Terrible company!!! They won't take any calls or answer any…read morequestions about their employees working at a house and stealing $15,000 worth of goods from a room they weren't even supposed to be in! They wouldn't even take phone calls from the detective and the police department. In addition to employing thieves, they obviously do not drug test either; one or two of the employees smelled of weed each morning showing up. The Servpro NW Charlotte location should be shut down.

Our dishwasher leaked and I called for a quote. They responded quickly and provided a quote for the…read morework. They were easy to work with, arrived earlier than planned, and kept in contact while I worked through getting quotes. I appreciate their time and Ian's patience. Thank you!

The owner of the company was a hoot on the phone! Women owned. Jordan and BJ arrived very promptly,…read morekept in touch from when they left to when they arrived. They were efficient, professional, and polite. Very happy with the service, recommend them and will contract with them again.

Kris and company are fantastic, we've had them out twice, the first time they made a mistake…read morereattaching the vent hose so they came out immediately to fix it and clean up at no charge. Never had any other issues, and we've been able to get on the schedule within a day or two. Excellent service, highly recommend them!

Helene B. J. Exceptional Service and Integrity…read more ​I recently hired Genie Air Duct Cleaning to clean my air ducts, and I could not be more impressed with the level of service I received. It is rare to find a company that operates with such high standards of honesty and ethics. ​From the very beginning, their diagnosis of my system's needs was completely transparent. They took the time to explain exactly what was required and--refreshingly--did not try to upsell me on services I didn't actually need. Their integrity gave me total peace of mind knowing I was being treated fairly. ​The team, Mauricio and Fabio, that performed the work was outstanding. They were incredibly hard-working, diligent, and clearly took pride in the quality of their craftsmanship. Not only were they thorough in their cleaning, but they were also a pleasure to have in my home--polite, professional, and dedicated to getting the job done right the first time. ​If you are looking for a company that puts the customer first, values honest communication, and delivers top-tier results without any price gouging, I highly recommend you contact them before making a final decision on who you hire to execute the work you need to get done. They truly go above and beyond.

They made an appointment a week in advance. They came through my gate and never showed up at my…read moredoor.I took a day off and waited 2 hours from them. When I asked them what happened they said sorry for the inconvenience and to let them know if they can help in the future

Quick and thorough cleaning of our dryer vent. Punctual and a fair price. Will definitely use again!read more

Great value and service I have a second story vent which is hard to access. Wyatt has the tool and…read moreladders to get any job done

Fantastic! Easy to schedule & the company reps stayed in communication with me via text. The two…read moreemployees showed up, as they communicated, on time. Quick & efficient service, very gentlemanly, communicative, & efficient. Took care of my 5 vents & register in 30 minutes. Didn't leave a mess. Very reasonable pricing. Highly recommend!

Itzhak and team did great work from Pristine. He was very responsive in getting our chimney…read morecleaning setup in a timely manor. Fair price and Matt Spoon and his colleague came out and did effective and efficient work. Was smelling smoky in our living room from our fireplace and doesn't at much now! They were very respectful of our belongings and kept everything clean. Recommend and would use again.

We had Insulation Commandos come out because we our floors were always cold and we wanted to look…read moreinto insulating our crawl space so we would lose less heat from our main floor. We called Insulation Commandos and were able to schedule an estimate for the very next day. Other providers that we called didn't even pick up the phone or said they would return our call and ghosted us. Simon, the owner, came out to do the estimate for us. He was on time and texted us beforehand. He is very knowledgeable about insulation and was able to explain things in a way that made it easy to understand! He walked us through a few different options at different price points and didn't put any pressure on us. The best part is, we were able to schedule the project for the same week! The day of the project, Simon texted us again to let us know they were on their way. This time, he even included a picture of the truck so we knew what to expect. He and his crew were extremely efficient, professional, and courteous. They were done in a single day and cleaned up after themselves! We highly recommend Insulation Commandos and will definitely be using them again to upgrade the insulation in our attic.

Simon, came out to give me an estimate. However, I didn't use him because of what we discovered…read morethat we really needed. However, based on my interaction with him, I would recommend his company. I think he has a quality company and will do a good job for someone.

I received a call from one of the owners. He was not only apologetic and accepted responsibility,…read morebut he made it right! I will be utilizing their services in the future. I was very impressed with the tone and sincerety of the call.

Yikes..... yikes…read more Service tech was awful. Lazy and SHADY! Claimed he couldn't detect for a Freon leak until he charged me $2,700 to fill the system of Freon! He never even mentioned you can detect using Nitrogen, which is FREE/ included in diagnostic check. Management did apologize for this tech and was nice. Although I will never be able to trust anyone to perform honest work from this company. Save you time, find a smaller local HVAC company that is more trustworthy....

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.