We waited over 45 minutes for a drive through order. Would have pulled out but was stuck in between cars. How do they allow this to happen? Awful read more

Ordered a small chocolate shake and received something other than a chocolate shake. Absolutely horrible attempt to make something soo simple. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Lafayette, Louisiana

See all

I didn't know it was a Dairy Queen vs. Burger King competition to see who has the worst service. Kaliste Saloom is running a closer race because there has not been a time I went there and did not have to pull up to get off the timer then wait an extra 10-15 minutes minimum. Now the one Johnson is just as bad. As soon as they took my money she asked if I could pull up because they were making some fresh fries. When I got my order the fries tasted like they were under a heat lamp for 5 hours on the cool side. I don't think I will go back to any Dairy Queen around here again. read more

The service is just awful. It takes them 30 minutes to take our order. With no one in front of us!!! We were the only ones at the drive through. It happens every time. Yes I waited because I'm like maybe they are short staffed. Giving them the benefit of the doubt. I'd like to continue to support them because I don't want to see another empty building. But it's like they don't want anyone's support. Cars continuously drive off as the line grew behind us. They turn off every single light most of the night to make it seem like it's closed earlier than what the hours are. The lights are even off for the menu and we can't read it so we have to shine a flashlight to read it. We started going to the ambassador location now. They are quicker and look like they want business. read more

I usually have zero issues with this place. We only get our Sunday afternoon splurge ice creams here so I cannot speak for the food. But today the service and the ice cream were terrible. I firstly got handed my strawberry shake which was covered in melting ice cream and what I assume was to be water. I had to ask for them to wipe it off and I along with my car were so sticky. Then I got a face from the drive through person. Then the next thing we ordered was a blizzard which she didn't turn over (and yes it was only one blizzard) because the entire thing was LIQUID. So I said this blizzard is melted. Which aren't they supposed to be turned over for this reason? I wonder why she never turned it over? Surprise. Then after all that, she closed the window before I paid. I could have just driven off. Lastly my strawberry shake turned out to be vanilla. Wasted money. read more

I have no complaints about the food. I don't care that they were joking about me that I kept coming around and buying their food. Or that a lot of the time that kept giving me the silent treatment. But on this last visit I found myself being told to wait and being totally forgot about. I said hello into the speaker and I said you can go ahead with your order. Sorry but I had enough of the strange interactions I was having at this particular restaurant. read more

Very rude and unfriendly staff. Management doesnt know how to do their jobs. I placed an app order at this store on accident and they didnt give a crap about trying to help me get my money back. The manager didnt even know how to help. How can you be a manager and not know how to do a very simple job? If you want dairy queen go to a different location. read more

3 days ago I ordered a 12" birthday cake for my little girl. Requested as much pink as possible. Much to my surprise the cake I had received was covered in red and looked like it had been sitting out for a while. Melting in the box. Her name was spelled wrong. (It's a very common name. There's only really one way to spell it). When I asked about the red, the clerk had responded with 'oh my bad bro' which was very annoying and I professional. They charged me for 2 cakes. I hadn't noticed till I was already home. When I returned to get it corrected, the SAME clerk who had dealt with me was absolutely ignorant. And was very difficult about it. Took almost half an hour for a resolution. Terrible customer service on his part. While I was waiting for someone to fix the error, I had ordered a simple cheese burger with fries and a soda. Took about 15 minutes. Which was annoying. The meat was burnt and the toppings were all over the place. It was SUCH a mess. Fries must've been old because they were cold. Soda was good tho. Over all? Terrible place of 'service'. Terrible communication skills. Not at all personable. Rude. The restaurant itself wasn't exactly clean either. Windows were dirty. Garbage over flowing in the dinning room. There was a pungent scent going on in there. This place needs an entirely new team of people who actually want to work. Will never come back. Will never ever recommend this place to anyone. Literally embarrassed that I even went there now that I think about it. 1/10 read more

