Our salesman at Dan Cummins Ford was excellent and could not have been better (5 stars), but their Finance Department (1 star) will cheat you. We have an excellent credit score and instead of offering us an excellent credit score rate of 4.99% from Ford Credit we were given a rate from Fifth Third Bank of 7.34%!! If you purchase a car from this dealership absolutely DO NOT finance it there! He also tried to overcharge us when he offered the oil change service and then said "oh sorry, it's actually $250 less, my mistake". Do not deal with their finance department unless you want to be overcharged! read more

Just be aware that Dan Cummins transfer the charge of the lending institution to their customers without letting you know. It was pointed out to me after the fact when I called my Credit Union. It was 250.00 which is not crazy but after all the other add ons and the cost of the vehicle, its bad customer service. read more

I visited Dan Cummins this morning for an oil change, marking my first experience since the dealership changed ownership from Pinnacle Ford in September 2024. When I purchased my 2017 Ford F150, I did so with the PlatinumCare Extended Service Plan. As part of that deal, I received a pamphlet and card for Lifetime Oil Changes from Glenn Ford Lincoln--a significant selling point I have appreciated over the years. However, I was disappointed to learn today that Dan Cummins will not honor the lifetime oil change agreement that was established by Glenn Ford and upheld by Pinnacle Ford for nearly eight years. While I understand that this may be within legal bounds, it raises concerns about customer loyalty and trust. I believe it's important for potential customers to be cautious of deals offered through dealerships, as these agreements may not hold value when ownership changes--something that is becoming increasingly common. It's disheartening to see such a commitment to customer service disregarded. Thank you for considering my feedback. read more

Absolutely disgusting business. Called multiple times regarding software updates and was told they were free. Brought my car in to make sure everything was updated completely and was charged $188.19. Didn't notice that until I looked over the invoice due to already being late to work and rushing. They ended up charging me for a diagnosis I didn't request and didn't accept. You can not do any service on a vehicle that costs money that a customer did not request or approve. Called service to explain that I was charged when I shouldn't have been and the lady on the phone was extremely obnoxious attempting to put the blame on me repeatedly saying "Well you gave him you card." Ignoring the fact that her business is disgusting with their actions regarding charging me for something I wasn't approved. Terrible place, disrespectful and dishonest staff. Never again. Update: They realized they were wrong and agreed to give me a refund. As seen in picture, the owner Jared then called and text me wanting to "resolve the issue," which I responded with it was already resolved. Then he proceeded to ask me to remove my review or update it to a five star. read more

Dan Cummins Ford Lincoln - The owner, Jared, asking me to remove my review or change it to a 5 star. - Car Dealers Near Me - Nicholasville, Kentucky

Horrible customer service and bad diagnostic service. We took our Ford in to have several of the electric features that are glitching diagnosed. In addition to claiming one thing that hasn't worked for months was fine they found over $1,000 of unrelated repairs needed. But the main issue is the fact that they never answer the phone and take literal hours to return calls to answer questions about the needed work. Dealing with them was a waste of a day without my car and the $160 service fee that doesn't go towards any of the needed work. read more

I just purchased my new RED all Electric MACH-E at Pinnacle Ford.. best car buying experience ever. No pressure sales team. Listened to my needs and wants and set me up with this brand new car. They explained everything to me on the car.The return on my trade in was more than I expected and the finance team is patient and knowledgeable and went over everything slowly so I could understand. They offered me the Pinnacle Ford Lufetime warranty which came with my new car and any extended warranty that I might need. BEST CAR BUYING EXPERIENCE IN MY 49 years of driving. read more

I have nothing good to say about this Dealership. I have had my Ranger there 4x. Calling Monday to get it back in for the same reason. (5)x. Picked it up Thursday, came home, no water or antifreeze. The smell as before. 1st X said, thermostat & housing. 2nd X, hole in the lower radiator hose. 3rd X, water pump. 4th X was given a app, got there & was told, they cant get it in.. So why, tell me a time to be there 3 days later. To my undrrstanding, there isn't a acting GM at this store. There needs to be someone in charge, to make sure this kind of thing doesn't happen. Need to get a mechanic that is over the rest. Apperantly, Daniel thinks they are doing a good job. Then why, isn't my truck fixed? Is there a number or a person I can get in touch with to get this issue taken care of?? Have been charged $2000 for nothing. customer service well we're not even gonna go there because they are rude. Won't admit that they are wrong & will not fix the problem. read more

