Waited 30 minutes to order in the drive through. pulled around the side in the second service lane and waited for another 15 minutes before I had to yell at the lady working the window and ask if my lane was open for service. She said it wasn't. So I had to pull around in the curbside service and was told to wait for my order. 5 minutes later I walked inside only to find as soon as I walked in, then they had started putting my order together. Crap management, crap service. Less than 1 star. read more

It took over 25 minutes to get the food. This is the worst service in all of New Iberia. Go to the chik fil a right next to it.

Whataburger? more like Whatabummer. There were only two people in line in the drive thru and they still took 20 minutes to get the order once we got to the window. The guy who was suppose to get our order never completed it and once the woman came they got the wrong order out. McDonald's tastes better than this. read more

Sometimes you have moments in your life where a certain something in your universe shifts and you start to think of things a little differently. When you meet the great love of your life, for example. There's that time before you met him or her, and then there's after. You start to think in those terms, or at least I do. That's a bit of a dramatic example but it's true also for when I discovered the fast food joint that is Whataburger. I had been here before for the patty melt (if you're a fan of this sandwich do yourself a favor and try theirs) and the spicy ketchup (always, always say yes to the spicy ketchup) but I happened to try a breakfast sandwich kind of by accident because I would have never ordered it myself. A coworker brought in a bunch for the office one day and my life changed, just like that. Are you ready for this? A piping hot cheddar jalapeno biscuit with a sausage patty, melted American cheese and a fried egg. A REAL egg. This isn't that weird cake patty of an egg you get at other fast food places. It is dangerously delicious and you must try it yourself. Before Whataburger breakfast sandwich-Boring. After-Yay! read more

Slow as the absolute fuck. How does a cheeseburger take 10 minutes to make? I literally threw up in the drive thru at how slow everything was. read more

Polite worker but it took 27 minutes in the drive thru with only 4 or 5 cars in front of us. Fries were cold.

Service was vary bad they were supper slow and took 4 hours to get our food...............................

She ain't fancy... But does she need to be? Sometime you just need that easy hookup... That quick fix to scratch the itch and get you breathing deep again. Something yummy and a bit greasy around the edges. Dripping out the corner of your mouth saucy. Chargrilled and smokey lovin' Fast. Easy. Delicious, Cheap. Wide variety. Huge portions. Breakfast for 12 hrs a day. and. its. open. 24. Hrs. Geez people... Don't come to a place called Whataburger and expect fine dining. This place is grubalicious. But why anyone would give this place less than 4 stars is beyond me. She ain't fancy, but she's still a lady. BTW - this was my first time (blush blush) And I'm hooked. Miss ya, babe. See ya soon. read more

This is the worst managed & crew of any Whataburger I've been to! 6 or 8 crew members and it takes 15-20 minutes for 1 simple order??Burger was cold & bun looked like it had been run over with a truck! Fries were cold & undercooked! I've been eating at Whataburger for 50 years all over Texas & a few in Louisiana, THIS WAS PROBABLY THE ABSOLUTE WORST MEAL IVE EVER HAD AT WHATABURGER!!! read more

I would give this place 0 stars but its making me pick something. I waited so long in this damn line by time I left I wasn't even hungry anymore. I was the the only person in line lady opens the window and asks me what order was mine. 10/10 would not recommend. id rather eat at home using an easy bake oven tbh. Wow, whatawait. Good thing they are opened 24 hours cause baby thats how long your gonna wait. read more

When we find a Whataburger we stop and enjoy an awesome burger!! Staff is very courteous and helpful. Service was fast and the place is very clean. I will be back next time I am in town. The only downside is the bathroom facilities. Restaurant Capacity is around 80 with one toilet for ladies and one for the men. So you may have to wait inline to go to the bathroom. read more

Probably the most rude service I've seen at any Whataburger I've ever visited! More like A Krystal burger in the French Quarter. Don't bother stopping on the way through, wait until the state line. They don't deserve to wear the Orange! read more

Ordered via the Whataburger mobile app ahead of arrival. Got there 2 minutes before the estimated pick up time and no food. The manager denied receiving any order in the system even after being shown the order receipt in app and the credit card charge. They are unapologetic about the screwup and claimed that it must have been the phone that was used to place the order somehow "lost signal" so the order never went through-because their system is "functioning as it should". He never offered an explanation as to why the same phone was able to submit a credit payment for the transaction that Whataburger took but somehow the food order sent simultaneously from the same phone " lost signal". After trying to reason with the manager for 25 minutes without a resolution, the manager states that we should place and pay for another order. As far as the order that we already paid for, he suggests that we take it up with our credit card company! So we left without the food we paid for and now have to spend more time to file a claim to get our money back! Imagine that! Errors happens in life and with technology, but when presented with sufficient evidence and given an opportunity to fix the error, the manager's unreasonable response made the situation worst. Calling Whataburger customer service only reached a sympathetic agent who were unable take immediate action to issue a refund. She was only able to record the incident and file a claim for us. Her comment was "if you don't hear a response from us in 72 hrs, give us a call again"-- who has time for that??? We opted for fast food while traveling late at night because we didn't have time to stop at a proper restaurant. We opted mobile order because we wanted to get back on the road quickly. As if wasting 25 minutes without food and loosing $30 is not enough! read more

