Stopped at this gem on our way in from California & couldn't be more pleased!…read more *Customer Service, ON POINT. *Wait Time, 0 minutes. *Waiting Area, a breath of fresh air from outside heat. The gentleman helping us, Sam, was amazing... very polite & offered us cold bottled water. I am extremely pleased with the hospitality here. He cleaned the windshield, well alright!

Pulled in for an oil change, first time there. They are quick and the attendant was personable. As…read moreusual, upsell was the norm, but I resisted!! Similar cost to the dealership. Decided to let them do my pick up. Attendant with no personality, still quick, though.

I have used them for 3 yrs & always had good service. Very professional & friendly! I recommend…read morethem to friends & family.

I took my car to this place because this woman who I thought I could trust recommended it. The tow…read moretruck driver ask me way I was taking my car here. He never would tell me what is wrong with this place, he just said there are tons of shops why here. The woman who recommended this shop just raved and raved about how honest these people were. While I was waiting for them to give me a call, that I never received, a retired auto mechanic told me about a man who stood on the main road with a sign stating Jerry Points is dishonest and a CROOK. I now at this point I had really made a mistake. Always follow your gut even when a professional no it all recommends it. THEY ARE CROOKS, MAYBE THEY WERE HONEST WITH HER BECAUSE SHE LOOKED LIKE THEM. The person that recommended them is always quick to make off-colored comments about her superiorit. BEWARE

Review DO NOT GET…read moreANY WORK DONE AT THIS PLACE. Let me be as direct and factual as possible. Here is why they are not a good business. - They were quick to take my nearly $1200 for an AC repair, but when it was finished, nothing had changed. Same exact problem. They were not excited to continue looking at my vehicle. Next is why: - They told me it could be up to two weeks before they could look at the problem, and I would need to leave the vehicle there in case something changed. I explained that this vehicle was how I made a living and could not afford to do that. - I asked, and tried to reason with them about this. Matt at the counter basically said he didn't care and everyone gets treated the same. Leave it or it won't get looked at. - I tried to work out a future date that I could schedule the work to be done to make right what they did not fix, and was promptly told again that they would NOT do that under any circumstances. Matt followed this up by saying a business next to him spends over $100k a year with them and they have to wait, why shouldn't I? - I further pushed to emphasize that I didn't have other vehicles to use like them and could we please schedule a time to fix what I paid for. Matt's response was "if you wanted to schedule when work gets done then you should have picked a large shop that does that. Here you just get in line and wait. - None of this was expressed to me initially and they had no problem taking my vehicle right away, but now that it isn't resolved, they will get to it whenever they can. - I even called ahead when I found the issue wasn't fixed and thought I set up an 'appointment' for Friday since I was told to bring it in Friday morning and leave it. The vehicle sat there all day and wasn't touched. That's when I got the 'we don't work weekends, but you'll need to leave it and maybe we look at it next week. Completely inconsiderate and disregard for their customers. So save yourself the frustration and a huge headache. Avoid these people at all costs. They do NOT have your best interest in mind and are not interested in any follow up work that's not a quick fix. Now I am stuck with a vehicle that has not been repaired and wasted money with them.~ Ken I.

We've had my son's car serviced at Murfreesboro Auto Repair three times. They are knowledgeable and…read moreprovide you with details and reasonable price quotes. We have never felt pushed to have any additional service/work done and they never do anything without first getting your permission. Reliable and dependable service!

Best place in murfreesboro to get your Automotive work done.! Superior knowledge for all makes and…read moremodels.Friendly ownership.Honesty.Everything you are looking for as a consumer and great pricing.

Mr. Kee is the most honest and fair mechanic in town. He & his wife Gail are the nicest people to…read moredo business with. I had to take my car in because the check engine light came on. Two sensors had to be replaced and can you believe he didn't charge me to run the diagnostics test? Most mechanics will charge you $98 - $100. Mr. Kee will not rip you off. He got my car fixed that day. I have found my go-to mechanic. Thank you, Kee's!

From the very first time I went to have my Sorento serviced, it's been nothing but smiles. Although…read moreI purchased my vehicle from Kia of Chattanooga, Kia of Murfreesboro is a place where I would have easily went to get my new vehicle. I appreciate the knowledge and great service they bring. Initially I was driving all the way back to Chattanooga for service, but when I didn't have time to do so, Kia of Murfreesboro came in clutch. If you're ever in the market for a new vehicle, stop by and give them a gander. You won't be disappointed.

