This was the worst ever. We never even got our food. We just left. Wasted money and time and we're still hungry. No one was getting their food. The poor people working there. What a nightmare. The lady stuck her fingers all in the baskets, just left them sitting there, the only cook took forever in the bathroom. We were disgusted and wouldn't have eaten it anyway. America is just getting worse all the time. read more

I would give this place a half of a star if I could. Place is full of flies, dirty restrooms, onions rings were burnt, burger was dry. The half of a star is for the nice guy at the front counter. Couldn't even eat the burger. Hopefully we don't get sick from what we did eat!!! If you're driving by..... keep driving!!! read more

Dairy Queen - Burnt onion rings - Burgers Near Me - Plains, Texas

Padding through on our travels. Nothing spectacular. Food chains should be consistent. Burger was cold but onion rings were good and hot. They are very busy talking and cutting up to pay attention to the customers. There was one that seemed to try. Needs a deep cleaning. Ice sundae was pitiful barely get enough topping to call it a sundae. Hire some mature customer focused employees. read more

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It's after all one of the few options around here. On our way to Ruidoso we had a quick stop here to grab lunch. We used the drive through and the lady told us we need to wait for a few min to get our food. I saw some other reviewers complained about it but it sounded completely reasonable, given the fact that it took us only 20 sec to get to the window from the time we placed our order, they brought our food to us in the parking lot after almost 10 min. We got the family meal. A whole bunch of fried chicken tenders, fries and toasts. Everything was just average. Nothing especial. My expectations wasn't that high so I think I was almost satisfied. Given the experience and quality of food, I think 3/5 is fair. read more

Dairy Queen - Burgers Near Me - Plains, Texas

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Took 20+ minutes to get our food - there was only one worker in the kitchen and she couldn't keep up with even a very slow stream of customers. The counter clerk kept apologizing to people. Then she mashed our burgers flat so that the buns were paper thin. Why do that? The actual ingredients were decent. read more

Left order sitting on top of heat lamps. Waited while it sat there for several minutes. When received was in correct. Did not offer to correct and said I was wrong read more

We stopped by on our way through town and everything was delicious! The burgers were delicious, the chicken basket was hot and delicious. The service was friendly and fast. If we ever come back this way, we'll definitely stop again. read more

We stopped here on the way back for Ruidoso. While eating looked at the reviews - I don't know how it was 7 months ago, but none of the things in those reviews were true for our visit. The staff were attentive and friendly. The bathrooms were clean. The restaurant was clean. The food was good. read more

Service sucks, I ordered 2 ice creams and the party of 5 behind me got there's before my girlfriend and I did

The service was excellent. I had the grilled chicken sandwich add cheese and the nachos. I love their nachos. They fry their own tortilla chips there and I love the cheese they use. read more

The service sucked, I waited about 2 hours to get my food because of these teenagers cussing and talking, then I heard one teenager say "nicotine" in their sentence. Not good at all. read more

The process to order food was troublesome. The individual at the register had bad communication and made the scoring difficult. Had to reorder multiple times and nearly got a completely different order multiple times. read more

Sat at the drive thru menu for like 10 min and no one ever greeted me. Pulled up to the window and waited a few more min before someone finally acknowledged me lol. To bad this is the only fast food restaurant in town, and I'm picking up dinner for a hungry crew, or else I would have made like a tree and got the heck outta here long ago! At least the food came out in a reasonable time, and I got a blizzard, so add 1 star for that. read more

Wow, what horrible service. I pulled up to the drive through on my way through Plains. After an over 10 minute wait at the order station a rude voice comes through and acts as if I'm inconveniencing her. More rudeness at the window to go with my cheese burger without onions that had onions and no cheese. With a screwed up drink order to boot. read more

I am truly reticent to give such low scores, but I have to say this was a bad bad experience all the way through. Placing my order, the young man was clearly unhappy and didn't want to be there. My order took a long time. Honestly, don't mind that part as I was thinking that meant it would be cooked fresh and not sitting under a burner. The hamburger was actually cold in the middle and the buns were cold, as if they had been taken out of a fridge. The fries were not very warm, and mostly limp greasy potato slabs. Just terrible. Flies were everywhere. I've been to Dairy Queens all my life (51 years old) and this is by far the worst I've ever been to. As Paul Harvey would say, and now for the rest of the story. You see, I was travelling from Fort Worth to Ruidoso, a trip I have made many times since my mom lives in New Mexico. I have stopped at various DQ's along the way, but this was my first time to stop in Plains. I called my mom as I pulled out of the parking lot and said, "hey mom, I stopped at the DQ in Plains." That is all I said, ready for her quick comment? "Oh no honey, that is a terrible place. We stopped there once last year and the burger was cold, the fries were greasy and uncooked, the place was filled with flies, and the staff were unfriendly." Touche mom. That is all. Not recommended. read more

This was the perfect place to stop during our road trip. The employee was really nice and gave us hot, fresh food in 5 minutes!

