Best staff & friendly servicing. I've been getting my car serviced here for a few years now and the guys here are awesome. I've had to come in twice in less than a week to get the same tire patched. A broken blade last week and then a screw removed this morning. Not sure why or how it happened in such a short time but the guys took care of it. Took about 45 minutes to an hour. Morning times aren't too busy. Thanks guys! read more

Gateway Tire & Service Center - Blade? Not sure if this was intentional but I got it patched - Tires Near Me - Murfreesboro, Tennessee

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We had problems with a previous service from another repair shop but our experience with this Repair shop was awesome. Gary the manager was patient and considerate. He and Josh are the only ones I trust with my vehicles. Love this place many are closer but they are worth the drive I promise. read more

Gateway Tire & Service Center - Hyundai Santa Fe - Tires Near Me - Murfreesboro, Tennessee

Unfortunately I will not be bringing my car back here. After bringing it to Firestone, I was told that the last place I took it took to left the air box open which was causing my car to have issues. Something like this should not have happened when all I needed from them was an oil change. I'm fine with it being opened to check on it, but make sure you close it! Do better you guys. read more

Generally horrid. I call and ask for a quote, for some background I already know what the issue is and I tell them that over the phone they shoot me down and tell me they need to do their own diagnostic. Their diagnostic is $98 just for them to get the issue wrong. Came in for a squeaky lower ball joint and they told me it was a lube and tie rod issue. Quote me for lube and all together with the diagnostic it was over 300 just for lube and a diagnostic. Horrid service and terrible servicing. read more

I'm new to Murfreesboro and started a new job in construction so that being said I received my first flat tire. I called around to find the closest tire shop that could get me in fast since I was on the clock. They said come on in and after arriving they walked out to my vehicle and said have a set in the waiting room and it shouldn't take long. Ten minutes later they called me up to the counter and handed me the keys and said welcome to Murfreesboro and God Bless. It was FREE. I noticed on the receipt it says tires should be good for five months. I will be back for tires from this shop. Great service.... read more

Gateway Tire & Service Center - FREE - Tires Near Me - Murfreesboro, Tennessee

fails to tell people timelines bring it back within 30 days for a free check up or so that we can test black light a air-conditioning leak and then when we bring it back later now they want to be paid all over again. be very cautious and get things in writing prior to working with them. read more

Poor service, incompetent technicians, NEVER GO HERE if you want your car to keep running good. Went for oil change they did not fully tighten the oil filter, my car slowly leaked oil over the course of a couple of weeks which I did not know at the time. After it started making a clacking sound I took it to the local dealership since it was under warranty to see what the problem was. Was told they could spin the oil filter with their hand and this caused it not to seal correctly with my oil pan. Oil did not register on dipstick. Because of the incompetent technician that either didn't care or got distracted while putting my oil filter on now my warranty will not cover anything else that may go wrong with my car in the future. Of course Gateway will not admit fault and warranty won't cover anything in the future that could happen I am the one stuck in the middle with no one admitting fault. I did nothing wrong and somehow I am in the wrong, how does that happen? Currently in legal counseling with attorney on next steps since Gateway won't file a claim with their insurance company. Save yourself from horrible work done in your car, go elsewhere. read more

Car in front of me ran over a retread tire on the interstate. They flipped it up and it ended up under my car, ripping apart the undercarriage covering. Remnants of the plastic were rubbing my front tires and dragging on the road making a terrible noise. Stopped into Gateway - they were polite, had me back on the road in an hour, and treated me like gold. Highly recommend, and appreciate the attitude in this shop. They wished me safe travels! read more

Very good experience. Will go again and recommend to others as well. Very fair prices even for this area. Would have given 5 Stars if they gave us Veteran's the standard 10-15% discount most business's honor. 5% is better than none at all. Keep up the great work and consider raising your Veteran's Discount. Thank you, Robert S. Retired USAF read more

I have been taking my car to Gateway Tire and Service for years. I have never had any problems and have always been treated with respect. I am surprised at some of these reviews. Anyone who knows anything about cars know that sometimes a problem can mask itself as another problem, especially with check engine lights. For example, diagnostic may say "A" is the problem, but "B" which is the problem is making "A" look like it. You have to fix one to find the other. Yes, I have had this happen to me. And those saying they know they have a recall issue, take it to the dealership where it will be fixed for free. Take it to a shop, expect to pay for it. read more

Nice staff but the only problem is when they say one hour that mean you will be waiting all day.

