Love Emler! My little has been going for about 4 months and continues to learn more skills each…read moretime and keeps leveling up! His teacher, Katia is fantastic with his age group and we love her!

This specific swim company does a great job of creating an illusion of a "family-friendly" oriented…read morebusiness. I worked with this school for years and I left the company due to numerous reasons. 1. I was responsible for training a manager that would be sent out to a location in Austin. She ends up coming back 4 months later due to how harshly everyone at the Austin location treated her. She was looked down upon because of her skin color, and was told she would never make it to management. I don't believe that the people up in Austin were ever held accountable. Even despite that "holding people accountable" IS one of their core values. RACIST! 2. Let's not forget the make up lessons! At first you could schedule a make up if you missed it. Then, you got a make up token if you missed it. And then, there was no make up tokens, unless you bought them for $15. I happened to have my sibling signed up to swim, and on the last day of the semester he was enrolled in, they had a code brown (pretty frequent in this location). I was contacted by the lifeguard (not the customer service rep or the manager) that they would call me back to schedule a make up lesson and I have been waiting for 2 years now. I doubt Elmer would be willing to offer me the lesson that I paid for! Seems like Elmer went full corporate. 3. This is not a safe location at all! My ex boss's pick up truck was stolen in broad daylight right from the parking lot during business hours! This happened back in 2021. One of my ex-coworkers car window was broken into in 2022. Police never arrived, duh, Dallas. 4. I WAS FORCED TO TAKE A COVID EXAM BACK IN 2020 AND I HAD TO PAY FOR IT OUT OF POCKET. CORPORATE DEMANDED THAT I TAKE A TEST AFTER A SATURDAY SHIFT. I DID NOT GET COMPENSATION FROM THE COPANY. I PAID $400! 5. The final straw. I left the company due to how corrupt corporate EMLER became. Their own core values were violated by higher ups, Haydon Smith and Melissa Magee (don't forget Austin location) to be specific. The "hold each other accountable" is the most hypocritical statement that this company makes its employees recite at the beginning of every meeting. My coworkers mentioned to me that they wanted to form a union, and I agreed. Although, my co-workers, carried this conversation into the staff room, the camera's "microphone" picked up the audio and it seemed like someone was on the other end listening. Bear in mind that it was a private conversation between two adults that are now getting ready to lock the building & go home. It was after business hours, that's a fact. Well long story short, they got fired over the weekend for "low performance". I was not told why, or when, or even given a good explanation as to why corporate decided to sweep people under the rug. Forming a union is an American right and this company aught to get BOYCOTTED for firing people over this. 6. Swim lessons are expensive and will not get any cheaper! This company was bought out in 2022 so it's best to take your kids to a small business instead. Lessons in California are not as expensive as they are here and teachers are able to make more money in California than in this company. This is coming from a conversation I had with someone who owns a swim school in San Francisco while I was teaching their kid! P.S. EMLER will also make you sign a waiver where if you were to go out and teach lessons outside of the contract, you can get sued for this. EMLER really wants all the monopoly. They have a pay cap. They will not pay you more than $20 hr, but they are steadily raising lesson prices? I came to find out that many of my coworkers, neighboring schools, did not get payed for the work they did. For example, I had a ex-coworker (Walnut-Hill location) & was pushed to do management duties while being paid as a porter for 1 full calendar year. I've had my fair share of good moments but this company is not what it used to be, it's corporate greed.

Leaving 3 stars solely for their subpar policies. My son absolutely loves swim lessons here but…read morehe's 1 and little kids get sick often and babies take forever to recover. On top of that when your kids get sick usually the rest of the house gets sick. My son missed 4 classes and you're only allowed two makes up which you have to pay for additionally. So now I'm out $150 when it's already $180 a month for the semester. I also never received my referral even after the manager repeated it to me for assurance. Shame on me for not reading the absence policies. I probably wouldn't have signed up while my son is so young and I'm a single parent so if I'm sick there is no one else to take him. And we have no family here. Which is not the schools fault I'm just saying it's hard to make it to every single class and only allowed two make ups isn't fair. On top of that I have two make up credits and every time I try to schedule it doesn't give me any options. I called and left a voicemail for help. No one has returned my call. And if I get a response to this review to email someone about my concerns, that is the wrong answer. You should look up my account and call me. You have no problem calling me to see how I'm enjoying class. You should at least call me to help resolve these issues. I understand your teachers have to be paid for their time but parents shouldn't be penalized for taking care of their sick kiddos and not sharing their germs with everyone else. Someone needs to rework this structure so this isn't an issue.

The teachers here are fantastic. They all seem consistent with their teaching methods. Every…read moreteacher we have had is competent, caring and patient. My son has learned so much and his confidence in the pool has increased so much. I wish there was a bit more flexibility with makeup classes, but it's not a deal breaker l.

Ms. Adams is exceptional. She is so knowledgeable about swimming and safety and is passionate about…read moreteaching children to swim. It's not for everyone - if you want to watch the lessons and spend lots of time and money, this might not be for you. She makes the children work towards being better versus having fun but it's necessary. We will most certainly be sticking with her.