They never answer the phones. You can drive by a minute later and no customers are there. This has been going on for over two years now. This place was pretty good when we moved here but now we can't ever order over the phone anymore. read more

if it were possible I'd give this place zero stars, I waited in line at the drive through for 10 minutes and then another 5 at the window and not a single employee came, Honestly what are your employees doing the store was dead I didn't see a single customer in the lobby read more

Disgusting! Do not stop here!! I'm sure they have moments where they are slow. They need to take that time and clean, especially the bathrooms! They deserve negative stars!!! read more

We love Dairy Queen, but this is one of the worst I've been to. Here were some of the problems we had: Difficult to hear at the drive-thru speaker. She evidently couldn't hear us either, as we had to repeat multiple parts of the order. There was one person ahead of us at the drive-thru. We waited about ten minutes for this person to be waited on. Then, we waited another five or ten minutes at the window ourselves. We ordered a mini Blizzard, a medium Blizzard, and a large Dr Pepper. We were given two mini Blizzards and a large Dr Pepper. To their credit, when I brought this up, they corrected it by letting us keep both mini Blizzards and getting us the medium Blizzard quickly. However, the two mini Blizzards were not turned upside down per standard Dairy Queen policy (and for good reason, since they were melted and soupy). The person helping us had to ask her co-workers two different times to quiet down. They were evidently having a party in there from all the laughing we heard. I also observed a couple of other employees who appeared to be just standing around doing nothing. If they got busy, maybe we would have had our Blizzards more quickly and not melted. The person helping us took the Lord's name in vain. The next time we go through Plains, we will probably not stop here again unless we're desparate. read more

Waited 30 mins for my order. Everything was made wrong. They sliced up a hamburger patty to fit the kids meal bun. They sliced the grilled chicken so they could only use half of the chicken breast. Gave me chicken strip basket with no gravy. When I asked they stated they ran out of gravy. I asked to get my money back and the guy stated "I know you waited a long time for your food, so I'm going to give you a full refund and you don't have to bring the food back." He left and brought a young girl (last name sounded like Hancock) to complete the refund. She asked me what was wrong with the food. I explained what was wrong with each item and showed her the cut up patties. She rudely stated "that's a regular patty." When you can clearly see where they cut up the patty to either save on patties or make it fit to the bun. The guy worker tells her "just give them the refund, I told them I was going to give it to them." She was very upset and stated "go get and bring me back all the food" and tried to keep my debit card. After I put out my hand so she can return my card she hesitantly gave it back. As I started walking back to my car to get the food she shouts"where's the rest of the food." I responded with "do you want to come with me to get it?" And she stated "no, you go get it and bring it to me!" I wasted 50 mins at this place and all for nothing. Their restrooms were also extremely dirty. Men's restroom had poop all over the toilet and floor. Dining area was completely filthy. The older lady cook had no pride in her work. Even though this is the only fast food place in town, don't waste your time and keep driving to the next town. My kids stayed hungry and our drive time increased because of this delay. read more

Unfortunately I did not read reviews before stopping here. It's a Dairy Queen, never had a bad experience there before. This one is terrible. I stood at the counter for 5 minutes without being acknowledged by either of the two counter girls 2 feet away. They finally took my order, and I waited about 10 mins to get it. The fries were raw and I sent them back. Got new crispy fries, and the chicken fingers were good. The beverage station was filthy, sticky, and gross. No paper towels (or air dryer) in ladies room. Worst DQ I've ever been to...oh, and no 5 buck lunch :( read more

Just had a CheeseBurger and fries and it was as good as any I've ever had from a DQ. I live in Plains and avoid it normally due to to how crowded it is but I'm glad I went. Good job. read more

Stopped by this place to grab something quick to eat and was pretty disappointed. I ordered from the drive thru and was told to drive around and park while they made my order. I had ordered something simple from the main menu and I had to wait 10min for my food. I thought it was ridiculous, skip this place. read more

A/C not working, no ice in the soft drink dispenser, 30 minute wait for food. No paper towels in restroom. Many tables not cleaned off. To be avoided. read more

The lowest score I can give. This one star is for the friendly staff. Given the condition of the store they to work in, they were polite, gracious and friendly. The store is awful!! Disgusting and stinky. Waited 15 minutes for my order. Others had been there longer. Ladies room has a broken toilet and smelled to high heaven. Don't stop at this one! read more

30 min Wait in drive-through line for them to say that the drive-through was closed and to come inside messed up on our order several different times do not recommend for anybody to shop there or eat there or anything read more

Dirty floors, flies inside, overcooked burgers, no ketchup in dispenser, no napkins, no straws. Free wifi. They might be short an employee but this is not their day. read more