The guys at Gateway on S Church are wonderful. They have worked on my cars for the past few years! About 7 months after we purchased some tires, we had a nail puncture. Dale got us in and took care of us in less than an hour and didn't charge a penny. This kind of service builds repeat customers. We will buy our next set of tires from them...no questions. read more

I called Gateway Tire about two weeks ago and got prices on tires. Prices were great and Dale Richardson was polite and helpful I asked him a question about gas mileage and he gave me a recommendation that did not involve coming into the shop. The suggestion solved my problem. Today I went in and had tires and alignment done. He, along with everyone else, was polite and helpful and the work was done quickly. Showroom was clean, coffee available, and restroom was spotless. Would recommend them to anyone. Great Job Guys. read more

I do not usually write reviews of shops, but I had such a positive experience that I want to share the details of my visit. When I arrived I talked to Mr. Shane Robinson at the front counter. I told him I need an alignment on my vehicle after hitting a massive pothole in Nashville. I continued on to tell him that I have had it at other shops (for alignments) before and they had made things worse, not better. He said their alignment tech has been doing alignments for 40+ years so he is confident he will do it right or tell me why he can't. My vehicle was pulled into the shop and aligned quickly. After I left, I paid close attention to how my vehicle felt going down the street and I am happy to say it tracks straight and the steering wheel is centered as it should be. I will definitely be visiting Gateway Tire in Murfreesboro in the future. read more

I never write reviews but I am so furious. We have bought tires here for years and we get free rotation with purchase but we have not been able to do this lately because they are always backed up several hours!!! We have tried 4 different times over the last few weeks. Ok it is fine that they are busy but to top it off they don't take appointments!!!! So, I guess the expectation is that you have to be available for several hours to get your tires rotated? Life is to busy for me to spend hours waiting. read more

Had brand new tires and needed them installed. Called and told them what the situation was and they said come on down. Called back later to confirm I was coming and Gary refused to install them because I did not buy from them. They have that right, it's their business. I guess since they can't jack the price up on the tires they won't do business with you. Not a very good business model in my opinion. read more

The service here was TREMENDOUS! We pulled in to get a tire fixed on our trip from Florida to Wisconsin. The staff was welcoming, rapid in their response, thorough, and professional. We were on our way in no time. I would absolutely not hesitate to return to Gateway and recommend them without hesitation. read more

This company is awesome. Great service managers and great service department. I had some alignment issues with my 2012 Ford and now the car rides like a 2022!!!! They did everything I wanted and more. I would recommend this service company for any car or truck owner. read more

The service and friendly staff were amazing!! Visiting TN and had a flat:(... We were in and out in about 15 minutes!! Talk about "southern hospitity".. Thanks for the great service.. Tanya from Minnesota read more