Dan Cummins Ford Lincoln - Car Dealers Near Me - Nicholasville, Kentucky

Buyer Beware! Before you buy a car at Pinnacle Ford, please visit the Better Business Bureau to view all of the complaints for this dealership. I really wish we had visited the BBB before we stepped foot in this disreputable business. My wife and I recently bought a used car from Pinnacle for our 16 year old son. The car is a 2014 Subaru Legacy with 140K miles on it. The test drive seemed to go okay, and other than the fact that the car had an open recall, it seemed to be a solid purchase. The salesperson informed us that they could not take care of the open recall at Pinnacle, and that we would need to visit a Subaru dealership for that. Although this was an inconvenience, we agreed to that. Within hours of us picking up the car, three different dashboard lights illuminated (the check engine light, the brake light and the cruise control light). We were clearly alarmed and immediately called Pinnacle and took the car back the next day to have their service people look at it. They assured us that everything was okay and once they "topped off" some fluids, the dashboard lights turned off. Although we were a little hesitant, we decided to keep the car. We then proceeded to call a local Subaru dealership to have the open recall completed. During the recall repair, the Subaru technician discovered that there was a leak in the brake line and the oil line. LET ME REPEAT: THE BRAKE LINE AND THE OIL LINE! The Subaru technician informed us that Pinnacle should have easily found these problems. He also informed us that it would cost at least $2400 to correctly repair the problems. Clearly these were the true reasons that the dash lights had come on, but Pinnacle decided to put a band-aid on it instead of repairing their mess. My wife attempted to receive a refund and even spoke with the owner, Jared Gaiennie, hoping to resolve this issue. This was a big mistake! Mr. Gaiennie could not have been more unprofessional as he proceeded to berate and belittle with a threatening tone at my wife in front of the entire dealership including customers, the sales manager, Aaron Coker and salesperson, Kelly Wooten . Neither Mr. Wooten nor Mr. Coker attempted to stand up for my wife in front of their boss, as he humiliated her publicly. Mr. Gaiennie even went as far to make comments towards my wife such as, "Get in my office in 5 minutes or else!" and "I don't have to buy your car back". Again, this was all witnessed by multiple people inside the Pinnacle Ford Dealership. read more

We have bought 2 cars from Pinnacle Ford. Very pleased both times. Their staff is courteous and helpful. I feel like their prices are very competitive as well. We will go back the next time it's time to buy a truck. read more

Dan Cummins Ford Lincoln - Car Dealers Near Me - Nicholasville, Kentucky

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I had a previously bad experience with Pinnacle Ford service 6 months ago. I had 2 free oil changes left from when I purchased the car, and it's been 6 months so, I used one today to give them another chance. I made an 8:30 appointment. I dropped the car off at 8:28. 8:40, receive phone call, you need a transmission flush and coolant exchange. My reply, we had the transmission replaced and coolant changed June 8, 2023, at your facility. Please check our service record. We don't need another one. At 8:52, receive another call, our battery is at 532, it should be at 700. My reply, we had a new battery placed on 1/28/23 at YOUR facility. Please check our service record, at YOUR facility. Upon further review, I asked for a warranty replacement. When I went to pick up my vehicle at 9:31, I was told that upon "after more specific testing, we charged your battery and it is back to 700." I said ok. There was a print out of the prior charge reading of 532. I left. Went down to my regular service provider, had the battery charge read there, it was 535. I obtained a print out of this reading. I returned to Pinnacle, showed them both slips, and asked again, about warranty replacement. After the tech spoke with I assume the manager, he said they could do a warranty replacement and it would take 1-2 hours. I asked since I had already been there and had to come back, was there a way to expedite? He did expedite. That was the only good thing. When he came to get me when it was done, he stated he put down on our slip that the car wouldn't start. I advised that was incorrect. He said Ford is very specific on how they'll honor the warranty. But, now you have a new battery. Question: if my battery was "charged" why did it only go up 3 amps from when I left the dealership and went 6 miles down the road. Why didn't they check my service record and do a warranty replacement in the first place since I was told I needed a new one. In closing, I advise to NOT use this service department, ever. They clearly are not truthful in your vehicle needs and are clearly more worried about profit than being truthful with their customers. read more

