I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

My HVAC was having issues keeping up upstairs, and insulation was pretty thin in my attic (there…read morewas one bay with none at all). I decided to call Koala to get a quote. The quote: they were pretty backed up getting one scheduled, but once we did, they arrived when they said, communicated well, gave a reasonable price, and let me know about an NES rebate that would pay for nearly half the cost of the job! With the rebate, it was a no brainer to proceed with the work. The work appointment: communication around the appointment was a disaster (this is the minus 1 star). The first time they showed up on the wrong day. I was at work, so the install didn't happen. I called the office and got it rescheduled on the day it was originally supposed to be. I made it clear I was only available during a specific window on that day. On the proper day, the crew showed up several hours early, and I wasn't available. No communication or anything. I called the scheduling center and they apologized and sent the crew back out a couple of hours after the original appointment. The crew: friendly guys and great communication. They got to work quickly, put down plastic to keep from tracking spray foam and other attic ickiness on to the floors, and brought pictures to show me as the work progressed. They found a major issues with my HVAC unit that 3 other HVAC techs missed - there was a huge hole in the duct work (insert dizzy face emoji here). They fixed that while they were up there sealing the ducts. It took them a couple of hours and they were able to wrap things up. The results: big improvements, but some technical oddness. Overall they accomplished what I was hoping for and for a reasonable price. My electric bill went down about 15-20% and the HVAC keeps up. If I'm nitpicking, they left a spray can and spray gun and some scrap insulation in the attic; the insulation wasn't perfectly even (thinner on the edges); and the duct insulation was strange (they spray foamed over the duct insulation joints instead of sealing the actual duct work inside the insulation - so there's not really any air sealing benefits there). Overall, I'm happy with the results, and I'd definitely hire them again.

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I had called Roscoe Brown because I wanted to patronize a locally-owned company. NEVER AGAIN! I…read morejust wanted my water heater tanks replaced with a tankless system. It took two and a half days (mind you, this was only a condominium). Not only did they cut a large piece of drywall in my BEDROOM...but they never came back to repair, even after MANY times of calling and asking. All that I ever got out of the written estimate was an amount, not any sort of details of the project. They kept telling me that they don't have drywall repairers, and so they can't repair the drywall. WELL THAT'S NOT MY FAULT! It NEVER stated on the estimate about any drywall cutting nor repair. Everytime I called them about it, they would blow me off, time and again. I finally got fed up with the "NO HELP" on this and still have a large cut-out portion in my bedroom that I will have to pay extra to repair. Not only this problem, but they took 2 1/2 days to put in a tankless because the FIRST plumber put the lines in the wrong places, and I wasn't getting any hot water for days! DO NOT CALL THEM...YOU WILL BE DISAPPOINTED!

I recently bought an old house and during reno, discovered I had Chimney Swifts. I called Complete…read moreAnimal Control because my Ace Exterminating guy recommended them. They came out and explained how they could solve the problem. It was a process and it would take 2-3 visits. During one of the service calls, because of a mistake or oversight, a significant mess was made in the basement in which I had just built white shelving, laundry area structures and a concrete folding table. They were working on the roof, so they probably weren't aware of the mess in the basement. I called the office to alert them to the mess. They sent someone out to assess the situation and he determined, yes, they were at fault and this was on them. After he consulted with the manager, I was told that they would take care of the clean up, but they didn't want to attempt it themselves for fear of making it worse. (soot). So the manager calls around to find a restoration specialist to do the cleanup. They contracted Service Masters who did an excellent job of putting things back in order. But that came out of the pocket of Complete Animal Control, so I'm positive they lost money on the job at my house. Colin - the manager - called me several times throughout the process to let me know the actions they were taking to fix their mistake. He went above and beyond to make sure I was happy and satisfied. The actual work getting rid of the Chimney Swifts was great, just this one hiccup that could have been a customer service nightmare for me. But I cannot say how much they went above and beyond to make sure I was happy with the outcome. Look, stuff happens. People make mistakes. But, this company owned up to it and made sure they fixed it. I haven't experienced customer service this excellent in years. It was very refreshing. I will definitely call them again if I need their services. I HIGHLY recommend Complete Animal Control. They do great work, and they will make sure you are happy. Please give them a call when you need help with critters!

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

Jake from underworld encapsulation spent a considerable about of time with me answering questions,…read moreand giving a thorough inspection to find the problems he found. I really appreciate his help and expertise. Definitely would recommend giving him a call

We loved working with Jacob, he was very responsive and so patient as we tried to work with another…read morecompany to get new duct work installed at the same time as our crawl space encapsulated. He took his time to explain what he was doing, he was great with communication and his team did a beautiful job. We would definitely refer Underworld Encapsulation to our family and friends.

highly recommend, reliable dependable and awesome work, had a little mode in my crawl space , had…read morehim do the encapsulation , Ali was there to see that everything was done right and even came back out to see that everything was working properly stayed in contact with me every step of the way . Service Requested: crawl space encapsulation Quality: was awesome, not sure you could get any better Value: from shopping around , I feel Ali was more than fair

A big thank you to Ali and his team at Crawl Space Nash! They did an outstanding job encapsulating…read moreour crawl space. They installed a bluetooth enabled dehumidifier also that monitors the air and basically takes care of itself and the space. We have noticed it doesn't take as much to warm or cool the house now. The dehumidifier reminds me a bit of a Star Wars Walker, but it gets the job done. We feel good about the investment in our home for years to come. We highly recommend Ali and appreciate his professionalism, attention to detail, and his level of customer service that is above and beyond!

E-3 Innovate is an amazing cool company. Energy efficiency is quickly becoming one of the more…read morepopular and practical improvement homeowners can make. E-3 can come in do an evaluation of your home using some advanced technology and make suggestion on projects. The cool thing is they provide estimates on costs of the project and estimated monthly saving with projected pay back on the investment. Yes, I have a bit of a geek side to me but this stuff is seriously cool. Some of the projects they can do as well is spray foam insulation, improve indoor air quality or even weatherization. I had them do the insulation and sealing on a major addition project in East Nashville over the summer. My clients were completely amazed at how much more comfortable the "new" addition of their home was this winter. They have been at it long enough that they have some good anecdotal case studies from many of their former clients. Erik and Jeff who own the company are extremely knowledgeable without being on a soap box, very involved in the community and all kinds of nice and easy to work with.

From the owner: E3 specializes in whole-home performance solutions. Do you have an issue with your home but don't…read moreknow where to start? Give us a call. We will help take the guesswork out of the equation and off you a clearer idea of what needs to be addressed in order of importance. We'll help you turn your house into healthy, comfortable, and efficient home. From sealed crawlspaces to insulated attics and everything in between, we are your local experts for home performance. Whether you're looking to fix cold spots, high energy bills, cold floors, moisture problems, odors, or indoor air quality issues, we can help! We also offer design consultation for new construction projects so your new home can avoid these common issues in the future.