I recently had an incredibly disappointing experience at the Gateway Tire & Service Center in Murfreesboro, TN. I have brought my car to the Columbia, TN location for years so when I had car problems shortly after moving, I assumed Gateway would be a safe place to take it - and boy, was I wrong. I brought my 2007 Chevy Cobalt LT in for repairs on Friday, September 7, because it was having trouble starting, smelled like gas, and had a small gas leak. I assumed it was the fuel line. Upon inspection, I was told my fuel TANK was leaking ("it had a hole in it") and needed to be replaced. I was quoted $420 by Shane, the salesperson at the front desk, for a used fuel tank and labor costs. I paid $49 to have my car diagnosed. I left Gateway after diagnostic tests because I did not have a ride to work, so I needed my car. Shane told me he would look around for a fuel tank and I could call back on Monday before bringing my car in to make sure he could get one. I called Monday, September 10, and none of the service reps had any clue who I was or what my problem was. I repeated all my information and they finally found me in the computer. I was told a fuel tank had not been ordered, but they would look around for one and call me back. I was NEVER contacted by Gateway again. Tuesday, September 11, I called again and was told, again, that they had no idea what was going on with my car and they had not located a fuel tank. They decided to quote me for a new tank because they "couldn't find a used one" to the tune of $1098!! I'm a college student who definitely cannot afford over a grand in repairs when I was only quoted $400. My boyfriend and I were frustrated so we visited the store to talk to the reps in person. When my boyfriend explained how much Shane had originally quoted me, the man at the front desk got irritated and said "Well that doesn't sound right," essentially calling us liars after THEIR service rep had quoted me this amount!! We left shortly thereafter and decided to never come back. After some research online, we found out that there was a recall on my car for a fuel pump module. Gateway NEVER alerted me to this recall. I ended up having my car repaired AT NO COST at the local Chevrolet dealership because it was covered under the recall. All we had to do was google the VIN and it popped up, so I'm not sure why the Gateway reps could not have told me about this. Shane finally called me back on Wednesday, September 12 to tell me he had located a used fuel tank (for more than I was originally quoted), but it was too late - my car was repaired. I am incredibly disappointed with the service I received. Not only did I pay $50 to have my car misdiagnosed, but the reps were unorganized, rude, and tried to persuade me into spending over $1000 on a part that would not have fixed the issues with my car due to the recall. There is truly no way to make up for the horrible experience I had and I will never visit this Gateway location again. Gateway was a service center I trusted but now I am telling everyone to run the other direction and never visit this location. read more

I never imagined I would lose a car at a repair shop but this is what happened here. A nightmare. After being a customer for nearly two years for tires & oil I feel very mistreated by this place. I've heard other stories about this place but here is mine. It is hard to know who is to blame or if it was just the car but for me I feel it was the mechanic. I wont go so far as to say I was scammed though some friends felt it was a scam. After several very pricey repairs my car experienced the same problems until finally the engine blew while I was driving on Interstate only less than three weeks after having repairs done nearly causing me to wreck. This is after paying over $1500 in costly repairs over the previous two months. After being told they would give us a deal on a new engine because they had worked on it prior to the problem (still over $2000) they then said after installing the engine the transmission was also out and would cost another $1800+. Instead of paying for the work on a 2001 vehicle I owned for 5 years we just ended up signing it over to them and calling it even. Overall it was a nightmare. The vehicle did have bad reviews and was crappy mechanically as a model, but I feel this place had several oversights in their work. read more

Date of never ending visits: End of February 2015 Preface: I have taken my car and my husband's to this place a total of three times prior to this series of events and was pleased with their service. Not this (these) time(s). Situation: Leaving the state and seeking car maintenance prior to cross country drive for two cars. Problem: My car (Car A) - Mild shaking when stopped at lights. More of an annoyance than a problem. Husband's car (Car B) - air-conditioner not cold. Solution: (Car A) A 50-point inspection including a fuel injection cleaning (that I would have turned down had I been informed). Return home outcomes: Car A - Told shaking must be the motor mounts - pay $700. Immediately notice car hesitates to start - unusual. Car still shakes. Two days later car will not start. Husband takes car in. Come home with car - car does not start again. Return car (luckily we lived nearby) and are told fuel injection cleaning may "screw up the car." Also told a gasket must have been knocked during motor mount replacement and the seal seemed loose. Replace gasket and are told if this is does not solve the problem then they are "not sure what it is and (they) cannot help (us)".....Thank God they aren't doctors. As far as I know, as professionals, you seek out the help of everyone you work with for the sake of your customers, your reputation, and as a learning experience. Not this place. Car B - We are told if there is a leak they cannot find it. Leave with cold air - $98.00. Arrive in new state: Car A - Check engine light turns on, shaking is still evident (never fixed), and have to "gas" the car to get it to start. Reminder - starting the car and staying on were never a problem until after we took our car to Gateway. Shaking is worse than when we brought it in. Car B - air-conditioner no longer cool. Car A - family friend states that the entire engine is shaking and it looks as if the motor mounts were never replaced.... Summary: Good luck and demand the return of your old parts when they are done. Don't ever, ever get a fuel injection cleaning - most newer cars do not need this service. And find another place which won't give up on your car when they can't figure out the solution to your problem. read more

