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Dan Simon Heating & Cooling

3.0 (4 reviews)

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Titan Heating and Cooling - New installation of a Trane heat pump.

Titan Heating and Cooling

(15 reviews)

Titan Heating and Cooling provided us with great customer service and quality work! Ken and Chuck…read moreexplained everything thoroughly and answered all our questions. They were not pushy with trying to make a sale and we appreciated that as it gave us time to really weigh our options. We ultimately decided to go with them and very happy we did. They did an amazing job and cleaned up everything right after. We highly recommend them!

On July 4, 2025, we noticed the AC seemed to be getting warm. The next day (Sat.) I made 2-3 calls…read moreto people in Albemarle that I had used in the past. One had me leave a message (which was never returned) and others didn't even have an answering service. It was extremely hot and my husband and I are in our 80's. I knew we'd need service by first thing on Monday, so started looking online for places to call. I "discovered" Titan. Not only did someone "pick up" quickly, but apologized for not being able to come after dark on a Saturday! Titan was here first thing Sunday, quickly saw what part was needed and replaced it. I asked about a maintenance agreement and we now have one. In the Fall, they came back to Albemarle to check the furnace. I was shown a photo of a leak caused by poor installation of the furnace many years ago. That was repaired at no extra cost. We were not charged extra for either travel or "weekend service". I truly feel that Ken and Chuck want to make sure their work and service are top notch! And they are! I feel very fortunate to have found these young men to help us with all our HVAC needs!

Hodge Heating & Air Conditioning Of Lake Norman

Hodge Heating & Air Conditioning Of Lake Norman

(12 reviews)

I rarely write about businesses I encounter because it's usually less than memorable…read more I chose Hodge to do my complete gut and reinstall of my HVAC system because they live in my hometown. I figure why not choose someone that has a vested interest in my community. They came out and swapped over the old for the new system. A few days later I had a problem. My install crew leader gave me his cell number and said call anytime. I called and he picked up on a Friday night way after business hours. He gave me several ideas on how to get the system to work well enough to get us through the August night. He came out the next morning and swapped out a part that was bad from the factory. This Spring I had the same unit fail again and called him. Without hesitation he showed up within a few hours and worked on it again. After consulting with the owner they opted to replace the system at their cost. As you read this you may not be impressed so far, but when was the last time you got what you paid for? My experiences with warranties and service agreements have been that you have to wait and wait and then threaten them to get any response. Then when they come out they usually find something to charge you for. This family owned business use to be the standard, but now they are standing out in the crowd by simply doing what they promise to do. If I were new to the area or unhappy with your guy, I would consider calling them for a price. It may not be the cheapest bid, but it comes with knowing that they have been doing business this way for years and if the son runs the business someday like his Father is now, the future is very bright. -Very happy Lake Norman customer.

The AC stopped working and it became 89 degrees inside quickly. Austin came out for the appointment…read moreand quickly determined that I needed Freon. Within 15 minutes, he had my unit up and running. Great service with no "scare" tactics or trying to upsell something knowing that I would do anything to get AC. I will definitely use them as my "go to" HVAC technicians. The price was reasonable and I felt that I wasn't taken advantage of.

Putnam Mechanical

Putnam Mechanical

(11 reviews)

On November 21, 2021, Putnam Mechanical, from Mooresville, NC, installed a Lennox HVAC system, at…read moremy business, Sweet Cakes Bakery. I have attached the copy of the contract. The contract drafted by Putnam contained an error in the model number of the air conditioner and a fraudulent representation that the unit included a "one-year parts and labor warranty and ten-year manufacturer's warranty". We relied on the ten-year manufacturer warranty when we decided to use Putnam to install a Lennox unit. We never received any paperwork for the unit, such as warranty, installation/instruction guide, or registration form. In fact, we could not register the unit with Lennox because the unit number in the contract is incorrect. It was not until the unit stopped working, in July of 2024, and Putnam refused to service the unit, that we hired another HVAC company. The new HVAC company took a photo of the actual unit model no. which is TSA036S4N44Y. We registered the unit with Lennox after learning the correct model number and clearly could see there was never any warranty on the unit. When we contacted Putnam regarding the broken system, we were instructed to call any other HVAC company to honor the warranty (Putnam manager and owner knows there is no warranty). We called 2 HVAC companies to get estimates for repair. Both well known reputable companies, stated in their estimate that Putnam did NOT install the proper 3/8 inch line for the refrigerant. Putnam used an undersized liquid refrigerant line which damaged the thermal valve. The pressure resulting from the undersized line directly cause the A/C system failure. We are a small business, struggling to survive. Putnam's use of the undersized refrigerant line (which should have been 3/8" per the Lennox installation guide), AND Putnam fraudulently leading us to rely on a nonexistent 10-year manufacturer warranty need to be rectified. If I were to be gracious with their mistake, you could say Putnam "may have" accidentally entered the incorrect model number in the contract, but the statement of the "one year parts and labor warranty and ten-year manufacturer's warranty" is clearly a fraudulent statement used to convince us to use their services over their competitors. Due to Putnam's fraud and incompetence our unit was damaged. If you want to spend thousands of dollars on an HVAC unit, only for it to last less than 3 years and have to spend even more money to fix negligent work or to get an entirely new system, Putnam is the way to go for sure. For the cherry on top, their owner, Michael Fortin, will speak to you directly on the phone and repeat the lies in their contract verbatim to really double down on their fraudulent practices. So if you'd like someone to lie to your face, choose Putnam! Otherwise, I'd look elsewhere.

This past weekend I noticed my AC was not cooling the place completely. Sunday night when I got…read morehome and it still wasn't working, I did a quick google search and Putnam showed up. I had the ability to send a message via Google and within 15 mins I received a call being told they could have a technician out within the hour (at 6:30pm on a Sunday night!). They do charge an off-hours rate if $159 for the visit, but their fee during regular hours was $129 so it was definitely worth the $30 to not have to take time off work. The technician showed up a little before 7:30pm. He quickly identified the issue, a bad compressor, and had it replaced and the AC back to normal within an hour. I was super impressed by the availability and quick turnaround of the service!

Dan Simon Heating & Cooling - hvac - Updated June 2026

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