UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Took my mother in law here for a much needed spa day. Got the 50 min signature and 50 min lymphatic…read moremassage. Definitely want to thank Ashley T for here grace while booking the appointment. Truly a blessing really, and took all pressure and worry away. It was an amazing experience and highly recommend. Definitely look forward to going back and utilizing the oasis and all its perks! Also plan on getting a longer massage because it's so peaceful.

I'm sorry but I don't understand how there's so many positive reviews.. The suite location was…read morestrange and hard to find, the feel of the room could use lots of improvement- the lighting in the room was too bright, the room felt cold and unwelcoming, and there was only one sheet on top of me. I don't feel like the massage helped my knots or tension at all, the techniques felt beginner level and it felt like a waste of money. Darin was a nice guy but I don't enjoy chatting through my entire massage, I prefer a more relaxed and quiet environment.

I had the best and most relaxing massage today! Darin was a true gentleman and made me feel very…read morecomfortable I normally use a woman to massage me but he is definitely trust worthy and his bed and head rest was very clean and comfortable. Plus he booked me on the spot which was very accommodating for such a busy hard working person as myself. I highly recommend!

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

10/10 every visit! Beautiful experience from beginning to end! Massage is best in town. Steam room…read more, hot tub is a nice bonus.

I had a wonderful overnight getaway with my sister at Wine & Roses resort & Spa. Everything was…read moreBeautiful & relaxing, and CONVENIENT. Complimentary parking, & We did not have to leave the property which was wonderful. We had a great dinner at the restaurant, coffee at the coffee shop in the morning, & WONDERFUL spa services in the Beautiful & relaxing spa the next day which was my favorite part of the trip! I had a 1 of a kind massage with Michael, Which I HIGHLY recommend! He had a technique that I had never experienced before, & it was clear he was very knowledgeable & experienced, as well as talented in his craft. I will definitely return, and I Highly recommend a massage with him. Thanks Michael! We ended our stay with lunch at the lovely cafe. It was perfect :)

Lovely ladies, great service, no wait, walking welcomed, happy staff. Reasonable prices.read more

From the owner: It's well known that massage is a vital tool for relaxation. It's also been well documented that…read moremassage can reduce pain and shorten healing time after a muscle injury. It can boost the immune system and detoxify the tissues. Massage softens the tissues as well, improving range of motion and even preventing injury and illness when incorporated regularly into a healthy lifestyle. The effect of massage on the parasympathetic nervous system elevates your mood and provides support to the body and mind in dealing with the stresses of daily life.

lady refused to give me a massage after i paid 60 dollars for an hour because i didn't have extra…read moremoney to tip her! there isn't a sign once that says tip is required, then proceeded to say the 60 dollars was for the room not the massage, when you go online to their prices it says $40 for 30 min massage and $60 for an hour massage, not where does it state anything about a tip in order to receive your massage

Good service I was backed for a while and in pain in my back and the lady that I got was amazing…read moreand help relieve my stress and back pain I will go again for sure

Nice deep massages, ladies are well trained! I have been…read moreback maybe about five times so far so good, great location and they're very flexible with the schedule.

I have a 1-star review only because the massage itself was okay. Walking in the place seems kind of…read morequestionable. Not the most comfortable vibe but it was fine. My 2 problems were when the lady at the register took my card and asked how much I'd like to tip( by the way this was before the massage.) When I told her $10, she abruptly said "no, $15" . I protested politely that I'd only like to tip $10 because I have not yet received the massage. If they had done a good job I would tip more in cash afterward. But she would not listen to my request and charged me the $15 tip after I had refused multiple times. Secondly, I've only ever been to one other massage place. At which, I was free to leave whatever clothes of mine on and they made me feel very comfortable. At Flowie Spa they came into the room and saw that I was not completely stripped and told me not to wear anything. I said I wasn't comfortable with that and they relentlessly requested that I wear no clothing. I understand if that is what most of their customers do but I would expect that if you boldly say you are not comfortable being naked they would listen. Overall I do not recommend this place if you are uncomfortable with either of the things I dealt with coming here. Never have I felt more uncomfortable and ignored.

Really amazing experience. We went for deep tissue with cupping and my masseuse had a lot of great…read moreheavy pressure and very thorough. You know it's a good massage when it hurts so good! Haha Amazing bodywork. They were also very sweet and funny!

I made an appointment for a massage when I showed up. They did not even have my appointment but…read morethey still took me. Anyway, I paid the $130 up front for about 120 minutes. After my massage I was able to look at my phone to see the time and she went well. Over an hour and 20 minutes it went into a little over 2 hours. I came out to give her a tip. I only had like $15 and she told me that wasn't enough because I needed to give her more because she spent 2 hours on me. I had to point out to her that that's not what I paid for. You took it upon yourself to give me a 2-hour massage and she complained that my tip wasn't big enough because she spent more time on me.. there's a reason that you pay up front for what you want. Not trying to get conned out of more money because they want to give you a longer massage

Bona fide $horehouse! I should have read the reviews beforehand. And I missed several red flags…read more - it is so dark when you walk in you can't see your hand in front of your face - massage table is so close the the wall they can only work you from one side - 6 foot wide mirror on the wall next to the massage table - no "face hole" in the massage table I had already paid so I figured what the heck. Got a bleak massage for 15 minutes and was instructed to roll over. At that point I mentioned I usually tip $20, masseuse made a hand motion and said $60, then she twerked her hips and said $120. Lodi PD needs to pay this place a visit.

Don't stop here. I paid for $40 for 30 mins and only got 15mins. As she was doing my back I hear an…read moreolder customer at the front telling the front girl " I want the youngest girl you have". The girl that was massaging me left my room to go massage this other customers and an older lady come in my room to tell me my massage was over. After hearing this customer I believe I might have walked into a $hore house. Lodi Pd needs to investigate this location.

Joanie is awesome, has many years of experience in her line of work. She started on my back, and I…read morebooked another appointment for my lower back. I had a horrible fall, in which my body was in server pain. I highly recommend her!!!

Wonderful and enjoyable massage! Awesome atmosphere as well, would love to go back! She was easy to…read morechat with during the session and was able to hit all parts of your muscles!