Well where do I start.... I was there a few minutes before they opened at 9am just surfing cars…read more I've never owned a Kia but was intrigued by their offerings and new designs. My salesman came up quick and soon I had chosen my car pending the numbers. FIVE HOURS LATER.... For some reason the deal is almost done and I had already ran home to get the cash.... (I called to confirm that I was headed back with cash).... AND, the most important part, I had very specific questions for my salesman. Did the engine start/stop upon stopping? If so can it be disabled within the car now? Answer: A solid yes.... The rest were rebate and financial questions. Well, that was not the truth. I had to buy a $50 engine start/stop eliminator. Not the end of the world but this salesman has been with Kia for @7 years. So basically it was a lie. 2 days after the deal was done they called and needed me to drive in (almost an hour each way) and get the title. Hyundai signed off when I bought the lease out 3 years ago. But it wasn't in MY name. They said it's $14 at the local clerks office. It was $130 due to fees(not tax). 4 extra trips to the dealership and $180 out of pocket. As far as I'm concerned the dealership owes me $200. I'm not holding my breath on ever seeing this but until then I'll make sure anyone I know looking for a car stays clear. My reviews see @15 MILLION views a month so this will help also. This isn't rocket science.... No idea why some dealers are such liars. I've added limo tint all around, engine start/stop eliminator and ALL badges removed. Kia: Don't embarrass yourself by saying something apologetic. Make it right.

We had problems with a previous service from another repair shop but our experience with this…read more Repair shop was awesome. Gary the manager was patient and considerate. He and Josh are the only ones I trust with my vehicles. Love this place many are closer but they are worth the drive I promise.

Unfortunately I will not be bringing my car back here. After bringing it to Firestone, I was told…read morethat the last place I took it took to left the air box open which was causing my car to have issues. Something like this should not have happened when all I needed from them was an oil change. I'm fine with it being opened to check on it, but make sure you close it! Do better you guys.

Quick and efficient. Easy in/out. Thank you Fast Lane Express!…read more And...I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters.

I don't care for places that add on unnecessary items without just asking. I got the bill when the…read moreoil change was completed ($144 oil change, btw, and that was with $10 off). It included a "special filter" charge. When I asked what that was, I was told it was for high mileage. (My car is four years old with less than 75k miles.) When I asked if I needed this, the answer was no and was told to make certain I tell them that I don't want it in the future. Well, gee, why don't you ask me first? As I left, I told them that $15 charge for a special filter just cost them a customer and that I won't be back. He said "ok".

My truck has been at Pep Boys for 10 days now. Pep boys corporate does not respond to phone calls,…read moretook 3 complains for them to contact me. They keep telling me within 24-48 hours. They are absolutely dragging their feet having to repair my truck. Its absolutely garbage way to run a business. I'lll scream it again....RUN FROM THIS BUSINESS.

**DO NOT RECOMMEND**…read more In April of 2024 we had a lifetime wheel alignment done on our SUV at the Shelbyville Pike Pep Boys. We were told that we could take it back as often as we wanted to and get the alignment checked. We have had no problems whatsoever with the vehicle but decided to take it in to get the alignment checked after we got our tires rotated. After we had been there for over an hour, we finally went and asked about our vehicle. We were told by the first employee that they could not do the alignment because the front tie rods needed to be replaced. Another employee told us that the steering wheel is not straight and that they could not do the alignment because it would not hold very long if we did not let them replace the tie rods. We asked how much money they were talking about, and the employee told us that it could be as much as $800 to $1,000. We have no reason whatsoever to believe that we were told the truth but that they were strictly trying to rip us off. We told them to forget it and back our vehicle out of the shop. When we got home we checked the steering wheel, and it was perfectly straight when the front wheels were straight. It is our impression that the lifetime wheel alignment is just a gimmick to get the vehicle brought back to the shop so that they can attempt to force you to buy additional services. Now that we see all these other reviews, we know that we made a big mistake ever going to Pep Boys and will never go again for anything. We will also be warning others, as we have already done!

I brought my car in to get checked out and they let me know right away what was going on. They were…read morequick and very nice. They didn't even charge me to check it out! I am back on the road safe and sound. Thanks guys.

Arrived with a nail in my tire At 1:20 p.m. on Saturday afternoon. Posted hours showed closing at…read more1:00, but the doors were opened and I was able to enter. Asked by attendant at front desk what brought me to the store. I told him the issue, was told the store was closed. Advised to "drive up the road to find two other open shops". Had immediate, excellent service elsewhere.