Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

The Drain Man Don came on time and explained what he was going to do on the fix on my plumbing…read more Don was very knowledgeable and explained what part were changed and how the newer technology parts worked. Don is also friendly and I would recommend this company or at least check on his pricing comparison to others. Don is a A+ rated professional and will call this company when I need a professional plumber.

Excellent service and work. Patrick came out for an estimate on same day requested and arrived the…read morenext day to complete the work. No price gouging! Straight forward. Paid a fair price for labor & materials for my catchment repair. Friendly, professional and great communication. Mahalo!!!

Great surprise. I tried many businesses in HI and the majority is non-responsive. Patrick came…read moreright on time and provided me with the estimate immediately. The level of professionalism is amazing, plus communication is just the next level. Rare gem on the island. Def recommend.

Aaron is amazing. He was prompt to respond and was able to provide next day service. He replaced…read moreour broken water heater. He was able to look at a few other things that we needed work done for our remodel (replacing old connections, removing toilets etc) he came the following day to take care of that as well. Highly recommend him and we will be using him for all of our plumbing needs.

Aaron was excellent! I was a bit worried about someone coming into my home while I was at work…read morebecause my mom is elderly, and I worry about her safety. But Aaron was patient and kind with her even though she kept talking to him while he was working. Even my brother was impressed. He was watching them on our security cameras and told me to watch a certain time because he was impressed with Aaron. I'd definitely hire him again. He's professional and has a humble spirit.

As you can see from my prior review, my earlier experiences with SMART Plumbing have been happy,…read moreand they became my go-to plumber. This week they trashed all that goodwill, and I'm genuinely shocked. I called Thursday morning about a stopped-up kitchen drain. The very polite, British-sounding man who took my information (possibly an outside phone message service) said he would pass it along and asked me to text a photo of the problem, which I immediately did. Then... silence. Usually they're pretty fast about getting back to me, even if it's to say they won't be able to come out for a day or two. So on Friday morning I called again. The same polite gentleman again promised to relay the message, and to tell them this was my second call. Then... more silence. In desperation, that afternoon I went onto their website and used the chat feature. Here, someone did respond, telling me that they had no plumbers at present and were trying to hire someone, but for now "we're at a standstill." I apparently would never have known this without using the online chat. So far as I can tell, I would have been left dangling indefinitely. When I asked why they couldn't have their phone answerer tell people they are temporarily not booking jobs due to staffing issues, the person chatting -- definitely a live person, not a bot -- had no answer other than an apology and a "mahalo for your past business." Come on folks, this is ridiculous. It ALWAYS works better to tell people the truth. I may try them again sometime, but not for a while.

Strange business service. Wanted all my information but could not even just get a quote to replace…read moremy water heater. Seems to be banking on homeowners desperation vs. Proactive repairs and replacements. Very strange!

Prompt in returning my call. Olivia was professional and communicated their process and prices. The…read moreworkers were quick and knowledgeable and answered all of my questions.

This is a WAY overdue review. These guys are AWESOME. I had a sewer pump station die after 20…read moreyears. This was a few days before I had a whole house full of guests. I call Daryl and Sean. They came immediately and realized that both the pump and the backup pump had failed due to a rope degrading and getting caught in the pump motor. When they built the house, they didn't install grinder pumps. The most heavy duty grinder pumps are Liberty Pumps. I was going to have them sent in by FedEx overnight, but Sewer Solutions had them brand new from another job that were provided to them for a large commercial job that really needed even bigger grinder pumps. They sold me two, 1-hp Liberty Grinder Pumps at their cost plus shipping. Instead of waiting even 2 days to bring them in by FedEx (these are about 40 lbs each), they brought them over the next day with a standby electrician to wire everything to code. If I could give these guys 10 stars, I would. Fast, honest, hard-working and fair. THE BEST EXPERIENCE I'VE EVER HAD WITH A REPAIR OF THIS MAGNITUDE -- HANDS DOWN!

Expensive, terrible communicator and acts like they don't really want your business. I don't know…read morehow companies stay in business when they are so rude to customers.

Did our Solar Hot Water System. Superb craftsmanship. shows up on time polite and respectful…read morestaff. was able to accommodate us in a timely fashion.

After multiple attempts by a different company to fix a backed up drain, I called Judd at Big…read moreIsland Drain Cleaning. He was very knowledgeable and was able to fix the issue quickly. Whereas the previous company initially charged me $1800, Big Island Drain Cleaning charged me a fraction of it and actually fixed it. If you have a clog in an older house with cast iron pipes, this is definitely the company to go with.

Judd & his staff are excellent, honest & forthcoming in their immediate response & service! I had…read morean issue but they were back at my home the following morning to repair it! That's excellent!

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

Jeremy from Steve's Plumbing on the Big Island was on time, super friendly and knowledgeable. He…read morestayed for quite awhile to see what was going on with our AC and provided several options to repair or replace. I was very impressed! I am now trying to decide what to do, repair or replace but overall the service was excellent. Even when I first called to schedule an appointment, the person that took my call was very nice, helpful and super organized. Thank you so much!

Amazing professional service the very BEST Honest supportive…read moreand efficient. You could not ask for more

Communication is inconsistent and they don't return calls/texts in a timely manner or at all! No…read morewritten estimate. They charged much more than the original verbal estimate and I called them back for the work that they did but was still dripping, not working, not the product I requested! They recommended more work above the service requested but they haven't even fixed the work they did. They took undue advantage of me and relying on ethical workmanship. Very disappointing and I recommend against!!!

Thank you to Chance for coming and fixing my bathroom pluming problems for a low cost. I definitely…read morerecommend Emergency plumbing and solar for any of your plumbing problems. Don't forget to ask for chance.

I have mixed reviews. We had a water pressure issue and the plumbers came by and fixed the problem…read morethat day. We were impressed by their work and honesty. Then 2 days later, we had a leak. I called to see if they can come back. I was put on hold while the dispatch went to look to see if anyone was available. I waited on hold for 10 minutes, then got disconnected. I tried calling back a few more times and it now goes straight to voicemail. WHAT?! So, now on the search for a company that is more responsive.