on the phone as well. i will not be going back. read more

After attempting to pick up a birthday cake, the order was not ready or the store had no evidence of the order. After speaking with the manager , he and the other employees nearby were not very professional in their responses . My wife left the store empty handed with no resolution and was told to come back tomorrow . I will not come here again as long as current management is in place read more

Terrible! Gravy is cold and tasted like they scraped it from the bottom. I paid for a large fry but they probably forgot. I tried this place twice before writing a review. Same thing both times. read more

I ordered the grilled chicken and bacon sandwich and it was cold. Only reason I gave it two stars is because of the ice cream.

I usually don't write that many reviews only when it's either a really good experience or a really bad experience this would have to be the bad experience unfortunately. I went through the drive through which actually wasn't that bad of a wait but they told me to pull to the door I had ordered the triple steak sandwich or something like that and a chicken bacon ranch sand which and a blizzard and a frozen hot chocolate. They tried to cheat me on my burger cause it was supposed to have 3 pieces of meat it had one so I had to go back through the drive through. That wasn't a problem and when I pulled back up he asked for the sand which which my friend had already touched it to look at it. He took it I'm hoping that he didn't serve it to the next person. But told me to pull up and then he brought out the right one. Then when we got home we ate the sandwiches and every thing seemed fine until we both started having bowel issues and throwing up. I Know it was that Because that was like the only thing we had to eat that day. If this place could get 0 stars it should. I'd love to see what Gordon Ramsey would say about this place. read more

Terrible service! Lady at drive thru was rushing us to tell her what we wanted and was rude as all get out, didn't tell us our total and when we got to the window we wanted to make sure we had our gravy in the boxes. She said it comes with it! We said ok and let it go. Checked our boxes, and sure enough it wasn't in there. The fries were DISGUSTING! Went back to get the gravy, not to mention them being slow and I have to be at work in 15 minutes, she was of course rude. I'm debating on calling corporate on them. Definitely not coming back to this DQ! Also, I didn't give a star, Yelp did. read more

Wow! Never really liked coming here, but I see others feel the same way as me. Management might want to step up or either shut this place down! Sonic is 2 doors down and much better experience. read more

speaker at the drive thru is so quiet you can barely hear and the worker taking ur order can barely hear u. get it fixed. it gets everyone frustrated and food then isn't cooked correctly. read more

What a disaster. Filthy. Workers wandering around uninterested and unmotivated. First time in a while that I've been here... and last time.

I was very disappointed with this place. First of all, there were so many flies buzzing around I could hardly enjoy my food. Not that I ever got the correct food. The order taker totally messed up my order and then double charged me for one item. Then, it took more than 10 minutes to get the manager to fix the cash register and refund my money. When I asked why, I was told "She's busy." Keep driving past this one... :( read more

Customer service is awful. It took 30 minutes for us to get two hamburgers and there were only about six people in the place! One apology was offered and they didn't even upgrade our sundae from small to medium for our long wait! Will not stop there again! read more

Horrible and rude employees. It took 25 minutes to get one ice cream from the drive thru. If I could have gotten out of line I would have left. When I did finally make it to the window the person couldn't have been more rude. Never again!!! read more

We visited Dairy Queen Brandon yesterday afternoon. We ordered two fish sandwiches , a large take home container of ice cream and a strawberry banana Julius. After waiting a while, we were told they did not have the supplies to make two sandwiches. They had one fish patty and they would divide it in two pieces and give it to us without charge along with coupons for free sandwiches to be redeemed at a future date. They delivered the ice cream and the "Julius". We waited quite a while but finally left without sandwich and/or the coupons for future use. Everyone seemed at a loss as to what they were supposed to do. The restaurant was not clean and the "Julius" (which I tasted in our vehicle) was a strong orange mix served straight without ice or strawberries or bananas. read more

Hands-down worst customer service I have ever seen from a Dairy Queen. The fact that I tried to make my order and three times during my order wasn't asked is that all? But basically just told OK pull around for your total when I wasn't done ordering is infuriating.get it together everyone cause lots of people need jobs and this is not the time to suck at yours. Did I mention the gave my food to the wrong customer. read more

Horrible customer service. We had four ice cream orders and it took 15 mins. They forgot one order we told the guy who brought us our order and he said he would be right back. 5 mins later I had to go to the counter. No one would wait on me. It was ridiculous. Also the place is filthy. Napkins all over the floor, booths are dirty and parts of them are torn. Never coming back! read more

This would be the last time I would ever take my family to the Dairy Queen in Brandon I had came in around 8ish today to get something to eat and it was okay had seen only one person working up front and it looked like she was going through it trying to take orders and also hand out food Manger on duty was very rude to the crew member I felt so sorry her read more