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Absolutely terrible and DANGEROUS service department!! We were having issues with our Lincoln Nautilus and initially took it to Christian Brothers Auto and were diagnosed as having a blown head gasket with the potential of a full engine repair/replacement. They said we should take it to a dealership to take advantage of the powertrain warranty, since the repair would not have been covered under our extended warranty. We then brought the car to Pinnacle Ford Lincoln where we were told the car was in perfect condition and that we could drive it "on vacation." Christian Brothers sent over their pics and Pinnacle continued to say there was nothing wrong with it and no repair was needed despite the car losing acceleration, smoking from the back, and shaking/trembling with a coolant light on and a strong smell. We picked up the car Saturday, December 16th and on the drive home heard a loud banging/dragging noise underneath the car and when my fiancé checked, realized the plastic and metal shielding under the car was loose and scraping the ground. We returned it for them to fix and while there, went ahead and paid for an oil change. He told them it was still shaking and was told to bring it back in if anything severe happens, but no car should be shaking or jerking. The very next day, December 17th, I went out to run a quick errand less than a mile from home and the car started shaking violently and shut down in the middle of the road after the dash showed it was overheating because of coolant temperature. Extremely dangerous. I am pregnant and normally always have a one year old in the back seat. This car should have been fixed under their roof and not been misdiagnosed and us sent on our way with a hazardous vehicle that could have killed someone. We sent a picture of the dash immediately (attached to this review) after it had happened to Pinnacle and have still yet to this day received a response or call back after emailing and calling to request to speak with Eric. This place needs shut down and put out of business. The reviews for sales are fantastic, but if you look deep enough, their service department is downright neglectful and incompetent based on several reviews, and measures should be taken to close this awful place down. We were just informed by another Lincoln dealership that the coolant issue is a known and common defect and immediately showed up on their OBD codes. This is also a known RECALLED issue for the car!!! If you have a Lincoln, take it to Frankfort Lincoln. I would not take your vehicle here if you want an expert in mechanics, especially for Lincoln, or to keep your family safe. I will be reporting this to the Better Business Bureau. UPDATE: As of 1/23, we are still being avoided, even after the owner below responded to my Google review trying to appear as though he cared and wanted to know what happened. read more

I haven't even gotten through my oil change yet but am so upset with how ther service desk was when I came in. I was looked at several time but still continued to stand there and wait. One guy specifically was very rude and even was complaining about another customer in front of me. When he figured out everything he needed to he continued to talk to another employee saying he doesn't even want to do this cause she didn't put it in the system right. He shouldn't have a job and here he has to work with other people or with customers. read more

I had an oil change and tire rotation done to my car. The employees couldn't have been more courteous, the business is well-run (very organized so my appointment was right on time) and the service is excellent! I highly recommend Pinnacle. read more

Wouldn't recommend this dealership to anyone, they are the definition of the textbook car salesman. They have no care for their customers, they will say anything to make a deal and get you to sign paperwork and then not stand behind their word. We purchased 2 vehicles from them- a brand new truck and a used truck(we were told had been thru service and had 0 issues)on the same day, we found the used truck had transmission problems after only having it for a couple hours(hadn't even signed paperwork yet). We were told the issue would be fixed and taken care of but hurry up and sign the papers- nothing to worry about. After signing they lied Toby's and said nothing was ever said about taking care of the problem(100% lie), which if that would've been the case we would have just left the truck sitting in their parking lot and not signed. After weeks of trying to find out what the issue was they informed us it was a transmission and wanted us to pay close to $6k for the repair- no offer to help us at all other than maybe we should try and buy a extended warranty. The salesman Reese lied to us constantly about what was going on as well as the sales manager. I even spoke with Jared(General Manager of the store) and explained to him what was going on(which he already knew), he told us thanks for your input and sorry about your luck- no offer what so ever to resolve the situation or anything. I asked him if he wanted to help to buy the truck back from us and he told me they don't make it a habit to buy vehicles that have issues ( basically he'd rather sale them to customers and screw people over). They spewed nothing but lies and garbage from the time we arrived until the time we left. Pinnacle Ford has no integrity at all from the top to the bottom. Even when I went back to pick up my brand new truck from getting the line-x Bedliner put in and it detailed, I had to clean bedliner overspray off of the tailgate in the dealership parking lot(brand new truck and it's on the paint). Reese(our salesman) told me it was detailed and looked great- the tires had dirt marks on them, the interior had dirt on the door panels, they left trash in my truck, & there was overspray from interior cleaning stuff all over the inside which I don't understand bc it didn't even look like the cleaned the inside at all. But they said it was fully detailed. This was the first brand new vehicle I have ever bought and was a miserable experience thanks to pinnacle and their awful staff. Ford manufacturing really needs to look into this dealership and their dealings with people bc I am a lifetime ford guy and from this experience I am thinking of getting rid of my truck and looking at a different brand truck all together. STAY AWAY FROM PINNACLE FORD!!! What they do might be legal but they are still a bunch of crooks in my opinion. read more

