I was at a designer showroom in San Francisco and decided on IndusParquet 1/2" Engineered Brazilian Pecan 5" to floor an entire ranch house we just bought in Sonoma County. Unfortunately the showroom wouldn't sell to us or our contractor. So I Googled and found True Hardwoods. Their price was about 40% lower than the showroom estimated they would sell it for. We ordered about 1,400 square feet and had a great order experience. The wood was delivered yesterday and the shipper they used ran quite late and didn't communicate. When I let John at True Hardwood know, he immediately responded and made it right for us. We only opened one box so far and it looks great. I'll update this once the flooring is installed but I am very impressed with their pricing and great customer service. UPDATE: Flooring is now installed and looks amazing! Our installer said there was very little waste. Very happy with the order! read more

This is one of the worst companies I have ever dealt with. Their customer service is non-existent. They never once called me back when I received a box of damaged hardwood. I called them a total of 9 times during an 11-day period. They never once picked up the phone to call me back. I was promised a replacement box, but it never happened. This company is dishonest and does not know what the word customer service is. Once they have your money, the communication ends! Do not buy from them. Not reputable!! read more

True Hardwoods answered all of my questions without a hard sell. I was concerned about placing a long distance order from a company I didn't know, but reading reviews and being quoted a price 50% lower then the company I had purchased the same flooring from locally helped a great deal. Even adding the $99.00 shipping charged from Georgia to California was fantastic. The flooring arrived exactly as ordered, I was extremely satisfied and would highly recommend True Hardwoods. Great pricing and customer service. read more

Placed an order for Hardwoods on 7/3/14. Called today to follow up on the status of my order and was told they went out of business. Hoping they will process my refund as they said they would. Thank God we called to follow up. No one from the company ever tried to reach out to me to tell me they were closing. read more