Amazing. Fixed my neck pain and relaxed my body. Highly recommended. The massage therapist focused…read moreexactly where I asked. Stellar work.

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

I'm sorry but I don't understand how there's so many positive reviews.. The suite location was…read morestrange and hard to find, the feel of the room could use lots of improvement- the lighting in the room was too bright, the room felt cold and unwelcoming, and there was only one sheet on top of me. I don't feel like the massage helped my knots or tension at all, the techniques felt beginner level and it felt like a waste of money. Darin was a nice guy but I don't enjoy chatting through my entire massage, I prefer a more relaxed and quiet environment.

My wife and I have been going to Darin since 2019. He does deep tissue massage very well. First he…read morewarms you up lightly then goes medium. I ask him to go even harder, he has deeper levels. I tapped out at the even higher ones. However sometimes in muscle work for the knots in places it is necessary. My wife takes an easier massage. He is quite responsive. I'm going to have to give him Two Thumbs up. You can listen to music during massage or chat away on a variety of topics, you just ask.

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

Everything that I complained about on my original, negative review, has been rectified. Services…read moreare now offered daily, and 90 minute treatments are available everyday as well. I have resumed my gift certificate purchases for my wife, mother in law, and soon will add my daughter!?! To that list. Thank you appellation for improving your service availability, which was my only complaint to begin with.

We arrived form our wedding night, the staff at the counter were rude and our reservation was all…read moremessed up. We stood at the counter for almost an hour and it was past midnight. She didn't acknowledge or congratulate that we had just gotten married. I didn't like her attitude either.

Good service I was backed for a while and in pain in my back and the lady that I got was amazing…read moreand help relieve my stress and back pain I will go again for sure

Excellent hour spent with Lucy. I came here tense and sore and she worked me over until it all…read morereleased. I haven't felt this good in years. Highly recommend!!

Nice deep massages, ladies are well trained! I have been…read moreback maybe about five times so far so good, great location and they're very flexible with the schedule.

I have a 1-star review only because the massage itself was okay. Walking in the place seems kind of…read morequestionable. Not the most comfortable vibe but it was fine. My 2 problems were when the lady at the register took my card and asked how much I'd like to tip( by the way this was before the massage.) When I told her $10, she abruptly said "no, $15" . I protested politely that I'd only like to tip $10 because I have not yet received the massage. If they had done a good job I would tip more in cash afterward. But she would not listen to my request and charged me the $15 tip after I had refused multiple times. Secondly, I've only ever been to one other massage place. At which, I was free to leave whatever clothes of mine on and they made me feel very comfortable. At Flowie Spa they came into the room and saw that I was not completely stripped and told me not to wear anything. I said I wasn't comfortable with that and they relentlessly requested that I wear no clothing. I understand if that is what most of their customers do but I would expect that if you boldly say you are not comfortable being naked they would listen. Overall I do not recommend this place if you are uncomfortable with either of the things I dealt with coming here. Never have I felt more uncomfortable and ignored.

Really amazing experience. We went for deep tissue with cupping and my masseuse had a lot of great…read moreheavy pressure and very thorough. You know it's a good massage when it hurts so good! Haha Amazing bodywork. They were also very sweet and funny!

My favorite place in Stockton. Gary is the best. Very kind & very knowledgeable too. I've…read moregone to him a few times & each time I leave feeling revived. Great place!

Bona fide $horehouse! I should have read the reviews beforehand. And I missed several red flags…read more - it is so dark when you walk in you can't see your hand in front of your face - massage table is so close the the wall they can only work you from one side - 6 foot wide mirror on the wall next to the massage table - no "face hole" in the massage table I had already paid so I figured what the heck. Got a bleak massage for 15 minutes and was instructed to roll over. At that point I mentioned I usually tip $20, masseuse made a hand motion and said $60, then she twerked her hips and said $120. Lodi PD needs to pay this place a visit.

Don't stop here. I paid for $40 for 30 mins and only got 15mins. As she was doing my back I hear an…read moreolder customer at the front telling the front girl " I want the youngest girl you have". The girl that was massaging me left my room to go massage this other customers and an older lady come in my room to tell me my massage was over. After hearing this customer I believe I might have walked into a $hore house. Lodi Pd needs to investigate this location.

Joanie is awesome, has many years of experience in her line of work. She started on my back, and I…read morebooked another appointment for my lower back. I had a horrible fall, in which my body was in server pain. I highly recommend her!!!

Wonderful and enjoyable massage! Awesome atmosphere as well, would love to go back! She was easy to…read morechat with during the session and was able to hit all parts of your muscles!

Not acupressure massage. This lady had no license I presume. Couldn't understand what type of…read moremassage she offered but definitely -5 stars

From the owner: Won's Spa & Massage has many benefits. There are many different types of massage therapy…read more we provide for our customers.