The attitude is very bad. Said the package number, deliberately pretended not to understand, asked to order food in the store, order food in the store to understand? Discriminate against foreigners. read more

I'm pretty sure a four piece chicken strip meal means four pieces of chicken not two. The staff is mostly unfriendly and it seems the only thing good about this place is the ice cream. However I don't see myself nor my family going there very much anymore. Your stand a better chance at sonic with getting your order right. UPDATE - So after calling them to tell them to pay closer attention to what they are doing for other customers, the manager gave me a code to redeem my order again for free. Unexpected but at least it was a nice gesture. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Lafayette, Louisiana

Five star service, one star food So....I wouldn't normally write a review when my food was disappointing, but the service was exceptional. My cashier (her name sounded like "Arris" to me but it says Frenchshel on the ticket) was one of the most polite, positive, and helpful fast food workers I've EVER encountered. Like, if I were Mazen Grill, I'd hire her in a second. On the other hand, my food was flat out disappointing. I ordered the A1 double, which I was really looking forward to. On first glance, it looked like something that would come from McDonald's--the cheese was kind of saggy and the burger was kind of lopsided. I decided to reserve judgment and take a bite--wow, it was worse than I thought. Absolutely no flavor. Burger was barely warm. I couldn't even taste the steak sauce, so I opened the burger to check. I could see a steak sauce "stain" on the bread, but there was barely more than that. I would have been ok with it had the burger cost something around $.89, but at $5.19 it was definitely a rip off! That was just not even close to a $5 burger. Go to Hardee's if you want a good $5 burger. In sumary, our cashier was amazing. I wish her the best and hope she gets rewarded career-wise for her hard work. Food wise, I don't think I'll be going back, and Dairy Queen is normally one of my top three fast food places (along with Chick-fil-a and Hardee's). read more

Ordered triple flamethrower burgers and got doubles instead. Burger patties and bacon were cooked to death. The bacon cooked to the point that it was just crumbled bacon dust. All overpriced for a fast food burger. Now I remember why I have not been to Dairy Queen in many years. If you do go stick to ice cream. The food stinks. read more

This is a nice location, which looks clean and is relatively new. The staff is usually efficient and courteous and I've never had any problems with the service. The frozen treats are great, and I love the Orange Julius. That said, the food I've had is bland. This may be because I grew up in Lafayette, and am used to flavourful food, but if I'm picking up dinner and ice cream is requested, I'll pick up dinner elsewhere and drive through for ice cream. I understand there are a lot of people who have nostalgia for Dairy Queen and like the food, if your expectation is that it will be the same as other Dairy Queens I suspect you will be satisfied. On the other hand if you uninitiated to Dairy Queen, maybe just stick to the ice cream. read more

Might be the highest rated review on this store! This location was very friendly and clean, they had Butterscotch Dilly Bars, and the bathrooms were very clean. Easy to find, and the service was very quick. I would return here! Keep in mind this is "DQ the Fast Food Restaurant", not "DQ the Hometown Ice Cream Place" like in Rayne, Welsh, Eunice, or Opelousas. It's a fast food restaurant designed to move people in and out. The small town DQs are the meet and chat restaurants where they are a staple. For a fast food restaurant, it passes! For a community place, it lacks. read more

Worse hotdog I've ever been served. The hot dog looks like it's a week old. Taste like it too. When I complained of course they said if I came back to the store they would give me another. But the real issue is how did this ever leave the store in the first place. Did they think I wouldn't notice it under the chili and cheese???? Sad that there is no quality control. I'll give 2 stars instead of one because my blizzard was good. read more

Dairy Queen Grill & Chill - Old ass hotdog!!!! Won't eat that for sure. - Fast Food Near Me - Lafayette, Louisiana

The $5 meal is so good and plenty of it. We have missed Dairy Queen. So glad they are here. Very good food and lots to choose from. Loved it. Will go back every time we are in that area. read more

Dairy Queen Grill & Chill - Daughter susan and myself. - Fast Food Near Me - Lafayette, Louisiana