Where do I start? Food was good for DQ. My fries and burger were good. My wife's white grazy looked like water. She didn't eat it. My cone was gross and tasted old. I've never threw out ice cream but this time I did. The cleanliness of the restaurant was horrid. FLIES EVERYWHERE! And I mean everywhere. The whole restaurant looked like it hadn't been cleaned in forever. The restroom stunk so bad. I actually covered my face with my shirt. The guy who walked in after me walked back out gagging after he went to use the toilet. They went and cleaned it after he complained. If I had read reviews about this place we wouldn't have stopped. Dairy Queen should take these reviews seriously and take their name off that place. read more

Horrible! It Stinks, flies everywhere, nasty inside and out, rude staff! I'd drive to the next town if I was you, I wish I would have! I stood at the register no kidding 10 minutes before one out of the 4 staff acknowledged me. read more

I have worked in customer service since I was 18 years old so I know about how difficult some customers can be. I've lived in plains all my life and have always loved dairy queen. There was a time when I can say it was the best as far as the food, cleanliness and the employees. But now it's pathetic. I honestly don't know how this place is ignored or overlooked by the corporate office. I was still a frequent customer and tried to support it even though I noticed the standards weren't as high as they used to be. The main problem is the MANAGER!!!! I don't know where they found her but she is the rudest most fake employee they have. And with her in the lead it's no wonder this place has gone in the toilet. I drove up to pick up my called in order (getting someone to answer the phone is a miracle) I let her know and she was the sweetest thing "honey" this and "sweetie" that... She gave me my order, two burgers drinks and fries and I handed her my debit card. She swipes it and IMMEDIATELY her attitude changes... She looks at me and says rude as hell IT DECLINED! I reached for my card and she tossed it to me thru the window. I let it go and apologized and said I would have to go get my other card and asked if she wanted me to leave the food until I came back to pay. She looks at me and rolled her eyes, stuck her hand out waving her finger at me and says "I'm gonna let u take it but you BETTER BRING ME MY MONEY!!!!!" I was tempted to throw the food in her face but I said I would be right back and she repeated her statement but louder. That was it... I admit I was rude back and told her I didn't need to steal two dry burgers and fries and drove off. I called my bank and asked why my card was declined and they said they stopped the charge because they had been getting complaints of "suspicious activity from the merchant" (DQ) so he said for me to have them run the card again. So I go back and park in the drive thru and she sticks her head out and sees me. There was a car in front of me and I'm not exaggerating I waited almost 20 minutes waiting for her to stop talking to this person before they drove away. As I drove up there's loud music playing and she's dancing around like an idiot, reaches out and I told her to run it again. She did and I reached for my card and AGAIN SHE THREW IT TO ME! at this point I drove off. That night my son was begging me for a Sunday and I didn't want to go back but I thought it was night time and surely she was gone... WRONG! I get to the window and her daughter who is just as hateful as she is tells me I need to leave and can't go back because I was rude to the manager earlier. I just had to laugh at the whole situation. This place is a joke and I can't believe it's even open due to the way its run. It's disgusting. I work at a convenience store and have people come in that are passing thru that are treated just as bad. It's really sad because in this area you have at least a 30 min drive between towns. I love my town and this place makes frequent travelers drive thru without any desire to do anything but get to the next town as soon as possible. If I could give zero stars I would. They probably did me a favor. It was only a matter of time that I would probably get food poisoning! read more

I'm from Plains and I have no qualms saying this is one of the worst establishments ever! It is filthy. All the tables are dirty, the restroom are disgusting, there are flies everywhere. It takes 30 minutes to receive a "fast food" order whether you are dining in or going through the drive through. For food that is not preheated, it is still cold! The service is not good at all. They are often out of food, drinks, ice cream, cups, steaws, etc. It has consistently gone down hill over the years. We only come here when my daughter is desperate, but even then we are better off driving the 15 minutes to the next town over! read more

We stopped here to eat lunch at 11:15 fries were cold like they were saved from previous day.Onions were not cut just placed and very thick awful awful and it wasn't even packed they had time to cook fries.Never again will we stop here again read more

this place is a beat up dirty mess. 7:30pm, Sunday, 10 people eating 3 employees. we were in there 15 min and were never even acknowledged by the staff. no hello, no we will get right with you. NOTHING. tables were dirty, restrooms were a mess. WE DRIVE THIS CORRIDOOR OFTEN AND WILL NEVER GO BACK. read more

We waited over 30 minutes for a blizzard and dip cone and the new girl with red hair is very rude and gives attitude to all the customers and her staff. She doesn't flip the blizzards like you are supposed to and she makes them so wrong Another person ordered chicken strips and it took them almost an hour to make them which is ridiculous. The one star is for the only person that is willing to be nice and actually work. overall, I don't recommend eating here. try lalitos or allsups! read more

we were from out of town and stopped here for some quick blizzards. the employees were so, so nice and when an order was wrong, they immediately corrected it and went an extra mile for us. appreciated! glad we stopped where we did. read more