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    Dallas Motors

    1.7 (17 reviews)
    Open 10:00 am - 5:00 pm

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    6 months ago

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    2 years ago

    Make sure to run the VIN number of the vehicle if you're going to buy from this place

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    2 years ago

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    3 years ago

    Worst auto dealer in Dallas sells broken car at high prices. Their lot is full of salvaged vehicles

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    2 years ago

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    CarMax

    CarMax

    (116 reviews)

    I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

    Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

    Classic Cars Sales - Bmw 135i

    Classic Cars Sales

    (25 reviews)

    I purchased a small BMW convertible from Classic Car Sale LLC earlier this month. Unfortunately,…read morethe vehicle did not last 24 hours before breaking down. It had to be towed first to my home and then to a BMW service shop. The technician informed me that the engine has major issues and that the repairs will be extremely expensive. The owner of Classic Car Sale LLC assured me that the vehicle was in "top condition." He claimed it had been inspected and serviced by a mechanic and that there were no problems. When I noticed oil underneath the car, he told me it was just "residual from the last oil change." After the breakdown, I asked him when the oil had last been changed, and he admitted he didn't know. After reading reviews, I discovered that he has used the same excuse about "residual oil from the last oil change" with other customers as well. Once I emailed him about the condition of the car, he stopped responding and did not return my calls. This seller is not to be trusted. He will say anything to make a sale, even if it's completely untrue. I later checked Yelp and found over 12 one-star ratings and an overall score of just 2.3 stars. I should have done my homework. The car did come with a small service warranty, but after reading the fine print, it will only cover a fraction of the repair costs. STAY AWAY if you value your time and money. The vehicle is getting repaired. Total bill $6600 My out of pocket $5600 That is what I get for dealing with dishonest Johnny.

    DONT DO IT. JUST DONT DO IT. SAVE YOUR MONEY. I'm out of $8000 for a lemon. I had the car no…read morelonger than 5 months and the AC goes out within the first month, which was a $1200 fix. The next 3 months the transmission goes out which will cost me $6000 for a new transmission. PLEASE IF READ THE REVIEWS. IF YOU VALUE YOUR MONEY AND YOUR TIME. JUST DONT DO IT.

    Dallas Motors - usedcardealers - Updated September 2026

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