Excellent and fast service. I went in to get a Royal New York cheesecake blizzard and immediately the lady taking my order said we are out of graham but can make it without it . I said okay and got it anyway . Fast service and very polite. Recommend this location. read more

Best fast food in Lafayette it has taken over hot food quick order time and the shakes are very delicious and rambunctious almost as if they have a mind of their own. Going today to try the tenders and fries so hopefully that'll also be good.Tenders and fries basket was off the chain man inc a blizzard man this place is great even great service and fast and it's nice read more

Dairy Queen Grill & Chill - Fast Food Near Me - Lafayette, Louisiana

One of the worst establishments I've ever had the displeasure of entering. Smells horrible, looks unclean, and the staff is awful. The service was beyond slow, I waited 20 minutes for 1 order.. and it was cold. A tragic excuse for a fast food establishment claiming to be top tier. Clearly the owners of this place do not even remotely care about customer service. I will NEVER visit this establishment again, and I will tell everyone I know about my horrid experience at this Dairy Queen read more

This has got to be the hands down slowest Dairy Queen I've ever been too. One small blizzard ordered. 15 min of waiting before going to ask about by 1 blizzard. 10 min later. Still no ice cream. The ice cream will melt before you can get it. I got my money back and left. Don't bring your business here unless you got time to hang out for an hour The couple beside me said I should go check on my ice cream, because they had forgotten about their order. read more

They are rude, slow, and inefficient. I left without getting my ice cream I paid for because I was tired of waiting. Burger was OK, hot dog was awful on a stale bun. Will not go back even if you're buying. read more

The food is good enough. I do not recommend going in the store.It is staff by immature children(management included).On the visit I'm referring to particularly the lady taking my order turned around in the middle of my order to talk to another employee.Then turned back to me and I had to repeat everything. The store it self was filthy with no clean tables.I don't expect 5 star treatment but I place that isn't even a year old should not be filthy and run by children. read more

I would not recommend this place . After waiting 20 min in line our fries were cold and I bit into a chicken strip and it had a piece of hair in it. First and last visit to this place ! read more

If I could chose zero stars I would. Service is horrendous. We Waited five minutes before we were even acknowledged. Once the girl came to take our order she spoke to us in a rude manor. I could barely understand what she was even saying to us, she mumbled like a three year old. These people have zero work ethic and evidently have no training on customer service what so ever! I will never return to this store. read more

Not impressed. Ordered steak finger basket. Steak fingers were cold and soggy. Toast was cold.

Horrible, just terrible service. Been headed down hill since it opened. I enjoy DQ hope someone else open one up with better management.

First time there and not going back. But now I know why the lines are so long; the cashier, and other staff members, we're not trained on how to take an order. It look nearly five minutes for her to key in our order of four desserts. And that's with no special requests. Not worth it. read more

The food was ok, it was cold and took too long plus it was the wrong order twice. Too crowded as well even the wait time for ice cream only is too long. It was my first and last time going to that location. I will drive all the way to Rayne if I have a craving for Dairy Queen read more

This Dairy Queen sucks!! Those kids that work in there are not helpful, everything you ask them about something in there, the answer is "I don't know". There was water all over floor by the soda fountain, after I told one of the employees about it, to avoid a fall, she looked at me as if she really didn't care. I waited 30 minutes for a sundae, which was just ice cream with bananas cut up on top. The burger tasted as if they had just removed it from the microwave. I will continue driving to Rayne for better service and food. read more

I've been to DQ a few times in the past year. Not very familiar with the selections. As I pulled into the drive through I asked them to give me a second. After a minuet of looking over it with my friends trying to figure out what to get and who's paying what they asked "ma'am are you ready?" as a way to rush us. We were the only ones in line so I didn't understand why we were rushed. She then came off very sarcastic to me when I asked for ranch and her attitude the whole time just wasn't pleasing. Loved the mocha frappe though! read more