Worst customer service ever if I could give zero I would. I will just highlight left a door seal unfixed, put a tow hitch in left wires hanging down, lost my key to my lug nuts, put my backseats in backwards. Would not fix took to Paul Miller and paid 800 dollars for there mistakes. Service department the worst read more

Dan Cummins Ford Lincoln - Wire hanging down - Car Dealers Near Me - Nicholasville, Kentucky

We enjoyed our car buying experience with Pinnacle Ford. Friendly and knowledgeable staff kept the process fast and painless. Will buy from them again. read more

Very childish behavior and professionalism.I am shocked to see one review,clearly others have let it slide do not buy from these people!!!plenty of better ford dealerships serious staff issues!!! read more

TRASH SERVICE DEPARTMENT!!!!! AVOID AT ALL COSTS!!!! If you ever have a slight concern and need to speak to the person in charge of the service department (DANNY MULLINS), best of luck to you!! If he doesn't want to deal with your concern, he will straight up ignore you. Tried to get in contact with him for over a week, was told he was in the office and had too many voicemails to go through to be able to call me back. Truly a joke of a service department and terrifying the dishonest work they have sold to so many. As several others have said, they do not care one thing about customer service, satisfaction, and most importantly, SAFETY! They (Danny) will tell you what you want to hear to get you out of the door, but when the rubber meets the road, he will be entirely impossible to contact. Have given them more than enough chances to make it right, but seriously infuriated by the lack of response and empathy from the Pinnacle Service Department. Paid THOUSANDS of dollars to have MORE ISSUES created in my vehicle that made it extremely unsafe to drive. Had it serviced elsewhere immediately and was told by honest technicians at another dealership how big of a lawsuit I have against Pinnacle. Again, tried to give Danny a chance to make things right, but complete SILENCE on his end. All attempts to reach him have been documented, along with paperwork from when Pinnacle "serviced" (destroyed my car) and the paperwork from the other honest dealership detailing all of the issues that Pinnacle caused. I've never known of a service department manager that can pick and choose which clients they want to speak with AFTER the client has had "service" done in their garage with major concerns about it. Last thing, be sure to read Jeff Brown (THEY MISPLACED HIS CAR - WHAT!!!), Joye Toro, Jacob Masters, BARB THIES (THEY USE AFTERMARKET PARTS WITHOUT DISCLOSING THAT INFO AND WHILE CHARGING FOR FORD PARTS), and J Beasley's reviews before considering going here (just to name a few). They think I'm done calling and they're done hearing from me....THINK AGAIN...not until this is MADE RIGHT!!!!!! read more

When we first walked in I admit I was skeptical about going to look at cars because I have been burnt so many times before on deals and was lied to. I am happy that this time (Both times) was a very pleasant experience. Ashraf Kuhail was the best salesman I have ever dealt with. He was very patient with us and helped me with a smooth process of buying not only one but two new cars from him a week apart. We purchased a 2020 Ford Mustang GT on March 11 and then a week later purchased a 2020 Ford Escape Titanium Hybrid. The sales manager Ramsey was also very helpful and patient and we had the sweetest finance manager I have ever worked with (Barb). Thank you Pinnacle Ford for changing my view on auto dealers. You guys are the best! Highly recommend! Make sure to go see Ash to get a good deal! read more

