called for an estimate and John got back in reasonable time but his telephone manners were very poor. He made assumptions without first asking and then asked irrelevant questions. He also failed to appreciate the fact that he needed to send someone out to get a proper handle on the problem Instead he insisted on pictures, even though the plumbing is still newish and no issue is readily visible. It had been installed slightly out of alignment, which will never be clear from pictures. Honestly don't know how he is as a plumber, but as a business person he leaves a lot to be desired. read more

I normally don't say anything when i have nothing nice to say, but I draw the line when I know I am getting ripped off. After not honoring their advertised 'Residential Emergency Service Plumbing', I had a leaking external pex line, they told me they couldn't get to the job done till the next day. I had to send 2 reminders the next day for them to come take a look at the active leak and the job consisted of a simple cut and adding a pex coupler. The 2 pex crips and coupler easily less than $10. As a professional plumber, the labor should have been less than 30 minutes. They quoted me, $400!!!!!! I feel they did that because they new I was on the mainland and a property landlord. I would never take advantage of people like Emery plumbing tried to take advantage of me...what a shame!!!!! read more

Would not recommend Emerys Plumbing called them to fix a water heater and they said they would be here waited ,Then they called me to say they had a emergency so they would come later so I waited ,,they called me back and said they would be at my house in 45 minutes Waited and waited .Then they called back again and said they would come at 6pm so I waited again ,Then they called back and said the boss said they're not coming . What kind of professional person is John making his workers call instead of him ,I'll never call Emery's plumbing ever again!!!!!! read more

I found Emery to be extremely honest and skilled in helping to choose and install the best water heater for our home. This turned out to be a pretty complex job with the space selected but the owner John and his crew worked through all the issues and the unit is working perfectly with hot water at a much lower monthly cost. Thanks! read more

Plumber John and his wife Christine were so helpful and friendly. John came up on a Sunday to help me with an emergency plumbing issue. Then he came back just a couple of days later to do a long-standing water heating issue that I wanted corrected. John lives off the grid himself so he understands catchment and solar energy issues. Everything is running smoothly now. I would recommend these guys in a heartbeat :-) read more

I can no longer recommend. Service has become lack-luster as John now has workers completing jobs with little to no oversight. Caught one of his employees peeing on our lilikoi, which we pick and eat. Good thing I saw it or we would have picked pee'd on fruit. We've seen a decrease in workmanship as well. Yes, the work is guaranteed but the price of the job doesn't match the quality any longer. read more

Emery plumbing is amazing! My mom had a problem with their solar water heater, we called emery plumbing, John came over within a day or two, fix the issue and explained everything clearly and politely for my mother who is hard of hearing. I for sure would recommend them to anyone read more

Called for an appointment, got one, then on the day they are supposed to show-up, they cancel. Seems like they know how to book an appointment, but keeping it is a problem. Not a very professional way to do business, especially when you carve out a day, waiting for them in vain. read more

It's rare to find a professional with this level of skill anywhere, much less small town Hilo. With decades of experience he's perfectly able to handle large scale projects, but John is willing to do things like replace a hot water heater with a day's notice. On top of that he's happy to entertain questions while working, and has a million great stories. Believe the hype people! If I could take him with me for all my future plumbing needs, I would. read more

We hired Emery Plumbing to complete commercial plumbing for our coffee shop and couldn't be happier with the results. John and Christine were very communicative throughout the project. They were both professional, and the price was worth the quality work that was completed. It's obvious that John and Christine really care about their customers beyond the standard work relationship and want to see them succeed. Honestly, if I could give Emery Plumbing 6 stars I would! I can't recommend them enough. read more

By far the best plumber in Hilo! John is incredibly professional, knowledgable, and personable. I purchased a home about 6 weeks ago that didn't have hot water and the hookups needed to be moved. I waited for 5 weeks for my contractor to not do anything so I called Emery Plumbing a week ago (Wednesday) and he came out and checked out the project 2 days later, had a quote 2 days after that and had me on the books for this week! It was a two day project, he brought out his guys and they got it done in the estimated time frame! Everything works great and we are so thankful to John and his guys for getting our hot water installed! If you're looking for professional service, give them a call! read more

Very rude, cut me off because I am a facility maintenance company. I do work with 100's of contractors on all of the islands and do not have a problem. Rude and unprofessional. read more

Great business, highly recommend these guys, thank you so much for your work John! You do an absolutely amazing job!

John is the plumber to call on the East dide of the Big Island. Inside, outside this is the guy I trust, He knows his business and he does Gas Lines too. read more

had questions about my rinnai and how to troubleshoot. John returned my call promptly, was most kind and helpful with information about what to check and how to troubleshoot. he was honest and like a teacher, was patient, listened, and gave instructions so that I could learn more about how my on-demand water heater works. I managed to solve the problem with his help over the phone. BIG MAHALO JOHN!! noelani read more

It is hard to put our experience with Emery Plumbing into words. We are buying a house near the lava field in Pahoa, but contracted for the work while still in California. SO2 had badly compromised the major plumbing components as well as the gas line. They provided us wonderful guidance as they explained alternatives and relative costs. We elected to purchase a demand LPG water heater after John explained why it was superior to electric and dampened our fear of LPG. We initially decided to go with an outside heater, but after John surveyed the job, he explained why an inside heater made more sense and we changed our purchase. John also suggested we put in new gas lines and proceeded to add the appropriate valve and did an immaculate job running the line overhead and created a work of Art fastening the heater to the building. He sent pictures and video, and identified that the old line was so affected by the SO2 that it was a miracle there was no fire or explosion previously. Christine runs the office and is a user friendly consummate professional. John is clearly a talented plumbing artist with great creativity and technical skills. They did what they promised and then some, showed up on time and never complained about how troublesome the job was. We know their team took a lot more time than they expected for this fixed cost job, and they never complained. We cannot ever imagine using another plumber in Puna. It is a shame the scale only goes to five stars. They clearly deserved more. read more

I hired Emery Plumbing to do a water heater instalation in Janaury of 2016. They showed up with a third worker (never expalined why), did sloppy work (left behind cut copper pipes, drilled permanent holes in my bedroon wall, and provided an illegble parts invoice. They also left the job with an unsed copper pipe that I was billed for. I paid them a deposit and there was balance left over. I asked for a refund, but was told my money had been spent on taxes. I was finally issued a refund but only for half the amount left over. Apparently this violated their no-refund policy. I assume they are keeping the balance of my moeny for future work which will never happen. Poor customer service. I would not reccomend this business. read more

called this plumber up he said he'll call back in an hour never bother to call back..