This place lacks in decency. We went here because it was the only place that was open at 2 in the morning, and we were not happy. The food was not that great compared to the daytime hours, probably because the workers did not want to be there. They were rude and lazy, they had no ice in the fountain drink machines, no sweet tea, everything was out! So next time, for a late night hunger, I'll just eat my feet instead. read more

Whataburger - french fries and hotdogs on a table - Fast Food Near Me - Lafayette, Louisiana

Food is great and staff is super nice. There's a little wait time for your food but it's because they cook it fresh to your order! It's great they also have this spicy ketchup that's super delicious on their awesome fries! And prices are great! read more

Our 1st time here at Whataburger.....OMG if they had SoCal locations, we would be in trouble. Everything was DEElicous. The service was exceptional, very friendly & efficient. That Monterey Burger..OMG. Perfection in any way. We stopped here for lunch before getting on the road back to California, it was so good we stopped for dinner too. read more

Nobody at registers when I came in. The girl who came kept repeating herself, but it was probably due to the fact she was forgetting what she was saying while she was joking with other employees. Didn't take my order correctly, but no worries. There wasn't any tea at the drink station. I was a little disappointed at first to say the least. However, the staff was extremely friendly and courteous as I come to expect from Whataburger. I have to say the food from this experience was top notch. It was without a doubt the best patty melt I have had in years. I love my Whataburger and I can't help, but say how the food impressed me. Whataburger was actually my first job. So trust me I know what I'm talking about. I will say I never did get the tea to the front section, but I did over hear the staff saying how it should be out there but a manager told them to keep it behind the counter. I don't get it, and it really goes against everything they're supposed to do. Especially since there is a big gap on the counter where it is supposed to be. Whatever, the food was great and that's what really counts. On top of the overly courteous staff, I definitely recommend this place. Love it through and through, and can't wait for another patty melt. read more

Whataburger - Service is ehhhhh at first - Fast Food Near Me - Lafayette, Louisiana

I love Whataburger! However, this place is shit. Wish I had been told that I would have been told it would take 20mims to make a biscuit. Had I know I would have order something else but they don't tell you that until you pay for it. Corporate needs to put some boots in asses! read more

usually a 10/10, but man oh man this time we waited 20 minutes. fries were cold and y'all the hashbrowns were just not bussin as per usual. we'll be back but be better not sorry. read more

I just want to say the burgers are great... the steakhouse is off the hook and Coke is crisp but every time I order a large fry it's half full... read more

Whataburger - Large fry? - Fast Food Near Me - Lafayette, Louisiana

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Gets the award for the worst restaurant. Meat on the burger was pink and cold. Bread was stale, fries were cold & cashier was lethargic. I actually never seen someone so lazy. Will never go back to this restaurant. read more

No wait time at all (the place was empty). We should have taken the hint-hint (go where the locals go) but The staff was very friendly knowledgable and even offered suggestions. The fries were not hot (Luke warm). However we told the friendly waitress and she quickly had them fry more. Which were hot. Now our burgers were cold but pretty good I like my food all at once. The pies taste like (excuse my language (shit). Hot burnt shhhht. Well there goes our review eat at your own risk. read more

I asked for a burger dry and specified no mayo, ketchup, or mustard with a water No ice. I got an ice water, the burger was meat and bread... read more

This place was terrible. We stood in the resturaunt for 10 minutes and the people in the kitchen saw us, but never said anything or helped us. Then people walked in behind us and they immediately helped them. I do NOT suggest going back here. read more

We waited in the drive-thru for 25 minutes, only to get the wrong food in our order. Yelp says this review is shorter than most so I'm typing more so it will be posted as an actual review. The wrong food after nearly half an hour in a drive-thru. Not much more needs to be said about that. Spend your money elsewhere. read more

The last few times I've visited this particular restaurant I have received sub-par service, consistently. Today set the bar for the worst service I've ever had. I walked in and wasn't waited on for at least 5 minutes. The manager approached me and asked what I wanted to eat- then the cashier slowly followed behind him to take my order. She was very rude, and obviously personally upset that I was doing business with her company. There was a small group of people in the dining area that were loud and obnoxious- and they were harassing the manager about not getting one of the group's girls her "check" in a timely fashion. And- to top it all off, my fires were cold and stale, and the chicken was tough and also cold. Until the management of this place does something about the people they hire and retain, I will stay away from all of the What-A-Burger restaurants. Poor customer service is not acceptable and should never be tolerated in any business. read more

I'm not a big fast food eater but I love Whataburger and over the weekend, my husband and I wanted to stop there to pick up some lunch. The food was good, don't get me wrong but that will be the last time I go to this location. I don't know who the heck is training these people but they have the worst attitudes I have ever seen at a fast food restaurant. I almost bit my tongue off trying to refrain from telling the woman working drive thru that she needed to straighten out her terrible attitude. There is no excuse for smarting off at someone when they ask a question about an order and then not saying a word when they drive up to the window. Lose the ghetto attitude and show some people respect. If you can't, then you don't need to be working with the public. I will be going back to Whataburger but I refuse to at this location. read more