My family and I went to this dealership, even though the reviews were either 5 * or 1*. I am looking to make a cash purchase. The salesman told me that since I wanted to pay cash, that my price would $1000 more than someone who did financing. They literally charge more since they don't get to run my credit. Shady as hell, if you ask me read more

DO NOT go to this dealer. My friend brought in 2018 transit for oil change, at first when I spoke to their employee it was suppose to be $80 so I ended up scheduling appointment. Next day my friend brought in the vehicle they charged him $252. I went in to resolve the issue talked to their service manager Danny he was suppose to get back to me, he never did. Also they damaged the transit underneath, my guess when ever they picked it up with the lift they didn't put the support in the right spot. Very bad experience, STAY AWAY read more

This dealership has no integrity or accountability. SAVE YOURSELF THE TROUBLE AND AVOID THIS PLACE. We worked with Serkan and Reese. They will say whatever they can to sell a vehicle and give you no support. We spent almost 80k on two vehicles(2016 F-150 & 2023 F-150) with the understanding that a transmission issue would be fixed on the 2016 and now they want us to pay another $6000.00 on top of the purchase price (we bought it over the blue book value for a working vehicle because we needed it immediately and haven't driven it at all). The 2016 F-150 was supposed to come with a "peace of mind warranty" but now they are saying that warranty is void. The truck was on their lot for four months so they clearly knew there was an issue when it was sold. Now, the service department has had the truck for almost three weeks and the first call we received about the issue (after calling 10+ times/texting and leaving voicemails to sales and service) was three days ago. I have had to go in person two separate times to get any answers and no one seems to know anything. PLEASE DON'T WASTE YOUR TIME OR MONEY AT THIS CROOKED BUSINESS. read more

My husband and I both bought our vehicles from Pinnacle Ford on Nicholasville Rd and were extremely happy at time of purchase. Since then we have had very minimal issues and had most problems resolved quick and efficiently. Today however, my husband called due to a referral check that we were owed from referring a friend to them who purchased a new truck. The manager, John Wooten was extremely unprofessional on the phone. He was convinced that we were not getting the referral and even went as far to implying that we were lying about the referral. My husband told him that he was a veteran and that the way he was being talked to was unacceptable and John Wooten yelled over him and hung up on him. Mind you this is the day before Veteran's Day, but this is unacceptable any day to treat any customer in this manner. Pinnacle Ford is a god place to purchase from, but John Wooten ruins the customer service side of the company. Steer clear of him. read more

Went in to buy a 21 mustang. I had a 21 hyundai elantra to trade in with only 1300 miles and was payed for. Daniel the salesman came out and I made him an offer I know they could have done without any trouble. I have traded many cars and I do my research on kbb trade in values and calculate payments. I told him I would give them my car and so much a month for 5 years. Before he even had my car appraised or had his manager to calculate what I had offered he said could I payed 20 more on the month and maybe give a 1000 down with my trade in. He was trying to get more from me before he even new weather his boss would accept the offer. After reading other reviews on here I am surprised their still in business. I had bought a 2017 Mustang there at that dealership when it was called Wildcat Ford with no problem. read more

RUN IN THE OPPOSITE DIRECTION FROM THIS "BUSINESS"!!!!!!! I cannot put into words how completely terrible Pinnacle Ford Lincoln is run, particularly the service department. If it was possible to leave "0" stars, I would a million times over. If you read their reviews on Yelp, they speak for themselves. Do not trust them to even look at your vehicle, as you likely will leave with more problems than you came in with. I never leave reviews for anything, no matter how bad my experience, but this is on a new level of terrible. So much so that I created an account to leave several reviews (subsequent posts to follow with photos and videos) just for Pinnacle. I will detail all of the issues that I have had with them in the following reviews, but just know before visiting them that they will likely misdiagnose your vehicle, completely disregard the reason for coming in for service, and create more damages for you to have fixed elsewhere (see Jeremy S.'s review on Yelp). Cassie R. on Yelp referred to them as an "absolutely disgusting business". Not only will your issues not be resolved and numerous other issues created, their management will not even utter the word "sorry" unless it blows up into a big dispute and it is said out of being sorry for the fact that their poor customer service is catching up to them. I have never been more disappointed with a company in my life and I will make it my mission to make sure everyone in central Kentucky knows about what they have done until it is made right. read more

i do not recommend this dealer! since december 2020 i am waiting to fix my car that has a recall, they are liars, for information call me at 1 (859) 4896852 read more

