Cost- Very expensive. $12 for the new burger combo? No thank you. I can get an amazing burger combo at some of the best non-fast foodplaces in Portland, OR for less than that. Food- The double cheese burger I did get was good, though the fries were partially cold. Service- Was very quick and friendly in taking my order. However the order took quite a while to get to me. read more

My mom and I with in that they took are ord fast. Then the person that was in driving though sat that the counter talking to family, the person making are ice cream stop and left my mom banana split one the counter to milt to take a order for the person in dr though so they can talk mom to her family. My mom's banana split had no ice cream but just milted ice cream one the bottom. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Jerome, Idaho

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My husband went there for lunch today got a regular cheeseburger meal and a parfait in the overcharged him $21

Careful when ordering food and they run out of something. They'll offer upgrades without notifying of the extra charges. Staff member may not be pleasant depending on their day. Hope not all employees are like that. read more

Worst dq ever been to food made me sick after just 3 bites yall need to get off your ass and clean the place get better cooks that understand cleanliness read more

I asked for a plain double bacon cheeseburger and all I got was a regular one without bacon. they even asked if I wanted to keep it on there and I still didn't get it. I don't think there's a single intelligent person in idaho read more

Why can't these guys ever fix their service? Waited well over a half hour in their drive through on a Sunday night. I was at the halfway point of a road trip and wanted a break, or I'd have never stuck around that long. I guess I really wanted some ice cream. These guys just really seem to struggle in the service end, and it never seems to really change. I try them again every so often. I'm not sure why. read more

Sat in the drive through for 30 minutes then finally got to the window just to see the high school kids messing around instead of making orders AND they didn't even give us the right blizzards that we had ordered. They were not friendly when at the window and when giving my change back they dropped it on the ground. very unprofessional. read more

Absolutly appalling. I have been going to this location since I was a kid and my visit tonight will be my last... the prices at this location are 30-50% higher than all other DQ locations... I get it... Jerome is pretty posh... but paying an outrageous mark up to wait 30 minutes for 3 treats that are melted is enough to get anyone's blood boiling... never again... read more

Absolute horrible customer service, no one waiting at the front counter to take your order and poison back talking not helping customers, food was absolutely horrible read more

Dairy Queen Grill & Chill - the outside of the restaurant - Ice Cream & Frozen Yogurt Near Me - Jerome, Idaho

How many employees does it take to make a simple ice cream cone? Waited 20 minutes in line and at least 10 minutes in front of the window. It was so long our car overheated. I watched 6 people scurrying around doing nothing. He came to the window when we honked and told us the ice cream was solidifying. 7 min later no ice cream. Okay now they're socializing. Unbelievable! I got my cone and it was liquified! read more

The customer service was terrible. They forgot to complete my order and forgot some of my food. Whoever is in the drive thru needs to be fired for their rudeness. Never again will I come to this location. read more

I remember when the Dairy Queen I used to go to in Georgia was the place to go prices were fair there especially for the food. The food was also fresh. The one in Jerome Idaho should be condemned. Not only are the prices outrageous the food is not good it's cold under cooked and it made me sick last night. I am over coming a stomach ache today to find out that. Also at the time before eating it our order was not completed. We got two less of everything and didn't even get our drink's with our meal's. How stupid do you honestly have to be. I think the owner should be investigated. He's obviously not staying on his employee's it's overall just ridiculous. That's it I'm not saying anymore. read more

Waited 45 minutes in the drive thru. the line was wrapped around the building. Ok, we were patient. Ordered three blizzards and we got stuck behind a guy who Bought like 4 shakes. That's it. we waited for him to get those four shakes for at least ten minutes. Apparentmy they pre-made our blizzards. They were completely melted to the point that we could only drink them, and there was so much candy they were disgusting. So we wasted $17. There were at least 6 people working and they still couldn't get orders out. At one point four women were just standing and talking. I would go hungry AND without ice cream before I gave this location my business again. I don't know why the Arctic Circle closes at 9 on a Friday. If they were open they could have all the business from these clowns. Terrible location. Edit: Their tone deaf public relations team hopes I give them a second chance. Nope. It was THAT bad. Arctic Circle over by Walmart is still excellent however. Our first choice when they are open. read more

Dairy Queen has great ice cream and lots of different flavors, but the Jerome location is always really slow. Today, the car in front of me in the drive through took 15-20 minutes for three ice creams! Much longer than usual! The employee was courteous, but next time I want a quick ice cream I won't be able to wait a quarter of an hour for my blizzard. read more

First off the drive thru person doesn't know the menu. Ordered moolatte an she offered midnight mocha I had to reiterate like 5 times blended coffee drink. I finally got my order right and they forgot an item, my moolatte taste like a chocolate shake with ice chunks topped with dripping melted whip cream.no coffee taste what so ever. I have now tried this dairy queen 2 times to be utterly disappointed horrible. Blizzards suck just go to culvers where u can actually taste toppings in ur ice cream instead of a needle in a haystack make drive to twin falls this isnt even par for a dairy queen read more

Service was slow. Waited way to long for a to go order. Kept pushing our order back. When ready had to tell them we wanted our order after it set up on the warmer for 5 min. while they filled the orders of customers that came in and ordered after we had. We were not the only upset customers today. read more

No matter what day, time of day, or size of order...drive thru is so slow! If you want 3 blizzards,expect a 15-20 minute wait in the drive thru on a Sunday night read more

Soft served ice cream tasted like whipped cream. It was not very cold. I ended up throwing it away. Awful!

Again dairy Queen in Jerome Idaho refused to accept my coupons for a free mini blizzard...even after I told them I had spoke with the owner personally to ask they accepted the same coupon....very embarrassing for my family and I after we were refused...i will be following up again with this situation...all other dairy queens accepted my coupons across the state except for dairy Queen Jerome Idaho...consumer beware!!! read more

On 3/27/2016 I took my kids through the drive through, It was about 5:00. We tried to order but the guy at the intercom kept getting it wrong. We ordered a crispy chicken sandwich combo with a small chocolate shake instead of a pop and then one of the burger combos. He kept asking us what kind of pop did we want, eventually a young woman took over and said that we owed $23. I asked her why it was so much and she said that the combo meals were expensive. The Meal's that were ordered were maybe $7 a piece. We left without our food. I was not impressed with the service and will not be going back. read more

Food is always great, but it is sooooo slow. I'm always at the window for 10+ min. I'm always given the ice cream first, so it can just sit and melt while I wait. read more

The food is too expensive, but the desserts are great. I've always enjoyed the blizzards, or really, anything sweet here, but the actual food is passable, but way too expensive. read more

I will give it one more star because the blizzard I got tasted great, but that doesn't make up for what we went through. Today, I went to Dairy Queen with my coworkers and got treated with the upmost disrespect from the employees there. I know me and my coworkers came in when they were 10 minutes until closing, but we literally rushed to get there after we closed the pool. So after we got to the place the first thing we hear is we are about to close. So we are denied service for an extra five minutes until they realize we are staying to eat. Then they denied us burgers, so we went with ice cream which is fine as well. However, we went to sit down and they turned the lights off on us. We asked to turn the lights back on, or at least where we were sitting, and several employees told us no and to confront the manager, but I could see she was already busy. So we went and ate our ice cream in the dark. We were out of there at 10:06. I am so sorry we made those employees stay an extra 6 minutes. read more