Several years ago, one of your technicians help my husband and me with purchasing the correct fuse…read morefor my car. We are elderly, but I remember the technician even installed the fuse in the store. Since then, I had a stroke recently and couldn't remember your store name but I your location. I disagree with your rating; you guys help my husband and years ago. This is a belated rating. Excellent store service on Platte Pl. Thank You V.Bryant

I went today to go get a machine test on my car and the guy said they were short staffed and he…read morewasn't able to do it and he recommended O'Reillys and O'Reillys only had two people also and totally went out of their way to help me out so if anything I give AutoZone no stars and I give O'Reilly five

This review for the 8th St. location in Colorado Springs and may include both store policies and/or…read morethe manager's decision making at the time of my visit, regarding AutoZone's "Price Match Guarantee." From AutoZone's website page for Price Match: * You need evidence of a lower price for the product. * The product must match features like those found at AutoZone. * The other store's price must be current and verifiable. * Additionally, the Autozone 'Price Match Guarantee' only applies to in-stock items. * Lastly, AutoZone will only match prices with companies in the same geographic area. So, if you want your price match request to be accepted, you'll need to meet the requirements listed below. I printed out the price of some 75w90 Valvoline gear oil from a NAPA brick-n-mortar store that you can literally see from the AutoZone store. When I got to the register with $80 of gear oil, the manager started to hem & haw about how they won't price match with NAPA. After I proved that I had met AutoZone's own criteria for price matching, he decides to say, "We don't price match with NAPA because they're not one of our competitors." Huh? Then he adds, "Let me look at that price," and he exclaims like a preacher on Sunday morning, "Oh, I can't do that anyway," like NAPA's pricing for the Valvoline is some kind of a scam and that's why he can't match it. Which excuse is it? You don't match NAPA ever or their price is beyond your capability? I get it, reviews like this don't change people's mind. When you need an *overpriced* wiper blade, fine. But doing business with a company who is clearly deceitful in their business dealings, should mean something.

This AutoZone was slammed with a long line when I arrived. Joel & the manager were both doing the…read morebest they could to keep up. The manager was even on the phone cashing people help. They got thru a long line very quick. They ROCK! I'll be back. Thanks for great customer service!!

I would like to give a huge shout out to Kevin Whitlock. The best service advisor at Toyota at…read moreMotor city. Kevin always promotes stellar customer service, and always with a smile. Mahalo Kevin!!

We had an amazing service experience with Kevin Whitlock!!! He is kind, personable, funny, and has…read morea huge heart. I felt like he really cared about us and wanted to make our experience as easy and enjoyable as possible. I pulled up for an appointment to get our second smart key for our new Sienna with my fully disabled adult son, who is in a wheelchair, not realizing that the appointment would take an hour. I felt discouraged because getting him in and out of the converted van takes 30 mins alone as he's all bolted and strapped in and I didn't plan or want to go through all of that and hang out with my son in a public lobby for an hour and expose him to audible triggers or germs since there's not exactly anywhere else for us to go. However, Kevin worked with the tech (I believe Mike??) to save the day by coming out to us to work on the key so we didn't have to leave the van!!! He went out of his way to offer this convenience to us without me asking him for any favors. They took care of all of the paperwork and didn't have us wait around. We ended up being there for maybe 15 mins in total!! This simple and kind gesture meant so much to me and made such a positive impact on our day. Thank you, Kevin, for your compassion and thoughtfulness. You truly made the difference between a great experience and a disappointing one. You are fabulous! I hope we get to work with you again in the future! And thank you Mike for also going out of your way to come out to us and get us in and out quickly! So happy we chose Toyota of Colorado Springs in Motor City to service our new Sienna!!! Highly recommend to anyone needing service for their Toyota (or any other vehicles they service)!

Very helpful crew and always have parts available that I need for my vehicle. I prefer this over…read moreother locations.

The representative was very helpful in finding the product and telling us how to install it.read more

Ok pricing. Would be nice if they at least offered to hold a door open for you while you struggle…read moreout the door with a heavy car battery. Just a thought. Or even better didn't laugh or looked shocked when asked if you are installing yourself because you are female then upsell you on crap you don't need.

They suck when you need to return a defective oil drain pan. Nothing we can do they say. Don't but…read morethe 10 quart oil drain pan. As a matter of fact don't shop there!!!! Wait they are good at price matching though.

Dealt with the guys on getting a unibody to replace my totaled one for my 98 Cherokee. Stu and his…read moredad were great, met me there on a Saturday as I work during the week. Absolute great experience with this company. If you're reading reviews keep in mind this company is under new ownership as of 3 years ago. Would absolutely recommend this company to anyone looking for used Jeep replacement parts.

Pretty easy communication over the phone - emailed pictures of the broken part - they found the…read morereplacement, quoted price, and have shipping available through a 3rd party. All very fast and smooth, plus their price was over $100 cheaper than another similar shop! All in all wonderful experience and the part will be shipped up to the Denver Metro by the next afternoon! Part was a power steering tensioner bracket off an AMC 360.

Was able to get a seat for my Envoy. Everyone was friendly and the whole process was quick and easy.read more

Staff was super nice! First time at a junkyard and it was a really pleasant experience. Cars were…read morevery easy to find too Only bummer is that the car I was scavenging yesterday was gone when I went back again today! Had no clue turnaround on junkyard cars could be so quick. Don't waste any time once you see the car your looking for is on the lot!