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    Dan Cummins Ford Lincoln

    1.9 (29 reviews)
    Open • 8:30 am - 8:00 pm

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    Services - Dan Cummins Ford Lincoln

    Auto engine repair

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    The owner, Jared, asking me to remove my review or change it to a 5 star.
    Cassie R.

    Absolutely disgusting business. Called multiple times regarding software updates and was told they were free. Brought my car in to make sure everything was updated completely and was charged $188.19. Didn't notice that until I looked over the invoice due to already being late to work and rushing. They ended up charging me for a diagnosis I didn't request and didn't accept. You can not do any service on a vehicle that costs money that a customer did not request or approve. Called service to explain that I was charged when I shouldn't have been and the lady on the phone was extremely obnoxious attempting to put the blame on me repeatedly saying "Well you gave him you card." Ignoring the fact that her business is disgusting with their actions regarding charging me for something I wasn't approved. Terrible place, disrespectful and dishonest staff. Never again. Update: They realized they were wrong and agreed to give me a refund. As seen in picture, the owner Jared then called and text me wanting to "resolve the issue," which I responded with it was already resolved. Then he proceeded to ask me to remove my review or update it to a five star.

    I have nothing good to say about this Dealership. I have had my Ranger there 4x. Calling Monday to get it back in for the same reason. (5)x. Picked it up Thursday, came home, no water or antifreeze. The smell as before. 1st X said, thermostat & housing. 2nd X, hole in the lower radiator hose. 3rd X, water pump. 4th X was given a app, got there & was told, they cant get it in.. So why, tell me a time to be there 3 days later. To my undrrstanding, there isn't a acting GM at this store. There needs to be someone in charge, to make sure this kind of thing doesn't happen. Need to get a mechanic that is over the rest. Apperantly, Daniel thinks they are doing a good job. Then why, isn't my truck fixed? Is there a number or a person I can get in touch with to get this issue taken care of?? Have been charged $2000 for nothing. customer service well we're not even gonna go there because they are rude. Won't admit that they are wrong & will not fix the problem.

    Whitney P.

    We have bought 2 cars from Pinnacle Ford. Very pleased both times. Their staff is courteous and helpful. I feel like their prices are very competitive as well. We will go back the next time it's time to buy a truck.

    15 minutes later

    I had a previously bad experience with Pinnacle Ford service 6 months ago. I had 2 free oil changes left from when I purchased the car, and it's been 6 months so, I used one today to give them another chance. I made an 8:30 appointment. I dropped the car off at 8:28. 8:40, receive phone call, you need a transmission flush and coolant exchange. My reply, we had the transmission replaced and coolant changed June 8, 2023, at your facility. Please check our service record. We don't need another one. At 8:52, receive another call, our battery is at 532, it should be at 700. My reply, we had a new battery placed on 1/28/23 at YOUR facility. Please check our service record, at YOUR facility. Upon further review, I asked for a warranty replacement. When I went to pick up my vehicle at 9:31, I was told that upon "after more specific testing, we charged your battery and it is back to 700." I said ok. There was a print out of the prior charge reading of 532. I left. Went down to my regular service provider, had the battery charge read there, it was 535. I obtained a print out of this reading. I returned to Pinnacle, showed them both slips, and asked again, about warranty replacement. After the tech spoke with I assume the manager, he said they could do a warranty replacement and it would take 1-2 hours. I asked since I had already been there and had to come back, was there a way to expedite? He did expedite. That was the only good thing. When he came to get me when it was done, he stated he put down on our slip that the car wouldn't start. I advised that was incorrect. He said Ford is very specific on how they'll honor the warranty. But, now you have a new battery. Question: if my battery was "charged" why did it only go up 3 amps from when I left the dealership and went 6 miles down the road. Why didn't they check my service record and do a warranty replacement in the first place since I was told I needed a new one. In closing, I advise to NOT use this service department, ever. They clearly are not truthful in your vehicle needs and are clearly more worried about profit than being truthful with their customers.

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    Ask the Community - Dan Cummins Ford Lincoln

    Dan Cummins Ford Lincoln - car_dealers - Updated September 2026

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