I paid them $3500 to fix a wiring issue. They return it to me. A week later, it won't start. Replace the battery. Still nothing. Pay out my own pocket to tow to them and they say they fixed it. Get it home, and it immediately stops starting again. Won't answer their phones, transfer you to voicemail and don't call back. Don't waste your time or money. 3 weeks without a car at this point and out $3500 for my trouble. Go anywhere else. read more

PURCHASE A VEHICLE FROM PINNACLE FORD AT YOUR OWN RISK. I purchased a $35,000 truck from sales representative Brandon with their Lifetime Powertrain Warranty (the sole reason I purchased the vehicle). The truck was delivered to me in North Carolina and arrived with a check engine light (The warranty company requires them to certify vehicles, so I'm perhaps falsely assuming they're also pulling the wool over the warranty company's eyes, as I don't believe a truck being delivered with an unaddressed check engine light would be certifiable). I did not drive the truck for a few days as I was out of town. The next time I started it, the check engine light was flashing and I had it towed into the dealership. I alerted Brandon about the issue and he told me, "usually those check engine lights don't mean anything and they can be reset and go away." The update from the dealership was that it needed thousands in work on the engine that of course the warranty did not cover. The warranty only covers exactly what the manufacturer specified as powertrain (for GM vehicles it only covers forms of catastrophic damage to the engine/transmission/drive train, as most internal issues are covered under GM's basic warranty which exists alongside the powertrain and lasts roughly the same period of time). I am not faulting the warranty company here. The real kicker comes after the fact. The GMC dealer working on the truck goes on to tell me "the dealership could easily have reset the codes and warmed the truck up before it was looked at as this would make no codes occur, and it would seem clean and clear. (The issue only throws codes when the engine is cold)" Remember when Brandon told me that "usually you can reset those lights and they go away"? Well that at least from my perspective seems to be exactly what they did before we looked over the truck and purchased it, although they are denying the fact. Afterwards we had the pleasure of speaking with John Wooten who was happy to call us dishonest, liars, and people who expect the world. No, all we really wanted was a decent place to buy a vehicle, and more in the future. Whenever we brought up an issue to John or told him about something that he was truly dishonest about to us, he got extremely angry at us and frustrated. However, he was totally fine with calling us dishonest. He also lied to us saying "we offered you full wrap coverage, which would have covered the issue," however this was never once mentioned by either the sales representative or the delivery man who completed the paperwork with us (we were kind enough to let him in our home because it was cold and he was elderly). I would not purchase a vehicle here because of the warranty, or for any reason at all - you can get better elsewhere in Lexington, or wherever you live. I may be wrong but I believe they are certifying vehicles for their warranty company (TWS) that shouldn't be being certified. My next recourse will be to bring this to the warranty company's attention so that they can at least look into the situation at Pinnacle Ford. read more

Well I thought they were courtess and we'll ruin business the day was cold windy and dark. We missed a dent in right back door that owners tried to paint over! We got hold of Chris and John and they agreed to fix it if we paid 200.00 dollars. Ok that's acceptabl. got it home was sitting on carport and noticed big chunk out of left back tire cost me 500.00 for 2 new tires I have no way of knowing if we bought it that way or not. So we accepted our cost. Went to pay our taxes and got nasty letter from our loan company that three weeks later they hadn't paid my trade in off and we wrote them the check day of trade. Almost a month later my trade in is sold but not paid off at my loan compan. pinnacle emailed us the overnight check they sent to my loan company 3 weeks after trade. Said they had not received our money on the escape til that week from our loan compan. I've never had such a headache trading cars in my life. However Pinnaccle has stood beside us. I now feel my Ford Escape is jinked! things happen but just seemed like a lot However pinnacle has been quick to respond and help. read more