I just visited the McDonald's restaurant in the City of Franklin and was extremely disappointed with the drive‑thru service. I had a large order that I reviewed on the screen; however, when I received the order, several items were missing - which, in itself, is not an issue for me; mistakes happen. When I inquired, the cashier was not certain about the items that come with the meal and seemed quite confused. Her manager then came to the window and was quite rude as I tried to clarify the order. He asked for the bag back, and without gloves, went through it, touching the fries. Speaking to me without even a minuscule amount of customer service on his lips, he said, "You've got everything." I told him I had ordered a vanilla shake that was not on the ticket but was on the screen when I reviewed it. I asked if I could reorder it, and he told me I would need to go back through the drive‑thru line. When I arrived home, there were fries missing, one of the drinks was a Cherry Coke instead of the Coke I ordered, and there were no sauces for the nuggets. How disappointing it is when a business does not value your patronage. I hope this review is sent to Corporate, as customer service training, particularly for management, is a MUST. Since we have only one McDonald's in our city, I implore Corporate to provide it with the support it desperately needs. Chick‑fil‑A is not only successful because of their delicious food, but because of their EXCELLENT customer service. To borrow a line from the Chick-fil-A franchise, I would like to end this review by saying it has been "my pleasure" to provide you with this feedback. read more

Worst experience ever at a McDonalds! Can only order at Kiosk and takes forever while drive thru customers take priority! Our order we took to go was cold and not worth going back to correct. Don't waist your time or money here, passing through! One star is the worst otherwise I'd give them minus stars read more

Service is terrible and food is always cold. Order online and still had to wait after i got to the window. This has happened multiple times at this place. People Have horrible attitudes. read more

Terrible service. Fries not salted and under cooked. Ordered a chocolate shake but got a vanilla shake with some chocolate syrup around the side. Employee came back from break and wreaked of pot!! read more

this location literally never gives me my sauces and have not given me items multiple times! i'll literally ask for extra sauce and the still don't give it! it's not that hard! put the sauce in the bag! also a lot of the workers are rude! read more

Wouldn't let us use the restroom staff was rude about it and did not take into consideration the weather.

I asked for Extra pickles. I got no pickles. Im so glad I like mustard because they definitely gave me extra. The food was sloppy the drive through worker was rude. read more

McDonald's - What in the McMusturd - Fast Food Near Me - Franklin, Virginia

Didn't have the mini croc and didn't even have straws the lady was mean about it and didn't even check the back for any and they didn't give us any sauce read more

Consistently a very long time between order and service at this location. Today was 21 minutes. And they messed the order up anyway, which is particular location has a habit of doing. Quality of the food is exceptionally low. I did not get a receipt. It was a very simple order, the number three meal, with a Diet Coke without ice. Stay away from this place. One of the employees was very rude to me. read more

Horrible service, rude staff and no follow up when I emailed McDonalds about not getting food that I asked for and paid for. Wanted to order the Grimace birthday meal, was told that I had to leave drive thru and order that online and wait curbside. So I did and waited 25 minutes to get chicken nuggets, fries and a shake. Went in, huge line with no one helping anyone. Saw a girl with the grimace shake. Overheard the employee say my order number (now 30 minutes) and tell the person that takes it to the curb to tell me the "shake machine is down". I went up to the guy and said nicely that that's my order, thought you forgot about me and he just shoves the tray in my face and mumbles "here" . I asked what I should do since I ordered the meal specifically for the shake and that I see someone else with the shake. He mumbled, "guess you have to wait in line". No offer of a replacement, money refund, nothing. After waiting yet another 10 minutes in line with no one even looking at us, we left. Food was disgusting and cold, threw it out. Mind you, the drive thru was not busy so can't use that as an excuse. Since it was ordered through the app there is no receipt or way to cancel the order. And since there was no receipt you can't contact the store manager or take a survey so I went to the McDonald's website. Got a message saying that the store will reach out to me. Yeah, it's been over a week with nothing. It's not really about the money, it's more that you order something, don't get it and then get crappy, rude service on top of it. Also, why should it take 25 minutes to get some chicken nuggets and fries? Horrible, will never stop there again. Save your time and money. The whole staff and manager should be fired. read more

I travel the country a lot, and this has to be the worst McDonalds I've ever been to. It smells disgusting, nauseating honestly. Waited 30 mins for my mobile order. read more

