Curbside pickup is not a good option because both times I've used it, I waited for 30+ minutes.read more

I have been several times and not had any issues. Also, one of the managers made a breakfast…read moresandwich for me before the time when they put them out. Like most Wawa's this one is well managed.

Yesterday was our third time in two weeks going to Arby's in Franklin VA. Because we're working we…read moreare driving 25 miles each way, only to be faced with behaviors that are so disturbing that it's hard to comprehend. Not to mention that the food is always cold when you get it. And no, we are not driving home to eat. When we get the food we immediately start eating in the car. Be we are afraid to reorder because we don't want the food to be worse or tampered with because of a complaint. But the food is warmed to a tough microwave type dry point, cold or luke warm. The au jus sauce is at room temperature at best. But last night was the absolute epitome of disturbing. The young lady at the drive-thru window that I specifically asked her if she was the one taking the order, to which she answered yes, had clown red hair. I don't know if it was a wig or weave but it was all the way down her back hanging loose over our food. Big thick hair. Red as a darn fire. Bright red, like Carrot Top. She was Caucasian and I do believe she was under the impression that if she sounded disrespectful, rude, and ignorant that it made her sound like a minority. Now the red hat would have looked equally bad on anybody and it's totally inappropriate for work, especially around food. As a grandmother of six mother to four. I've never had a child speak with that type of disdain and attitude nor ignorance. My children are proud black people. I am a black woman, and I am a proud of my blackness. I love my blackness. Don't misrepresent who we are with such dissonance and determination to show how ignorant you can be. She roughly and rudely took our order. Then she stuffed everything in one small bag so tight that the bag was splitting as she gave it to us while lacking a portion of the order. But through that whole ordeal I don't blame the children. This is a Management issue at Arby's. If you're screening skill set is this diminished it is a reflection of why your employees behaviors they do. The Franklin Virginia Arby's needs to replaced that locations staff from the head down.

Got dinner there tonight. Employee handling fries was coughing into hands and handling food without…read morehand washing or gloves.

About this particular McDonald's. I am a white woman. Racist is all I can say. I have a family of…read more6. Ordered on the app. walked in they had 4 5 dollar meals packed in one bag paper bag. Not a DoorDash bag or individual bags for the 5 dollar meals. Missing cups and a happy meal plus a large mocha frappe. So I asked for the cups and told them they were missing a large mocha frappe. They said they don't have mocha frappes. Didn't ask if I wanted anything different or anything. So the girl handed me the cups for the fountain drinks.. I walked around the corner to get the drinks. Number 1 my bag ripped before I got to the drinks. Number 2, they had no Dr Pepper which I ordered. I walked back around the corner and told them my bag ripped. The supervisor walked over and said, that's not our fault it's yours, idk why you were walking over here anyways. I said ummm first of all, I ordered drinks with the food. I was trying to get the drinks. So I asked her for a refund. She said to me I need the card you used. So I called my husband in who had the card. My husband is a black man. I walked outside and her whole mood changed when she was nice to him but gave me a whole attitude. All I'm saying is if you can go somewhere else I would say do it. They are very ignorant to white people but very nice to black people. So racism is everywhere and not just against black people. Racism can go in any and every direction. People should be treated equally. Every race.

I just visited the McDonald's restaurant in the City of Franklin and was extremely disappointed…read morewith the drive‑thru service. I had a large order that I reviewed on the screen; however, when I received the order, several items were missing - which, in itself, is not an issue for me; mistakes happen. When I inquired, the cashier was not certain about the items that come with the meal and seemed quite confused. Her manager then came to the window and was quite rude as I tried to clarify the order. He asked for the bag back, and without gloves, went through it, touching the fries. Speaking to me without even a minuscule amount of customer service on his lips, he said, "You've got everything." I told him I had ordered a vanilla shake that was not on the ticket but was on the screen when I reviewed it. I asked if I could reorder it, and he told me I would need to go back through the drive‑thru line. When I arrived home, there were fries missing, one of the drinks was a Cherry Coke instead of the Coke I ordered, and there were no sauces for the nuggets. How disappointing it is when a business does not value your patronage. I hope this review is sent to Corporate, as customer service training, particularly for management, is a MUST. Since we have only one McDonald's in our city, I implore Corporate to provide it with the support it desperately needs. Chick‑fil‑A is not only successful because of their delicious food, but because of their EXCELLENT customer service. To borrow a line from the Chick-fil-A franchise, I would like to end this review by saying it has been "my pleasure" to provide you with this feedback.