I brought my daughters and they had a good teacher Mrs. Adams…read more Now they can swim in are pool like nothing. I really appreciate the classes and would recommend to any parent.

I have decided to update my review of the Swim Academy (and the JCC) based on recent events which…read moreresulted in our family rejoining the swim academy. Shortly after my initial review, the JCC replaced a key leadership position in the aquatics department. We decided given the change that we would be open to coming back and we have been very pleased upon our return. Key changes we have noticed are : - Instructors are consistently showing up - only 1 substitute so far and it was communicated in advance and the reason for their absence. - The instructors appear to be very focused in the water on the kids the entire time. No more talk / complaining about JCC politics or employer dramas that was taking away from instruction - time in the water - this was a big one. We were consistently only getting about 75% of the instruction time that we paid for. My kids are in the water 5 minutes before their lesson and ready to go. If the instructor is 3 minutes late to start, they should stay 3 minutes extra. This is currently happening, as it should. We appreciate the changes made from the top-down and I wanted to make sure that my review reflected this effort(s) being made.

Best place to learn to swim. My daughter used to scream in the water - no confidence at all! I'm…read morejust a few short months, she is now up to the 5th level and I can barely keep her out of the water! This mama has found peace during the summer thanks to LKSA!!

One of our kiddos has been going here all year. They are super accommodating and I love the…read morefishbowl setup where parents can watch their kids swimming! Super nice waiting area and as a plus it's also got a tumbling gym so I'm sure you can get 2 kids busy if you have them! I also love how they make it easy to make up classes if you miss one with other options. The instructors are friendly and the ratio of kids to teachers is always reasonable. All in all a good spot to send your kiddos for some swim lessons!

Pick somewhere else! Enrolled our kids here for 10 months so they could learn swim safety and not…read morejust drown in a pool. After month 4 we wondered why they didn't move up a level, were reassured it was normal, so we waited more months, still no testing to even see if they were ready. Then the instructors kept changing and we realized they were teaching our kids the same stuff they learned on day one every time they changed instructors for the class. Turns out they "weren't keeping track" of what the kids knew and after 10 months and $3,500, our kids still can't tread water on their own and were never tested to move up to level 2. They told us the kids "lacked confidence in the skills" when they've had 20 hours of swim time now and just weren't even taught the basics of basics here. They only let you unenroll via text that they ignore you on and then demand 30 days to unenroll you which is another $340. This place is a mess of mismanagement and poor safety. After 10 months my kids should know something.

We have two girls, ages 6 and 3, and Sunsational was the perfect fit for us this summer. We got…read morepaired with Ashley and from the moment my girls met her, she made them feel seen, heard, and comfortable in the water. It was a perfect match! For my 6 year old, she knew how to "swim" but we wanted to better define her form and breathing. Ashley's instruction over 6 lessons has improved several of her swimming styles and our daughter has been excited to practice with us between lessons. We notice a visible difference in her swimming technique and confidence in the water. For my 3 year old, this was her first summer attempting to put her head in the water. While she was nervous, Ashley never forced her and by the fifth lesson, she did it! We viewed Ashley as an extension of our family this summer. My husband and I feel blessed to have had a Sunsational instructor so professional, communicative, and kind teaching our girls. We already told her we want her back next summer!

Ashley Nisbet is my kiddo's swim instructor. She is AMAZING. My kids used to be scared of going…read moreunderwater, but through encouragement and reassurance, my kids are able to swim with their head underwater now. She is so engaging and keeps them on task. I am so impressed with the amount they have learned in such a short time. I highly recommend Sunsational and Ashley. Love, love, love her!

I am very happy with the progress of my daughter Catarina and the professionalism of the school…read more swimming from the age of 2 until the age of 5 in Brazil and now for a year with you. Today she is already 9 years old and has been at this glorious swimming school for 1 year. I am a veteran of the Brazilian special forces and I know how much the sport makes a difference to our children for their health and physical, mental and social development

I'd recommend this place over and over. Viewing area is great and place is clean and inviting. We…read morestarted at Jim's swim school a couple months ago when our baby was 6 months in the infant class and our baby has loved it and each week we've seen him progress. The staff is always friendly and accommodating. Today we forgot swim diaper and they were totally understanding and gave us a credit when they didn't have to because of our downfall. The class is easy going and easy to follow. It can be repetitive but for your baby to learn that's the best way - we have seen our baby light up every time we walk through those doors and that is worth it to make sure he is feeling confident in the water with us.

The instructors are patient, professional, and amazing with kids. They create such a safe and…read morepositive environment that makes learning fun and comfortable. I've seen so much growth in confidence and swimming skills. Communication is always great, and you can truly tell they care about each child's progress. We've had such a wonderful experience and are so happy we chose them!

Coach Gabby is awesome. My 3yr old was scared to jump in the pool but working with Coach Gabby her…read moreconfidence had boosted and she is doing awesome.