They worse McDonald's ever. Never seen one whole side of the parking lot filled with people from the drive thru waiting in ordered. Took me 25 mins just to get a drink and an order of fries. Shit that bitch down read more

surprisingly great welcoming interior employees kind, warm wanna steal the chairs would look great back at my place but i chose not to wont cause an issue don't wanna affect y'all's jobs loss prevention? fire although i'm tempted i'll leave the furniture here eat my fries and leave read more

McDonald's - a table and chairs in a restaurant - Fast Food Near Me - Franklin, Virginia

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Went to pick up coffee from here (first mistake) because it was the only place open where I could get coffee at a later hour. The man who brought the coffee out was seemingly pushed out of the door - it looked like his coworkers pushed him out and they were all laughing as they did it. I thought nothing of it as I thought they were just joking around, but it was clear that the guy that came to my car to give me the coffee was feeling embarrassed and wouldn't even look at me. Anyways. I got coffee for myself and my girlfriend. We are both suffering from horrid stomach pains now, and honestly speculating if they put laxatives in our coffee. That would explain the behavior as well as what we are feeling now! Don't go here. read more

Poor management here I got a coffee that was cold and iced coffee that had no taste it' was like drinking ice water and it's been three days in a row a young boy who said he was manger arguing with a customer and had an attitude worst McDonald's I've been to and I travel with work a lot I don't recommend this place read more

Fire everyone, including management, and start fresh. And don't give unemployment to people that don't want to earn their money. It's generally a waste of time and money to come here. They only get business because there's not a better location within a 20-30 minute drive. They mess up about 85-90% of orders from my experience. They have awful rude attitudes. Generally, I'd consider the majority to be better off not existing. Sorry not sorry read more

All McDonald's are now charging different prices for the same "meal" on their breakfast sandwiches. BEC biscuit to add hashbrown/drink 0.60 Steak egg cheese to add hashbrown/drink 2.00 Why are you screwing your customers? read more

I wish I couldn't even give it a one star. Worst fast food place in North America. Slow, don't care attitudes, and they probably do stuff to the food. AVOID!! read more

The only thing good about this location is that it's right by the highway. Other than that, it's terrible. We pulled in only to get a medium coffee, had to wait in line 20minutes. The person at the drive thru kept adding stuff we didn't ask for to the order. When we got to the window, the person did not close the coffee lid properly and it spilled all in the car read more

Always messing something up on your order. Went through and got a bacon McDouble with no cheese and got the burger with cheese so I went around again to get a remake and the second time was also wrong. This time there was no cheese but they didn't out bacon on it. I got fed up and left. I work in fast food myself and I have to make sure everything in each order is correct but this McDonald's is very awful about checking. It's not that hard to make sure every order is correct read more

There is a reason I rarely go to the Golden Arches, and today was a reminder of why. Needing to get off the highway for a moment I chose to have a breakfast stop at this McDonald's. The one counter person was incredibly slow and apparently not interested in customer service. Once I did get my Egg McMuffin, the muffin was burned. read more

McDonald's with wi-fi, clean bathrooms and a stock of Dasani bottles for the road. I like stopping at McD's to refresh and I know my niece and nephew appreciated the ability to sync up their iPods and check in with their buddies. Parking is tight at this location - I would not recommend it if you have a larger vehicle. read more

Seriously. Fast food is supposed to be fast for a reason. I don't think I have ever waited so long in the drive thru. Been sitting here for 15 minutes now. Friend has been waiting 30 minutes to get her order right. read more

I honestly don't understand what's going on with this store. It's like the management has absolutely given up. I can not understand why making a mobile order can be so easy and complicated at the same time. First none of the brand new electronics just installed actually work, Second you have to wait forever to get your food unlike at other restaurants in the area. Then when you get it home they forgot all of the condiments and when I actually get to try and and enjoy my meal it's all cold. I live 5 min from the store, my fried food shouldn't taste like it's been sitting out on a counter for 3 hours, stale and cold. My fries and chicken nuggets are absolutely gross. So pathetic. My hamburger was pretty good but unfortunately not being able to enjoy my full meal I totally disappointed with this store. Great job spending money on the building, maybe consider hiring competent management. This food is supposed to make my day better not make it worse. I guess Wendy's will be getting all my future business. Get your business in order Management, you can't always blame the employees when you constantly fail to train them appropriately. read more

McDonald's - a slug on a plastic container - Fast Food Near Me - Franklin, Virginia

What kind of McDonald's is not open at 9am? Especially when according to their signage, they open at 6am. I had to go potty SO BAD and was excited to stop for some relief and an egg McMuffin. This is a major first world problem at its finest. read more