I trust the people at Gateway Tires to give me great service. They fully explain what the problem is and what they will do to fix the problem. They don't talk down to me or treat me like I'm just a dumb woman. The people are courteous and friendly. I never have doubted that my car was serviced as if it were their own car. read more

Seriously worst customer service I have ever encountered. Pulled in here after getting a flat on the freeway and were relived we managed to make it here. After going inside my husband spoke to someone and they let us know it would be over an hour. We are on our way to purchase a trailer so that wasn't going to work. So my husband wanted to change it himself. He asked if he could use a few tools to get the hubcap off. They said no! They also let us know we could not change our tire in the parking lot. We had to leave the premises. Who does this! I will never in my life recommend a business like this to anyone. We drove a few blocks down to discount tire and they squeezed us right in as if we had an appointment. They said they would never ask us to drive on a half ass repaired tire and would fix it the correct way! This is true customer service. Tires are something a person will always need to buy and this business will never get a penny from me or my family. read more

VERY DISAPPOINTED. I took my car in for repair service after I hit a pothole on the PASSENGER side. After leaving the car with them all day, I pick it up to find out they repaired the DRIVER side. I gave them the benefit of the doubt and thought maybe I am mistaken that I was hearing the noise on the wrong side. I drove the car home only yo find the noise and vibrations stil happening. Given the amount of money I spent, I felt as the problem should have been resolved. Two days pass and on a Monday , I return the car for more repairs. I asked them to give me a ride to work so they could hear the noise that only happens when the speed reaches 45mph-60mph, which I told them the initial day I took the car in. My request for a ride to work was ignored and was told to bring the car back on another day. So, I return the car for a THIRD time and had to explain the first two visits and Asked for the car to be fixed and also a wheel alignment, which they did. Received a phone call from DALE saying the wheel alignment was done. And when I asked about the other repairs to fix the noise/vibration, he acted as if that was the first I've mentioned about needing more repairs. I had to ask TWICE for them to drive the car to hear the noise. Then was told the mechanic (VICOTR) heard the noise but didn't know what it was because the speed at which the noise is made can't be reached while on the lift, so the "problem will have to get worse before it can be fixed". It doesn't take a genius to understand that the worse the problem gets the more expensive the repair will be and also that other things can go wrong while waiting for the problem to get worse. I took them my car to get it FIXED not to be told they couldn't do anything till it got worse. So not only did they dismiss MY concerns but I feel they share jeopardizing my safety as well as other drivers. I will not be returning to Gateway as a customer as I feel their customer service is lacking as well as the skill of their mechanics. read more

Go see these guys... Amazing service. They were very fast in getting my 4 new tires on. The manager David is awesome.

I've always been a firm believer in supporting my local area businesses. New to the area, and faced with a check engine light, I sought support from Gateway Tire & Service Center. I had passed their shop many times on my way to and from work. Their sign spoke to my needs "check engine light, we fix." I thought 'match made in heaven.' Indeed, my visit started quite pleasantly and I was handled with warmth and urgency. I received a detailed breakdown of costs and an assessment of what the issue may be. While waiting, I was able to review the letters of commendation and thanks pinned to their board. I felt better upon seeing these comments. Sadly, my visit there did not resolve my issue. In the period of time that it took to drive from their service Center on S. Church Street to the Murfreesboro Post office also on S. Church the check engine light once again returned. This is less than a mile or two it seems and certainly no more than a few minutes drive. I was a little miffed, having spent more than 400$ upon a solution that did not resolve my issue. Upon returning home, I called Gateway back and advised that the issue was not resolved. It was about 90 mins before expected closure of business hours on Saturday, Feb 17. I identified myself, advised that the issue had not been resolved and asked if I could be helped to fully understand what the issue was, how best it could be fixed, how much time it would take and what the cost would be. The gentleman I spoke with advised that they do not handle any type of transmission repairs and provided a recommendation where to go. Perhaps I should have screamed at this point, since it appeared that my money was taken under false pretenses. I once again indicated that this was my only vehicle, and that perhaps the technician who worked on my car (a Chevy Malibu 2005 v6 model) be asked for his input as to what may be the persisting issue. I was assured that this would be done and that I would be called back. I asked if my contact number was once again needed. I was assured that not only did they know who I was (though I identified myself at the start of the call) that they also had my file and all the details. Well, crickets have been periodically chirping as I wait for this call. To no avail. Perhaps this was a case of caveat emptor, however, my complaint is two-fold - the promise of service and support specifically as it was discussed and assured on the follow up phone call AND of course, my hard-earned money being spent on a solution that took me no where. To be fair, I was advised IF the light should recur, to drive it for about a week and then return. However, that advice was supplanted by the conversation I specifically held given how swiftly the check engine light returned. It goes against the grain when signs say that 'we fix it' and conversations held assure of follow up and interest in resolving my issue fall flat. I would not recommend Gateway to anyone under the failed service promise given. Contrast this with support provided later that same day for my flat tyre. I was welcomed, advised that there would be a delay in support, advised of what was eventually found - which was fixed ( a screw punctured my left rear tyre) AND no cost to me. Wow...those folks have a customer for life. Gateway it seems only wanted my money and not my loyalty. No stars (I had to leave a minimum to submit my review) and my undying contempt and disgust at poor service promises made and broken. read more