I went through the drive through at Taco Bell and got #8 three supreme taco's. I was able to eat 2…read moreout of 3. The sweet tea was still good at 9pm. The lady who waited on me was friendly.

How come we can't give zero stars? Gave cashier 8.12 for an order that would have give .25 change…read more Counted wrong it was .23. When I asked for change. Cashier pitched a fit saying she need .23 cents for a broke ass customer. Never will I return.

They took forever to make our food and one of the women putting orders together made someone's…read morechili with cheese and did not have gloves on when putting the cheese in with her bare hands. She touched the walk-in door with her bare hands, her phone, left her used napkin on the tabletop, and touches cups, etc. Disgusting!

Wow what should I expect from a dump like this with a two star rating. Dirty restaurant where you…read morecan observe various unsanitary practices along with poor service.

Great food, great service great atmosphere. Food is always fresh, hot and fast. The complementary…read morechips and salsa are the best I've ever had. I have frequently had lunch and dinner here and I get exactly what I expect every time. Great service, great food what else can anyone ask for?

Great food at a good price!! We love the coupons in the mail they really save us. Love El Rancheroread more

Well the third time here in a year and I will use one word - consistent!…read more Our meals and service were again perfect. I had the 1st and Main again and this time the wifey had a BLT on Sourdough. She loved it and my burp was just as great as last visit. Place was clean and looked great. I will also say one of those little places that gives you an idea what the behind the doors look like is the restrooms. We found them also clean and well kept. Our server was attentive and as sweet as the day is long. Again I've said it before and will say it again - eat here and enjoy.

Been wanting to try this place for awhile! Plenty of parking across the street and around the…read morebuilding. Restaurant is super open with plenty of mixed seating, appeared very clean. Service was extremely friendly & attentive. Menu wasn't overly complex and food was priced reasonably. Food came out hot and as ordered with generous portion sizes, highly recommend stopping in if you're in Franklin!

I went here the other day for a late lunch. Our server was friendly, but not the most attentive. He…read moreforgot to bring us straws after he told us he would. We ended up asking another server. The fajita nachos were excellent!! It was a great balance of meat, cheese, chips, and veggies. The enchiladas verdes were okay. I wish the chicken was seasoned as well as the chicken on the nachos. The refried beans were good. The salsa was good too. They have a good amount of tables and seating options. If I went back, I'd get the fajita nachos again!

We Just had Two excellent Burritos at Don Panchos Cantina…read moreAwesome, Flavorful, Fresh, and plentiful. Thank you. Our order was take out and the wait time was minimal.

I got breadsticks and they weren't even sliced or cut in any way. This world is just so lazy you…read morecan't even cut a bread stick...

Franklin Va Pizza Hut does not accept any on-line coupons or specials the any other Pizza hut in…read morethe country accept. As they say they are individually owned. How about individually ripoff owned. Really. It's all about how much money you can get from the families in Franklin. I guess your not part of the community.

I'll keep it simple. They were down to three workers that morning. Apparently someone decided to…read moreleave early. The crew was so upset that all the customers knew what was going on. Instead of providing good customer service, because they were still on the clock, they provided horrible customer service. Along with that, the food was not fresh and it was not good. I'm only giving it two stars because I received my order in less than two minutes. I always stop here on my way to Carolina. There and back so I'm a regular. I did not enjoy this at all.

I noticed an employee dumping sugar in cold tea in the dinning room. I said, that is not going to…read moretaste right. They told me that is how they were TAUGHT to do it and I could go to Hardee's. This place is very hostile towards customers. The music is loud and the workers are shouting, cursing, and talking about customers. Most of the time no one is upfront they are outside smoking or hiding in the back of the store. When they get around to taking your order there is no greeting just a what do you want type attitude.