Best meal from McDonald's I've ever had. I don't know if this is the usual or I am the exception because it was late when we stopped in. I got the sweet bbq crispy chicken combo. My brother got the double quarter pounder meal. He said his dqp was the best he had ever had from mcd's Had to wait for fresh fries. (Worth the wait) We were kinda bummed we had to stop here because we wanted bojangles but they were closed. Glad they were now. Hope yours is as good as mine was. read more

Sold us two sodas, but the soda machine did not work correctly. It either gave us no carbonation or no syrup. We complained to 3 different employees to no avail. Then when we asked for the manager we were told the machine was not working. We asked why they were selling us sodas if they knew the machine did not work, but did not get a response to that. In addition, the burgers were luke warm. The fries were hot. I can not recommend stopping here. read more

If there's a slower McDonald's in America they serve one customer per day!!! And this is every time I come here no matter the time of day

I hope the higher ups in the McDonald corp. see this. I lived in Franklin for many years and learned very quickly that this is the slowest, worst McDonald's in the US. Recently we were visiting and decided we would give it a try. Late morning, early afternoon, and just wanted a cup of coffee and breakfast burritos. Never had a problem getting the burritos anywhere else at this time of day, because it is on the all day breakfast menu! THE BIG DISAPPOINTMENT was NO COFFEE!!! WTF McDonald's with no coffee? Someone needs to get in that place and get it straightened out! We love McDonald's, always have and will continue, but NOT IN FRANKLIN, VIRGINIA!!!!! This store gives McDonald's a bad rep!!! NO JOKE!!!! read more

This McDonalds was very slow and rude. I placed 2 orders and they got the first one right then when they forgot my second order I simply asked and she got an attitude. I handed her my receipt and she continued to act like I was lying, waited about 15 minutes for a burger and nuggets with 6 cars behind me. Do not go here if you can avoid it! read more

Love this place! Love the remodel and the staff. They are absolutely amazing! Fast service and clean restaurant.

Do not stop at this location. SUPER slow. Didn't know what we ordered when we pulled up to the window. Got our order wrong. Didn't give us a receipt. read more

Slowest breakfast in Franklin. Huddle house is even faster. F*ck this place. You could probably make it to the one in Suffolk before your orders even ready, and 9 out of 10 it'll be wrong. read more

Roaches crawling on the floor. Ice cream machine is always broken and one time my ice cream had a black hair inside of it. They have gotten my order wrong multiple times . The dive through is way too small . Almost get in a wreck every single time we decide to eat there. We went up there one night to eat the drive through cashier said that the building was on fire and refused to give us service read more

This is the worst McDonlds Ive ever been to it took 15 minutes in the drive through to get my order when you get to the window they dont even know what the order is finally after almost 20 minutes i get my order pull away and leave and every bit was cold and no good.someone above needs to monitor this place. read more

Absolutely the slowest McDonald's ever. Need lessons in staff management and inventory control. Really friendly though

Egg shell in the sausage egg biscuit which wasn't even whipped. Chicken strips were well over cooked. I downloaded yelp just to demolish that fast food place. Thank you read more

I've been inside physically a grand total of two times. Once in June/July 2013 and once last week. The first time, the dining room was filthy (by my standards) and the counter staff was disorganized and flustered due to the influx of people on that particular day. (So far, all typical for McDonald's.) The second time, I went inside around 9:40 am on a Thursday morning. Everything was still clean and calm. I do recall two staffers having a personal chat but that's typical for this town and most food establishments. We ordered two breakfast meals to go. It came out in no time and after checking the order for everything we needed, we were ready to go. I did order a milk that didn't taste quite right to me, but for all I know that's what all their individual milks taste like regularly. We spent a total of 10 minutes total at this location. No complaints but because it was better than the last time I frequented the establishment, I give it two stars. read more

WILL NEVER GO TO THIS MCDONALD'S AGAIN. The absolute worst customer service. Went through the drive thru had to wait 15 minutes to get my food, with a screaming 2 year old asking for French fries. I ended up getting our of my car to go inside, only to be told that my food was given away. I asked to speak to the manager and her attitude was HORRIBLE. Once I FINALLY received my food half of my sandwiches were wrapped POORLY, like I had to redo them myself. WILL NEVER GO TO THIS MCDONALD'S AGAIN. read more

Since I've got nothing better to do while I'm waiting for my sausage biscuit and hash brown, I thought I would comment on the slowness (been waiting about 10 minutes so far). I'll give it 2 stars only because it's clean and conveniently located read more