If I could give it a 0 I would. Went in for an alignment and blinker bulb. The service rep said they actually replaced 2 bulbs because one was almost burnt out as well. The alignment is better but sill not great. The bulb was not replaced and was still not working. So I called them back and they told me to come back in and they would look at it. I got there 15 minutes later and the same service rep from earlier told me that everyone had gone home for the day and no one could look at it. There were still 4-5 mechanics in the stalls. I calmly explained the situation again and added that I was told to come back in. It was still 15 minutes before closing time. He told me there was nothing he could do and I would have to come back again for the third time tomorrow. It is just sad that this is considered customer service these days. Believe me I will go back in tomorrow. They WILL fix my blinker and I will never go there again. Please do yourself a favor and never go there. read more

I went in for an oil leak and an unknown problem. After I paid the diagnosis fee and got my oil taken care of I later found out they not only mis diagnosed my engine problem they didn't even completely fix my oil leak. So I went in to talk with a manager and they treated me like a child and laughed at me like I was stupid. Don't waste your time going there, any place is better trained in mechanics and hospitality and they are out to rob you. I got my car fixed for less than half of what they tried to charge me. Don't go here!!! read more

This place might be good for purchasing tires but I would never recommend them for repairs. I dropped my SUV off thinking I needed a rear brake job. They called and said that the front brakes should also be replaced and that the cylinders were leaking. When we asked for a picture of the leaking cylinders, they back pedaled and said they weren't leaking yet but would be shortly. We chose not to have the repair done and took the vehicle to another repair shop. Low and behold both the front and rear brake pads and the cylinders were fine and did not need replacement. The adjustment needed was minor. A savings of $500 to $600. Consider Gateway rip off artists! read more

Went through a hassle with them when I had my lift installed on my truck a few months back, then thought I'd give them a second chance and called a couple days ago to get a quote to replace my water pump... Dale said he'd call me back with that quote (any other place can give it to you over the phone in 2 minutes), then never called me back. I will be going elsewhere from now on. Shoulda learned the first time. read more

Highly Recommended: Moving to a new place and finding trustworthy car care is like finding a new doctor. It's hard to find folks good at their job with trustworthy intentions. Gateway has come through three times for me at least once at each location. Their staff is professional and pleasant. There team is fast and concise. If I could take their services with me for the rest of my life I would. read more

I have been going to Gateway for years, and this weekend went in to get brake pads replaced. The short guy with red hair starts repeating back the price of $149.95 that I was quoted. I knew something was up. A little while later, I was told that instead of $149.95, I should really considering getting all this stuff done for $350.00-ON BRAKES! My car is new and has never had the brakes replaced and did not need this work. I called their bluff... I was told for $149.95 that I would get the brake pads and rotors turned. The rotors are not turned... I can't believe that such a respectable place would turn so Greedy...While I was in their, I also heard a customer complaining about a new set of tires she just bought. I'm thinking it's time for me to take my business elsewhere.... read more